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Fan of the Month Chat – Oral Roberts University

By: Lionel Tran, Product Marketing Manager, Global Customer Reference Programs

Michael_MathewsWith Spring break upon us in the U.S., we’d like to congratulate our ShoreTel Fan-of-the-Month for March 2015, Michael Mathews, CIO at Oral Roberts University based in Tulsa, Oklahoma.

Thanks to our partner Peak Up Time, Oral Roberts University is one of our most valued customers who has been using ShoreTel VoIP solutions for many years.

About Oral Roberts University

Located in Tulsa, Oklahoma (USA), Oral Roberts University is a private institution founded in 1963. It has approximately 3,400 students and 700 faculty/ staff members from 85 different countries. It is ranked 46th amongst the best colleges in the West region according to U.S. News and World Report. …more

How a Workforce Optimization Solution Empowers Business Telephone Systems

By: Telstrat,

In preparation for the upcoming ShoreTel One Champion Partner Conference, we’re highlighting some of our partners who will be in attendance. These and other partners will reveal how they work together with ShoreTel to help deliver powerful, efficient and cost-effective UC solutions. 

Whether small or large, contact centers face big challenges including: maintaining service excellence, complying with regulations and motivating agent productivity and performance excellence.

A workforce optimization (WFO) solution integrated with a telephony system such as ShoreTel’s makes these goals achievable. It can bring the transformative benefitsof advanced interaction recording, quality management, analytics and workforce management to your contact center, regardless of its size and complexity. …more

ShoreTel’s Partner Program is Recognized as One of the Best

By: Chandler Harris, Content Marketing Manager

At ShoreTel, we have a special place in our heart for our channel partners. We currently have more than 1,000 channel partners around the world, with half of them now selling our fast growing cloud communication services, ShoreTel Sky.

So we were thrilled to learn that our Champion Partner Program again received a 5-Star rating in The Channel Company’s CRN 2015 Partner Program Guide. We received the same award last year and will continue to work hard at maintaining a reputable partner program for many years to come. …more

Will the Apple Watch Transform Business?

By: Chandler Harris, Content Marketing Manager

AplWatch-HomeScreen-PR-PRINT_2After Apple recently unveiled a launch date for its much anticipated Apple Watch earlier this month, one of the key questions has been: what sort of application ecosystem will it support?

It turns out there are numerous apps the Apple Watch will support including apps from American Airlines (with flight reminders), Nike (for exercise data), Instagram (social), NPR (news) and much more.

Yet the Apple Watch will also support a host of business-based applications including Salesforce, Evernote, OfficeTime and more. Does it mean that wearable technology devices, a.k.a. “wearables” will now become more commonplace in the workplace? Salesforce seems to think so. …more

Key tools to improve the performance of sales and customer service teams

By: Kathleen Kelly, President and CEO of dvsAnalytics, Inc.

In preparation for the upcoming ShoreTel One Champion Partner Conference, we’re highlighting some of our partners who will be in attendance. These and other partners will reveal how they work together with ShoreTel to help deliver powerful, efficient and cost-effective UC solutions. 

Since every customer interaction directly impacts the future revenue and growth of an organization, sales and customer service teams are often looked at to improve the quality of these interactions.

With quality management systems, organization’s can optimize and improve the performance of phone-based agents through call recording, evaluations and coaching. A quality management system can also include: screen recording, evaluator calibration, customer surveys, e-learning and reporting. …more

Reflections on ShoreTel’s Achievements in Asia in 2014

By: Bruce Downing, Managing Director, Asia and South Africa

This is the second blog in a two part series reviewing ShoreTel’s achievements in Asia in 2014

ShoreTel has seen exciting new developments in 2014, which have carried over into 2015. I outlined some of these accomplishments in my previous post.

One of the highlights of 2014 was our FY15 Partner kick-off event in Singapore. At this event, the ShoreTel Asia team decided to do something different. We invited our strategic distribution and reseller channel partners from Singapore, Malaysia and the Philippines to a two day “adventure learning simulation” training event with corporate trainer Peak Teams in Singapore. …more

ScanSource Communications Reaches for the Sky, Becomes First Distributor to Offer Premises and Cloud Solutions

By: Chandler Harris, Content Marketing Manager

ScanSourceThe hybrid communications environment is growing, with more organizations realizing the benefits of having both premises and cloud-based communications platforms.

ScanSource Communications, a leading value-added distributor of communications products, has now become the only distributor to offer hybrid communications from ShoreTel, offering both ShoreTel on-premises and cloud-based solutions to resellers. …more

Red Box Recorders Partners with ShoreTel to Deliver UC Digital Recording

By: Will Hopkins, Global Sales Director at Red Box Recorders

At ShoreTel, we recognize how important our partners are in helping us to build the best communication platforms possible. That’s why we invited Will Hopkins, Global Sales Director at Red Box Recorders, to blog about his company’s recent move to become an Alliance Level partner in the ShoreTel Innovation Network

At Red Box Recorders, we recognize the need for businesses of all sizes to have a secure, flexible and resilient solution for their voice and data recording needs.

For more than 25 years, Red Box Recorders has delivered recording solutions worldwide that help businesses deliver excellent customer service and comply with evolving industry regulations. We recently became an Alliance Level partner in the ShoreTel Innovation Network to continue our promise of developing progressive solutions that enable businesses of all sizes to record Unified Communications. …more

Reflections on ShoreTel’s Achievements in Asia in 2014

By: Bruce Downing, Managing Director, Asia and South Africa

This is the first blog in a two part series reviewing ShoreTel’s achievements in Asia in 2014.

With 2015 in full swing and many exciting new developments in the works, I recently stopped and reflected on what ShoreTel achieved in 2014 and how that momentum has carried over to this year.

For me, one of the biggest highlights of 2014 was when the ShoreTel Dock won the International Gold Stevie Award for New Technology Product of the Year and New Business Product of the Year. It was an impressive achievement for ShoreTel, since we beat out many other products from companies around the world. …more

Personal UC Drives Transformation Across an Organization

By: Chandler Harris, Content Marketing Manager

The workplace is undergoing a drastic change, as greater connectivity, mobility and the use of personal devices has transformed the way we work. Because of this, more organizations are adopting Unified Communications solutions that integrate mobility, video, BYOD and more.

However, traditional UC isn’t nearly enough and organizations need to embrace Personal UC says Zeus Kerravala, founder and principal analyst at ZK Research. “UC must both become personalized and become the unifying technology that enables all workers to communicate and collaborate using their preferred tools,” Kerravala wrote in the white paper Mobility Drives the Need for Personal Unified Communications. …more

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