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ShoreTel Australia Celebrates Success in 2014

By: Jamie Romanin, Managing Director, Australia and New Zealand

We started the festive season in Australia with Christmas parties in Sydney and Melbourne as an opportunity to thank our partner community for their commitment to making 2014 another very successful year for ShoreTel. We had 2 great nights of fun and celebration attended by the vast majority of our channel – click here to view photos taken by Australian Reseller News. …more

ShoreTel Congratulates 2014 Circle of Excellence Winners

By: David Petts, SVP, Worldwide Sales

We are pleased to welcome 25 of our global partners to the Circle of Excellence (COE) for the 2014 partner year, covering the October 2013 through September 2014 time period. The Circle of Excellence is awarded to ShoreTel’s top performing global reseller partners, recognizing their exceptional achievement in total revenue bookings, year-over-year growth, customer satisfaction and advanced application proficiency. …more

Hats Off to International Circle of Excellence Award Winners

By: Darren Pattie, Senior Director of Sales, UK & Ireland


We are proud to announce the winners of the ShoreTel International Circle of Excellence Awards 2014.

The top performing international ShoreTel channel partner is Solar, the winner for the second year running. Response Data Communications received second place, scoring an outstanding 100% customer satisfaction rating, and our Canadian channel partner, Optinet, received third prize. Phone Pulse entered the Circle of Excellence for the first time, achieving fourth place for an impressive all-around performance driven by growth in the Irish market. …more

Touchdown! Buffalo Bills Score On and Off the Field with ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

ShoreTel Phone at Buffalo Bills stadium

Today we’re excited to share the news that the NFL team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The Bills are the second NFL team to use ShoreTel technology to win on and off the playing field, joining an impressive roster of sports customers including six professional basketball, four professional baseball, and two professional hockey teams. …more

Key trends in UC: A look back at 2014, a look ahead at 2015

By: Arvind Rangarajan, Product Marketing Manager

2014 turned out to be another great year for Unified Communications (UC) with significant growth in cloud based systems and adoption of new technologies like BYOD.  As we approach the end of the year, it is interesting to see where we are today and how some of the key trends that are emerging will affect the communications of tomorrow. It is no secret that the pure PBX market is on the decline and more and more companies are holding off on new PBX systems and investing in unified communications and evaluating cloud. …more

Stepping Up in the 2014 NetworkWorld Asia Awards

By: Sean Foo, ASEAN Country Manager


Left to Right: Sean Foo, Country Manager ASEAN, Dennis Ling, Country Manager, Singapore and Jai Cowan, Manager Solution Architects, Asia.

We were invited to attend the 2014 NetworkWorld Asia Readers’ Choice Product Excellence Awards exactly one year after winning a ‘Rising Star’ award in 2013, and we had a good feeling that ShoreTel was going to win the award for a second year running.

Just like last year, the NetworkWorld Asia team organised a great event. The awards night was held at Singapore’s Grand Copthorne Waterfront Hotel and the pre-dinner cocktail hour was a great opportunity to network and reconnect with colleagues from across the Asia-Pacific IT industry, with people attending from Singapore, Hong Kong, Malaysia and even Australia. …more

ShoreTel Makes a Case for UC in the Legal Sector

By: Adrian Hipkiss, Managing Director, EMEA

The ability to provide flexible, mobile working would benefit businesses in any industry; however, for some sectors the positive impact of the mobile workforce is so significant that adoption becomes less of a curio and more of a no-brainer. ShoreTel’s success in the legal sector confirms that for law firms, the case for mobile working is open and shut. …more

ECC Video Tutorial: How to Use ETAS.INI Files to Increase Productivity

By: Matthew Weiner, Product Sales Specialist - Contact Center Practice

ShoreTel Enterprise Contact Center has a set of configuration files called ETAS.INI and they exist for the purpose of business process automation. I’ve created a video to show you how to use ETAS.INI to connect to applications and even do a search on a Caller Entered Digit.

Additionally we open a “productivity application” from our Advanced Applications Group, the “Wrap App.” This app makes entering Wrap Codes as simple as possible …more

Sydney Employee Ashley Doyle Nominated for “Women in ICT Awards”

By: Emma McCormack, Marketing Director, APAC

The ARN (Australian Reseller News) Women in ICT Awards recognize and celebrate female executives in the ICT Channel, and in 2014, ShoreTel’s Ashley Doyle is a finalist in the Rising Star Category.

It’s my honour and pleasure to introduce Ashley to you, and to tell you a little about why she’s been short listed this year and how she is contributing not just to ShoreTel’s growth in the APAC region, but also the ICT industry as a whole. …more

ShoreTel Customers Embrace Virtualized Unified Communications in Asia

By: Emma McCormack, Marketing Director, APAC

This week we showcased our latest virtualized solutions as a sponsor of VMware’s vForum event in Sydney and in Singapore. We talked to hundreds of interested people at the booths with delegates eager to learn more about virtualizing ShoreTel on VMware. Many people stopped by for an orange slushie in Singapore – check out the photos on twitter.

Our current UC platform release, ShoreTel 14.2, allows companies of all sizes to deploy a ShoreTel communications system in a virtual environment. ShoreTel 14.2 delivers greater flexibility for customers, with the ability to mix and match hardware-based and virtual appliances in a single network, all managed using a single web-based management interface. With ShoreTel 14.2, customers may now select the UC deployment model that best suits their business and infrastructure needs – virtual, physical or any combination of both. The benefits are immediate – reduced hardware and operational complexity, higher application availability, increased scalability and reliability. …more

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