Gartner has named ShoreTel a leader in its well-known Magic Quadrant for unified communications as a service (UCaaS).
The research and analysis firm placed 12 companies in its quadrant, which is organized into Niche Players, Challengers, Visionaries and Leaders.
Magic Quadrant for Unified Communications as a Service, North America
This Memorial Day many of us probably have plans including barbequing and doing some swimming. For one of ShoreTel’s customers hanging around swimming pools is their business. ShoreTel customer Anthony & Sylvan Pools installs the highest number of swimming pools of any company in the growing U.S. market. With its 50 sites using a mix of Mitel, small key systems, and Centrex systems, as well as voicemail capabilities at only some of the sites, it was the right time to consider a full, company-wide VoIP solution.
Anthony & Sylvan evaluated 15 different network vendors and also considered managed offerings. The company placed priority on ease of implementation and operation, scalability, and cost-effectiveness. Anthony & Sylvan spoke with customers of each vendor, watched product demonstrations, tested the solutions, and conducted extensive up-front return on investment (ROI) analyses. Anthony & Sylvan chose ShoreTel for its advanced technology, rich feature set, support for the organization’s hub-and-spoke architecture, and ability to be managed in-house. The deployment included ShoreTel 40, 60, 120, and T1 Voice Switches, and hundreds of ShoreTel IP Phones of varying models. Currently, all of Anthony & Sylvan’s employees are on the ShoreTel system. Benefits include: …more
The rapidly growing BYOD trend is forcing businesses to consider how employees using their own devices will affect business processes in ways that are still being played out.
Hourly workers and salespeople will use these devices in different ways and will present different challenges for their employers, according to a CIO.com article.
Employees are increasingly using their favorite mobile devices to work where and when they want, using devices such as the iPhone and iPad to access apps such as the ShoreTel Mobility suite of mobile unified communications tools and ShoreTel Dock to transform the devices into desk phones. …more
Pablo Sandoval, the beloved Kung Fu Panda, had one of those signature moments Tuesday night at AT&T Park, launching a rocket more than 450 feet into the centerfield bleachers for a 10th-inning, walk-off homer to give the San Francisco Giants a 4-2 victory over the highly regarded Washington Nationals.
The monster home run and dramatic victory captured the attention of the entire Giants’ Nation. And ShoreTel employees and partners cheered with extra verve because, as Giants partners, we feel a close attachment to the team. Seeing the ShoreTel banner prominently displayed behind home plate as Pablo connected was especially exciting. …more
Breckenridge Grand Vacations, in Summit County in the Rocky Mountains, is the parent company of vacation ownership resorts Gold Point Resort, Grand Timber Lodge, and the Grand Lodge, and is laser-focused on providing A+ customer service. The company is adamant that every patron should experience the same high level of customer services, regardless of which property they are using.
A large component of providing the ultimate customer experience is making use of the latest in technological advances that cater to the hospitality sector, which includes superior communication and collaboration between resort staff as well as with resort guests. Phone deployment is unique; employees must account for check-in/check-out access, wake up calls, in-room dining, and other activities. …more
Since the launch of ShoreTel Dock May 6 at Interop, tens of thousands of people have read scores of stories about the industry’s first business-grade docking station that transforms iPhones and iPads into desk phones with ShoreTel Mobility.
ShoreTel’s message of iCan resonated – iCan do more when I’m left to my own devices, iCan interact with happy employees, iCan share brilliant presentations, iCan undesk my desk job.
ShoreTel Dock started a buzz, from the digital signs at McCarran International Airport in Las Vegas, to ShoreTel’s booth at Interop, which hummed with activity as hundreds of conference goers stopped by to check out the action. …more
ShoreTel’s name is occasionally misspelled in emails, web searches, tweets and other missives by those seeking out information about ShoreTel Dock, ShoreTel Mobility, or any other of our brilliantly simple business communications solutions.
Perhaps the most common misspelling is ShoreTell, which is understandable as Tell is similar to Tel and connotes its own meaning. Other mistakes include Shoretel, Shore Tel, ShorTel and Shortell.
To err is human, as the saying goes. But another culprit might be at work in some cases. …more
If you haven’t spent a lot of time in the telecommunications industry–and even if you have–you may find yourself stumped by an “insider” acronym or phrase. Knowing key technical jargon and abbreviated terms can make or break your understanding of a presentation or white paper.
At ShoreTel we’re all about simplifying unified communications (UC). That’s why we’ve created a brilliantly simple business communications glossary that can give you the ABCs of VoIP UC, PDQ.
This blog is the fifth in a series that demystifies key UC phrases. If you missed our first four glossary blogs, find them here: …more
Established in 1902, Point Loma Nazarene University (PLNU) comprises a forward-thinking staff and more than 3,500 students. The school offers more than 50 undergraduate areas of study, and regional centers for its graduate programs. PLNU is nationally recognized for its leadership in sustainability, and debate championships, as well as other significant achievements. The IT department at PLNU was operating a legacy Nortel PBX system that only provided a limited set of features, along with a small Cisco VoIP implementation that amounted to 20 percent of the total communication system. After maintaining the Cisco phone environment for six years, the VoIP equipment needed to be upgraded. Following a deeper evaluation of replacement costs and ongoing maintenance expense, the IT department at PLNU decided to re-examine its VoIP strategy. …more
ShoreTel received the highest rating based on an evaluation of its unified communications solutions in the SMB market from the independent information technology research and advisory firm, Gartner, in its report, titled, “MarketScope for Unified Communications for the SMB Market, North America.”
ShoreTel was the only vendor to receive a Strong Positive, the highest rating in this report.
The report looked at 11 vendors, and focused on the premise-based UC market in North America for SMBs, defined for this MarketScope as firms with 29 to 499 employees. The ratings were summarized in the chart below: …more