Cloud is not a new concept; in fact, it has long been in existence. The difference is technology is now changing the implementation methods of how we communicate and conduct business. We are shifting to a world where specific hardware is no longer as relevant as the user experience. The latter of which includes some semblance of control over the content we create and its associated metadata.
Security is always a concern when the transmission of data is involved, even more so when it comes to cloud services that sit outside the corporate firewall. …more
Unified communications (UC) extends employees’ ability to collaborate beyond the traditional extension-to-extension dialing: employees can now communicate using instant messaging, exchange information in live audio and web conferences, meet using video sessions, make and receive phone calls from any device, etc. While enabling new methods of collaboration among employees, UC can be a challenge to deploy and maintain as each of the applications often requires a dedicated server. …more
Imagine if you will: a complex business environment where commerce and public facing tasks rightly take place in a fully-fledged ECC where simpler tasks are handled by Huntgroup or WG equipped users. Reporting “out of the box” is separate as we know, but wouldn’t it be nice to at least count the WG calls and see them within ECC? If you’ve made it this far into the article you realize we’re not going to let you down, right? …more
I just wrapped up at HIMSS14 at the immense Orange County Convention Center in Orlando, Florida. (HIMSS stands for the Healthcare Information and Management Systems Society.)
This place was abuzz all week with 1,400 technology vendors and 36,000 conference attendees. Several event themes remain consistent year-over-year at HIMSS: EMR interoperability, big data, and overall patient outcomes measurement. Behind these themes are thousands of providers evaluating the ways health information technology can enable improved clinical care delivery and operational performance. …more
They say lightning never strikes the same place twice. But with the ShoreTel Dock, your mobile phone can become your deskphone – allowing you to use only one device whenever you return to your home base (or office if that’s where your Dock is).
The ShoreTel Dock is the first and only business-grade device that transforms Apple® iDevices into desk phones for the mobile generation. Merging the benefits of a desk phone (audio quality, always-on power and ergonomic comfort) with the unified communications power of ShoreTel Mobility, the ShoreTel Dock revolutionizes business communications systems, making it easy for smartphones and tablets to become a user’s primary communication device. …more
Today we’re proud to announce that David Petts has been named one of CRN’s 2014 Channel Chiefs. David is the senior vice president of worldwide sales at ShoreTel.
CRN’s prestigious list of the most powerful leaders in the IT channel honors those executives directly responsible for driving channel sales and growth within their organizations, while evangelizing the importance of the channel throughout the IT industry. CRN Channel Chiefs were selected by the CRN editorial team based on channel experience, program innovations, channel-driven revenue, and public support regarding the ongoing importance of IT channel sales. …more
ShoreTel product management directors Rich Winslow and Ed Wright and channel programs director Jeff Mattan hit the skies cramming a tour of 5 countries in 10 days across Asia Pacific (APAC). Our APAC channel community of systems integrators, business partners and distributors flew in to hear the ShoreTel executive team discuss the company’s UC market leadership, product roadmap and details of the expanded Champion Partner Program. …more
ShoreTel today launched an integrated solution for the world’s #1 CRM application, enabling customers to have comprehensive business intelligence with a 360 degree view of sales, marketing and customer service interactions.
By integrating two mission-critical platforms – the communications platform and a company’s critical enterprise application – businesses now have comprehensive reporting on the effectiveness of all communications and customer interactions. ShoreTel’s single-source view provides insights enabling higher productivity and more effective collaboration of sales, support and marketing organizations for greater customer satisfaction and better business results. …more
It’s always a pleasure to see one our customers recognized for their career achievements. Bill Schlough, CIO of the San Francisco Giants, was recognized by Frost and Sullivan at the 2014 CIO ConNEXTions Conference held last week. Bill highlighted the Giants’ use of the ShoreTel IP phone system – for what he calls his “ultimate goal of ensuring the best possible experience for our fans at AT&T Park.” The Giants have earned a reputation as true pioneers in the sports industry by leveraging the latest communication innovations, such as enabling the digital experience in the ballpark by implementing one of the largest WIFI hot spots in a public venue. Fans get the latest real-time game statistics and more on their mobile devices. Combine that with the latest ticketing technologies, high definition screens throughout the park, and more makes going to AT&T Park a memorable experience every time, win or lose. …more
Tribal Telecom 2014 was held this week at Wild Horse Pass Hotel on the Gila River Indian Community near Phoenix, Arizona. ShoreTel has been in attendance the past three years and continues to support Tribal Nations across the US in building their technology plans for the future. This event brings together Native American leaders with information and communications technology industries. As a conference attendee, ShoreTel had the opportunity to explore the possibilities, pursue solutions and create new and specific commitments to action that advance telecom opportunities within tribal communities nationwide. …more