Today ShoreTel released a new version of ShoreTel Enterprise Contact Center with updates driven by the needs of large enterprise customers, including enhanced multi-channel support that improves agent productivity and operational efficiency.
ShoreTel’s Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer chooses to use, whether it’s voice, email, the web or a combination. As contact centers scale upward to address this need, they require more sophisticated tools to efficiently handle the traffic. Without such tools the only solution is to add more agents, which is not cost effective. …more
Companies evaluating IP-PBX solutions have less and less use for cumbersome legacy systems that may be cobbled together through acquisitions or from other bolted-on technologies that add unwanted complexity.
They are looking for flexible systems that are easy to manage, simply architected and, as a result, deliver the lowest total cost of ownership. …more
It seems anything that can be in the cloud is already there, or soon will be. And that holds for unified communications (UC). According to IDC, there’s a strong interest in unified communications and collaboration, which has been spurred by areas such as mobility, collaboration, videoconferencing, and the integration of business processes with communications, so that workers can easily communicate anywhere, any time and on any device.
IDC also found that much of the worldwide market is still transitioning from older telephony and messaging platforms to UC platforms. And as they do, businesses that have experience with cloud services for other applications will likely look to the cloud for their communications needs as well. …more
Did you know that 30 percent of ShoreTel licenses are sold to companies with 500 or more licenses?
ShoreTel offers so much for customers because we offer lower total cost of ownership, unique award-winning architecture, mobility solutions, and much more! Customers don’t just use ShoreTel, they LOVE ShoreTel and are raving fans. And many of these fans are medium to large size businesses. Here are two examples of customers with thousands of licenses on why they love ShoreTel: …more
Just in time for the holiday season, partners can increase account coverage and uncover additional revenue opportunities when combining ShoreTel UC&C with HP Networking PoE solutions.
Lead with ShoreTel UC&C solutions when focusing on your customers and ensure solution reliability by including HP Networking power over Ethernet (PoE) switch solutions. …more
ShoreTel recently named 14 partners to the Circle of Excellence for the 2013 partner year, covering the October 2012 through September 2013 time period. The Circle of Excellence Award is presented to ShoreTel’s top global reseller partners, and each year less than one-half of one percent of all partners earn this distinction. This year for the first time the award was given to four international partners, recognizing 14 partners in total for exceptional achievement in areas including customer satisfaction, revenue growth and proficiency with advanced applications. …more
IT managers have a lot on their plate in managing the many needs of their organizations, and sometimes, assessing the performance of their networks may not be on the top of their list. But when ShoreTel technicians prepare to implement a solution for customers, they make sure a network assessment is performed first.
“We strongly believe in a network assessment because we know what happens when one is not undertaken,” says Chad Horton, Technical Account Manager at ShoreTel.
ShoreTel goes farther than other VoIP and Unified Communications vendors by providing a comprehensive network assessment. By testing a data network’s ability to successfully support IP telephony traffic and discovering potential performance problems before a system is installed, ShoreTel’s network assessment helps customers plan, design and implement a successful IP telephony solution. …more
ShoreTel recently hosted a table at the annual ARN Women in ICT Awards to celebrate the nomination of our marketing director for Asia Pacific, Emma McCormack. Emma was a finalist in the ‘rising star’ category for her contribution to the ICT sector spanning a 17 year career.
The audience, including our ShoreTel table of women/men from the Sydney office, female leaders from our partner community and women who had been mentors and influencers to Emma’s career, were captivated by stories of successful, entrepreneurial women who are making a difference in the Australian ICT industry.
It’s that time when we take note of all of the things we’re thankful for this past year. For ShoreTel, there are so many reasons to be thankful; here are just a handful: …more
With ShoreTel’s recent announcement that it has joined the HP AllianceOne Partner Program, businesses can expect major benefits when leveraging best-of-breed solutions from the companies.
The partnership enables clients and partners to gain the benefits of two leading companies rather than be locked into a single-vendor system. ShoreTel’s White Paper, “Delivering End-to-End UC Infrastructure with ShoreTel and HP’s Partnership,” looks at the nuts and bolts of the alliance to show how the two companies work together to leverage the two solutions. …more