Left to Right: Sean Foo, Country Manager ASEAN, Dennis Ling, Country Manager, Singapore and Jai Cowan, Manager Solution Architects, Asia.
We were invited to attend the 2014 NetworkWorld Asia Readers’ Choice Product Excellence Awards exactly one year after winning a ‘Rising Star’ award in 2013, and we had a good feeling that ShoreTel was going to win the award for a second year running.
Just like last year, the NetworkWorld Asia team organised a great event. The awards night was held at Singapore’s Grand Copthorne Waterfront Hotel and the pre-dinner cocktail hour was a great opportunity to network and reconnect with colleagues from across the Asia-Pacific IT industry, with people attending from Singapore, Hong Kong, Malaysia and even Australia. …more
The ability to provide flexible, mobile working would benefit businesses in any industry; however, for some sectors the positive impact of the mobile workforce is so significant that adoption becomes less of a curio and more of a no-brainer. ShoreTel’s success in the legal sector confirms that for law firms, the case for mobile working is open and shut. …more
ShoreTel Enterprise Contact Center has a set of configuration files called ETAS.INI and they exist for the purpose of business process automation. I’ve created a video to show you how to use ETAS.INI to connect to applications and even do a search on a Caller Entered Digit.
Additionally we open a “productivity application” from our Advanced Applications Group, the “Wrap App.” This app makes entering Wrap Codes as simple as possible …more
The ARN (Australian Reseller News) Women in ICT Awards recognize and celebrate female executives in the ICT Channel, and in 2014, ShoreTel’s Ashley Doyle is a finalist in the Rising Star Category.
It’s my honour and pleasure to introduce Ashley to you, and to tell you a little about why she’s been short listed this year and how she is contributing not just to ShoreTel’s growth in the APAC region, but also the ICT industry as a whole. …more
This week we showcased our latest virtualized solutions as a sponsor of VMware’s vForum event in Sydney and in Singapore. We talked to hundreds of interested people at the booths with delegates eager to learn more about virtualizing ShoreTel on VMware. Many people stopped by for an orange slushie in Singapore – check out the photos on twitter.
Our current UC platform release, ShoreTel 14.2, allows companies of all sizes to deploy a ShoreTel communications system in a virtual environment. ShoreTel 14.2 delivers greater flexibility for customers, with the ability to mix and match hardware-based and virtual appliances in a single network, all managed using a single web-based management interface. With ShoreTel 14.2, customers may now select the UC deployment model that best suits their business and infrastructure needs – virtual, physical or any combination of both. The benefits are immediate – reduced hardware and operational complexity, higher application availability, increased scalability and reliability. …more
I often get asked if ShoreTel Enterprise Contact Center (ECC) can do outbound dialing from an Excel or Word document. The answer is yes it can. Once upon a time DBA meant “Doing Business As” where a company might use a different name to expand how they reach their market. While the term is still in use the acronym now really means Database Administrator. These people are special. The know everything about your data. Be nice to them. They also have no place in a well-designed and well-articulated Contact Center. Nothing against DBA’s but they have better things to do than be involved on a day-to-day basis with something as simple (in ECC terms anyway) as “outbound contact center calls.”
How to call abandoned calls:
When I generate an Abandoned Call Report I can do three distinct things to generate follow-up. …more
While the team is playing, ShoreTel covers all the bases off the field.
The hallmark of the San Francisco Giants team is communications between their players, coaches, front office staff, and fans, and ShoreTel has helped the Giants unify their communications since 2009 when they became a customer. Ever since, there have been many memorable moments including a perfect game, three no hitters, a grand slam homerun by World Series MVP Madison Bumgarner, and now three World Series titles in 5 years. ShoreTel has been there all along the way and we like to think we are the Giants’ secret weapon, as good things happen when our sign is up behind home plate (as evidenced by the photos).
Earlier this month, I was delighted to accept a Gold Stevie Award in Parisat the International Business Awards for the ShoreTel Dock. This was awarded to ShoreTel Asia Pacific for the “Best New Technology Product of the Year” and we were the winner in a field of entries from more than 60 nations and territories. …more
We’re experiencing a workplace transformation! The very nature of work as we once knew it has fundamentally changed. Work is no longer a location, it is an activity. Work is not a place you go, it’s a thing you do. There is increasingly a very dynamic rhythm to the nature of work, which involves teams that form and evolve over time. Team members are often geographically dispersed, and work can and often does happen around the clock. The key to business success is worker productivity which requires collaboration tools. For collaboration to be effective it needs to be simple and easy for users or they will reject them. At the center of this transformation is the IT worker who is being asked to do more on an ever shrinking IT budget. …more
As part of a team building event, the ShoreTel Network Operations Center team recently paid a visit to the Ronald McDonald House Charities of Rochester New York to donate a few hours of time. The team was split into three groups. The first group was in the kitchen, where they cooked pancakes and bacon, and served fresh fruit to the residents. The second team was outside the property, cleaning up the gardens. And the third team worked on each of the 3 floors in the house where they vacuumed, dusted and cleaned the windows.