Monthly Archives: December 2008
Debunking Another UC Myth – Is UC Complexity Inhibiting User Adoption?
December 29, 2008
Authored by: John W. Combs, CEO
Absolutely not! This myth should have disappeared a long time ago, but vendors with half-baked solutions taint the market for the rest of us, and vendors without a UC solution have an interest in keeping the myth alive. In the early days of software development, enterprise solutions often required that we completely change the way [...]
Debunking Another UC Myth – Is It True the ROI of UC Systems Can’t Be Measured?
December 23, 2008
Authored by: John W. Combs, CEO
No! Early adopters of new technologies often base their decisions on anticipated benefits with few truly dependable metrics to guide them. However, the Unified Communications industry is now mature enough to offer sufficient data for a detailed total cost of ownership (TCO) analysis that can serve as a vital planning and decision-making tool for organizations [...]
UC Makes Green Monday Even More Efficient
December 16, 2008
Authored by: ShoreTel, Brilliantly Simple
Yesterday was Green Monday – the busiest online shopping day of the year, surpassing Cyber Monday – and many retailers realized a boost in online traffic as shoppers scramble to get good deals and free shipping in time for Christmas. But even though online shopping is supposed to eliminate hassle, it can sometimes be as [...]
How do Unified Communications help companies weather the economic storm?
December 10, 2008
Authored by: John W. Combs, CEO
As businesses attempt to control capital spending, they are looking harder for enterprise communications solutions that give them more for less. That’s why many of them are turning to ShoreTel to help them cut costs and better weather the economic crisis. I recently had the chance to discuss this topic with Gordon Matlock for KLIV’s [...]
A CustomerSat ACE Award for the Second Year in a Row
December 4, 2008
Authored by: John W. Combs, CEO
Of all the industry accolades ShoreTel garners, none gives me more pleasure than those related to customer satisfaction. We recently received the CustomerSat ACE award for Overall Customer Satisfaction for the second year in a row, together with an ACE award for Technical Support Satisfaction. The ACE awards are important because they are an objective [...]
ShoreTel Customers in the Spotlight
December 1, 2008
Authored by: John W. Combs, CEO
We’re always grateful that our “raving fan” customers love to sing our praises, so we were thrilled recently to be able to return the favor. Three ShoreTel customers – the City of Oakland, Safeway Insurance Group and Texas-based Big Brothers Big Sisters – were recently honored at the Nemertes Research 2008 VOIP and Unified Communications [...]