ShoreTel Blog
ShoreTel Shangri-La: Another Video Contest Entry
Posted by ShoreTel on Thursday, March 18, 2010
Authored by: MGC Law
Mike and Roland use the free space and free time from using ShoreTel to create paradise.
Labels: Customer Experiences
ShoreTel Receives Seven 2009 MarketTools CustomerSat ACE Awards
Posted by ShoreTel on Wednesday, March 17, 2010
Authored by: Walt Weisner, Vice President of Global Services
We are pleased to announce that ShoreTel has won seven 2009 MarketTools CustomerSat Achievement In Customer Excellence (ACE) Awards.
This is the third year in a row that we have received at least two of these awards from MarketTools CustomerSat. Each award is based on third-party administration and audits of our customer feedback program and the data.
The MarketTools team examines the quality, management, communication, engagement and results to determine if they are at world-class levels.
This year, ShoreTel’s world-class level awards are:
1. Overall Satisfaction of ShoreTel
2. Overall Satisfaction with the ShoreTel UC System
3. Overall Satisfaction with Training
4. Overall Satisfaction with Technical Ability by new customers
5. Overall Satisfaction with Technical Ability by ongoing customers
6. Overall Satisfaction with Technical Support
7. Overall Satisfaction with Implementation
Our obsession with customer satisfaction is the key driver behind these awards. We work continuously with our partners to ensure that they are as passionate about our products and services as we are, and that this satisfaction extends to every customer.
Labels: Awards
ShoreTel on MedicExchange
Posted by ShoreTel on Wednesday, March 10, 2010
Authored by: Bernard Gutnick, Senior Director of Product Marketing
Labels: Customer Experiences, Event, Market Perspective
ShoreTel and WinCraft: A Love Story
Posted by ShoreTel on Monday, March 08, 2010
Authored by: Dwight Keenan, another ShoreTel Untangling Complexity Video Contest entry
Labels: Customer Experiences
Untangling Complexity at UC’10
Posted by ShoreTel on Wednesday, March 03, 2010
Authored by: Tom Perry, Director of Marketing EMEA
This year’s UC Expo, one of the main UK's enterprise communications events and a "must attend" for any UC vendor, is taking place from 10th to 11th March at London’s Olympia Exhibition Centre.
Voice communications have evolved dramatically in the past year and ShoreTel will be there to demonstrate its brilliantly simple UC solutions and expertise in the enterprise IP area.
With four exhibition areas covering Voice, Mobile, Visual and Collaboration, and eight seminar theatres, UC ’10 offers a unique glimpse into the latest developments in enterprise communications.
At the ShoreTel booth #606, we are showing how our IP-based phone solution with fully integrated UC continues to untangle IT complexity, reduce costs and boost productivity in the IP age.
In addition, ShoreTel experts are presenting a couple of keynote sessions during the show.
Andy Powell, our Solutions Evangelist EMEA, is presenting "Building a business case for new technology: the challenges and opportunities," on 10th March at 11:50am. In addition to talking about the challenges, Andy will discuss how to build business cases that cannot be ignored by those holding the purse strings.
Ed Wright, Senior Sales Engineer for EMEA, will address the topic "Managing your Unified Communications Infrastructure," on 10th March at 11:10am. Ed will highlight the relevance of UC to business leaders during the current economic squeeze.
As always, we’re looking forward to the lively discussions, exciting presentations and networking opportunities at this year’s show. Hope to see you there!