Archive : 2008

Debunking Another UC Myth – Is UC Complexity Inhibiting User Adoption?

By: ShoreTel, Brilliantly Simple

Absolutely not! This myth should have disappeared a long time ago, but vendors with half-baked solutions taint the market for the rest of us, and vendors without a UC solution have an interest in keeping the myth alive. In the early days of software development, enterprise solutions often required that we completely change the way […]

Debunking Another UC Myth – Is It True the ROI of UC Systems Can’t Be Measured?

By: ShoreTel, Brilliantly Simple

No! Early adopters of new technologies often base their decisions on anticipated benefits with few truly dependable metrics to guide them. However, the Unified Communications industry is now mature enough to offer sufficient data for a detailed total cost of ownership (TCO) analysis that can serve as a vital planning and decision-making tool for organizations […]

UC Makes Green Monday Even More Efficient

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Yesterday was Green Monday – the busiest online shopping day of the year, surpassing Cyber Monday – and many retailers realized a boost in online traffic as shoppers scramble to get good deals and free shipping in time for Christmas. But even though online shopping is supposed to eliminate hassle, it can sometimes be as […]

How do Unified Communications help companies weather the economic storm?

By: ShoreTel, Brilliantly Simple

As businesses attempt to control capital spending, they are looking harder for enterprise communications solutions that give them more for less. That’s why many of them are turning to ShoreTel to help them cut costs and better weather the economic crisis. I recently had the chance to discuss this topic with Gordon Matlock for KLIV’s […]

A CustomerSat ACE Award for the Second Year in a Row

By: ShoreTel, Brilliantly Simple

Of all the industry accolades ShoreTel garners, none gives me more pleasure than those related to customer satisfaction. We recently received the CustomerSat ACE award for Overall Customer Satisfaction for the second year in a row, together with an ACE award for Technical Support Satisfaction. The ACE awards are important because they are an objective […]

ShoreTel Customers in the Spotlight

By: ShoreTel, Brilliantly Simple

We’re always grateful that our “raving fan” customers love to sing our praises, so we were thrilled recently to be able to return the favor. Three ShoreTel customers – the City of Oakland, Safeway Insurance Group and Texas-based Big Brothers Big Sisters – were recently honored at the Nemertes Research 2008 VOIP and Unified Communications […]

Michael Gregoire Joins Our Board

By: ShoreTel, Brilliantly Simple

When it comes to growing a dynamic and innovative company, the recipe for success lies in the value of the technology and in the talent of the leadership. And for that reason, I am pleased to welcome Mike Gregoire, chairman, president and CEO of Taleo Corporation, to our board of directors. You can read the […]

Thanks For The Memories: ShoreTel At VoiceCon San Francisco 2008

By: ShoreTel, Brilliantly Simple

We could not be more thankful to you – our raving fans – who all helped make VoiceCon San Francisco 2008 such a tremendous success for everyone here at ShoreTel. If you had the opportunity to attend, you may have noticed that our booth was consistently packed with people! It was truly, ‘standing room only.’ […]

The Future of Easy-to-Use, Affordable Conferencing is Here

By: Kevin Gavin, CMO

How many times have you heard someone tell you, “Wait a minute, and I’ll try to conference you in…?” Voice calls, audio conferences, video, Web conferences, all offer time and cost-savings opportunities for immediate collaboration, yet many organizations struggle to put these opportunities at users’ fingertips. Our philosophy at ShoreTel is that unified communications (UC) […]

Press Star for ShoreTel

By: ShoreTel, Brilliantly Simple

People go to trade shows for a number of different reasons, and the crowds that are flocking to ShoreTel Booth 317 at VoiceCon San Francisco are no exception. Over the past day or so, we’ve been visited by everyone from prospective customers to intrigued technologists, and from satisfied partners to raving fans. We’ve even noticed […]

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