Monthly Archives: February 2009
Employees Drive Adoption of Unified Communications
February 26, 2009
Authored by: Kevin Gavin, CMO
While unified communications deployments are helping a growing number of organizations around the globe weather the economic storm with improved efficiency and reduced costs, many businesses a little further behind in the UC adoption decision-making process are witnessing a groundswell of demand from an unexpected source—employees themselves. An article written by Charlene O’Hanlon from Channel [...]
Boost Productivity in Tough Economic Times with UC
February 23, 2009
Authored by: John W. Combs, CEO
In today’s economic environment, the mantra “Do more with less” has taken on whole new levels of meaning for organizations of all sizes, and across all verticals. At the heart of any focus on increased productivity is the ability to communicate and collaborate more efficiently. The integration of IP telephony and collaboration tools into a [...]
A New ShoreWare Contact Center 5 Release – Investing in the Right Financial Prescription
February 20, 2009
Authored by: Kevin Gavin, CMO
With the list of companies feeling the financial squeeze growing daily, I am compelled to continue to press the case for how ShoreTel’s solutions can help businesses save money and keep customers coming back for more. Whenever companies spend money, regardless of economic pressures, they owe it to their shareholders and investors to choose solutions [...]
KPIX-TV (CBS 5) Spotlights ShoreTel’s Hometown U.S.A. Customer Service
February 19, 2009
Authored by: John W. Combs, CEO
A few weeks back, Joe Vasquez of KPIX-TV reported on a story about companies that charge a premium for U.S.-based customer service. As part of his segment, Joe visited ShoreTel’s Sunnyvale headquarters to find out why we took the road less traveled and kept our tech support in the U.S. without charging customers a premium, [...]
ShoreTel Excels with the Winning Verdict
February 17, 2009
Authored by: Kevin Gavin, CMO
When it comes to dotting the i’s and crossing the t’s in a phone system purchasing decision, few businesses pay as much attention as legal firms. Successful lawyers have mastered the art of understanding every detail, and scrutinizing every line item. So when law firm Stradling Yocca Carlson & Rauth not only chose a ShoreTel [...]
Market Share – Is It Really The Right Measurement?
February 9, 2009
Authored by: ShoreTel, Brilliantly Simple
Our CEO posted a recent blog on the current events at Nortel. Certainly, their bankruptcy filing is an eye-opener for many companies. However, it also betrays a buying pattern that actually runs counter to the intuitive buying patterns of most consumers: that market share data should be an exclusive buying criteria. Don’t get me wrong [...]
ShoreTel Featured on Forbes Video Network
February 5, 2009
Authored by: ShoreTel, Brilliantly Simple
Last Thursday, I had the opportunity to visit the Bay Area bureau of Forbes for a video interview with Taylor Buley about ways that IP-based systems can lower the costs associated with the traditional call center model of customer support. (Click here to read how other companies are using their ShoreTel systems to get these [...]
Taking It to the Nines – Reliability of UC Systems
February 3, 2009
Authored by: ShoreTel, Brilliantly Simple
Regardless of the economic environment, organizations need to ensure that their mission-critical business communications are built on a secure and reliable platform. While many companies today are looking to unified communications to help them weather the economic storm, confidence in the reliability of IP-based communications is also important-both for peace of mind, and for the [...]