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Skills and Groups and Groups and Skills…

By: Matthew Weiner, Product Sales Specialist - Contact Center Practice

It’s nice to have options like this; not “or” but “and”. We do, not everyone else does. Since these concepts come up and are so similar in some ways, it seemed ripe for a bit of a blogging.

Let’s define these terms first of all: to be fair they can both mean similar things but routing is very different. As ECC Agents can be in up to 64 Groups (64, yes) it is very easy to provide Groups that reflect pretty much anything you wish to categorize. That could be a client, a geographical region, a time part, a language capability, tech skill or just about anything you wish. The key is that you will get our extensive Group Reporting around that collected/collective activity which feeds Agent Group data as well. …more

Unified Communications channel for Big Data

By: Arvind Rangarajan, Product Marketing Manager

I am sure everyone by now has heard the term “big data” in some shape or form. At least it appears to be one of the buzz words these days. So why big data and what makes me an expert to blog about it.?To tell you the truth, I am no expert, but I am fascinated by the changes that have taken place in our lives and how we are almost living in a dual world – one with flesh and blood, and the other pure digital with social media and electronic communications. I am also interested in understanding the impact of this phenomenon on the work I do with Unified Communications. …more

Focus on the Practice of Law, Not Your Phones

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Communications are central to the success of every law firm. In a profession that depends on swift, accurate information, a missed message can mean mistakes, delays, or worse.

But with the right business phone system, operations become streamlined, raising firm productivity and saving both time and money.

A typical office phone system will not meet the demands of busy professionals who communicate from multiple locations via desk phone, mobile phone, voice mail, fax, email, IM and web conferencing. Instead, what’s needed is a system that unifies these communications so critical information can flow seamlessly across all mediums – phones, computers, locations, and digital devices—no matter where in the world they might be. …more

ShoreTel’s Director of Channel Marketing Calls Out ShoreTel Partners to Participate in the Ice Bucket Challenge

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

In response to a challenge from Moss Telecom, ShoreTel’s director of channel marketing, Michael Quince, participated in the Ice Bucket Challenge that’s abuzz in support of ALS research. 

In addition to the frozen dunking, Quince challenges all ShoreTel Partners to participate and donate money to ALS or to the charity of their choosing.

Going on a Work-ation?

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Swim. Email. Lunch with kids. Telecon. Mini golf. Return calls. Nap. Dinner and dancing. Rinse. Repeat.

Do you have a last minute summer vacation on your calendar? Let’s hope so! As summer winds down and we head into that final stretch of lazy summer days before back to school…oh who are we kidding. More and more, Americans aren’t putting work in their rearview window as they head out on vacation

Three out of five of us (61 percent) work at least some of the time while on vacation. Almost a quarter of us (24 percent) interact with a colleague about something at work, and 20 percent hear from our boss while we are on vacation. These numbers come from a 2014 Harris Interactive Survey sponsored by Glassdoor, and they make a strong argument for the United States being the no-vacation nation. …more

ShoreTel Mobility 8 Addendum

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

We hope all our premises-based customers are enjoying the new features provided with ShoreTel Mobility 8 release.

However, in all the downloadable excitement, we want to clarify one important point. Two new  features including enterprise video conferencing and integration with ShoreTel Communicator are currently only available for our existing and new on-premises customers. …more

ShoreTel Mobility 8 Ready for Primetime Viewing

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

“The greatest benefit of ShoreTel Mobility is that it enables people to work from anywhere as if they’re sitting in the office. Mobility gives our road warriors, especially those working globally, the freedom to communicate at any time while also reducing our IT costs. With the Virtual Mobility Router, we can now deploy new software in minutes instead of hours. We’re now evaluating the new video capabilities in version 8 and are integrating it with our Lifesize system. That way, people will be able to call into room-based video conferences from their devices from wherever they are.”  - LiquidHub CIO, Paul Harewood …more

Mitel’s merger with Aastra puts investors before customers

By: Teney Takahashi, Product Marketing Manager - Competitive Analysis

At the start of 2014, Mitel completed its $400 million merger with Aastra Technologies. The newly-formed company retains the Mitel name, and will have a board of directors composed of appointees from both Mitel and Aastra.

Not surprisingly, the merger was lauded by Mitel and Aastra investors.  Both companies had suffered through years of declining revenue –  Mitel’s revenue reached six-year lows in 2013, while Aastra’s 2012 revenue was the lowest since 2007 – and the merger provided investors with some hope of driving top-line growth. …more

The Virtualized Reality of Unified Communications

By: Teney Takahashi, Product Marketing Manager - Competitive Analysis

A growing number of businesses are considering a virtualized unified communications environment.

By virtualizing UC applications, businesses can increase server utilization while reducing hardware, operating and administration costs. However, while many UC vendors support virtualization, few of these vendors offer a solution that maximizes the benefits of a virtualized environment. Most vendors take a rigid approach to virtualization, which imposes additional costs on customers while mitigating the benefits of improved server utilization. …more

ShoreTel Awarded 2014 Communications Solutions Product of the Year Award

By: Katie Maller, Communications Manager Google+ icon for profile link


We’re pleased to announce that TMC, a global, integrated media company, has awarded us a 2014 Communications Solutions Product of the Year Award for the ShoreTel 400 series IP phones for ShoreTel Sky. 

The ShoreTel 400 series IP phones for ShoreTel Sky® expand ShoreTel’s UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support. …more

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