ShoreTel Blog
Keeping IT Simple at ITEXPO
Posted by ShoreTel on Thursday, August 27, 2009
Authored by: John W. Combs, CEO
As thousands of communications professionals prepare to converge on the Los Angeles Conference Center for the TMC ITEXPO next week, the ShoreTel team is already set to demonstrate how ShoreTel’s brilliantly simple UC solutions can help organizations of all sizes reduce costs, gain a competitive edge and drive efficiency throughout the business.
This year’s conference participants will have many opportunities to witness how ShoreTel UC solutions are changing the way people communicate, and more importantly, transforming how we collaborate—not just with colleagues in the office next door, but with the remote worker in another part of the country, or the international team on the other side of the globe.
The key to success in this exciting and constantly evolving new world is keeping it simple. We’ll be highlighting our award-winning ShoreTel Call Manager, a brilliant UC interface application for end users that takes the most advanced and sophisticated UC functionality on the market today and presents it in an easy to use, intuitive application that even the most ardent technophobe finds simple to use.
At my keynote speech on Tuesday, September 1st, I’ll also be talking about how organizations can drive business value and prepare for growth through communication improvements that don’t introduce additional layers of complexity into the IT network.
If you’re attending the show, we look forward to meeting you at the ShoreTel Booth #519 and sharing more thoughts around the exciting opportunities in the UC arena today.
However, if you can’t make this year’s show, watch this space for highlights and additional insight, or request your own live demonstration in the comfort of your office.
Labels: Event
Insurance Company COO finds value and peace of mind with ShoreTel and FlexGuard
Posted by ShoreTel on Wednesday, August 26, 2009
Authored by: Bernard Gutnick, Sr. Director Product Marketing
Reisert Insurance is one of the oldest privately held insurance companies in Louisville, Kentucky, and like so many organizations in this tight economy, is trying to do as much business as possible while maintaining its competitive edge through excellent customer satisfaction and loyalty.
Unfortunately, an old Nortel phone system was starting to cause big headaches and threatening to compromise the company's ability to provide exceptional customer service.
By the time Reisert turned to their local ShoreTel reseller, Warren Technology, their business systems were so out of balance that only part of their communication processes were getting the job done. After seeing a demo of ShoreTel's brilliantly simple IP communication system, Reisert agreed this solution was by far the best the market had to offer for its present and future needs.
Already very comfortable with the technology decision, Reisert's Chief Operations Officer still had some concerns about their budget. However, when he heard about ShoreTel's Financial Services FlexGuard program it was a “no brainer” he said, “with capital so tight in this business climate, FlexGuard was the right ticket to acquire the technology we needed to run our business.”
The FlexGuard program – with full bundled support – offered exceptional business value with regards to monthly cost-especially when Reisert Insurance considered the value and peace of mind from the System Replacement Guarantee, comprehensive support, and keeping the acquisition off company books.
Learn more about ShoreTel Financial Services.
Labels: Customer Experiences
Is your communications system a clunker?
Posted by ShoreTel on Friday, August 21, 2009
Authored by: Jeff Ridley, Director of Product Management
We’ve all heard about the U.S. government’s Car Allowance Rebate System, or “CARS” program, better known as “cash for clunkers,” where citizens are given an incentive to trade in their “clunkers” for newer, more fuel-efficient models in an effort to stimulate the economy and help the environment.
Some technology companies have gone so far as to launch their own “cash for clunkers” initiatives, for instance enabling companies to trade in their legacy business software and related hardware in return for a “rebate” on other new solutions.
Indeed, technologies of the past may not necessarily be the best solutions for modern situations; by nature, legacy products can be somewhat cumbersome and expensive. So it’s no surprise that the most agile companies seek the best solutions to suit their current needs.
In today’s current economic climate, however, customers must see money savings (the “cash”) and significantly better margins in order to justify a switch from their old “clunky” technologies to new and innovative solutions.
To help organizations preserve capital while reducing costs, ShoreTel has partnered with leading financial service companies to offer financing options that help make the purchase easy.
In a time when technology is burdening businesses with expensive complexity, ShoreTel stands out for its simplicity, offering an IP communication solution that is easy to install, manage, scale and use. Combine brilliantly simple solutions with flexible finance programs and the result is more cash and absolutely no clunkers!
Labels: Market Perspective
ShoreTel’s Talk of the Town Across the Nation
Posted by ShoreTel on Friday, August 07, 2009
Authored by: Gina Jacobs, Sr. Director of Marketing Communications
Even as the ink was drying on ShoreTel’s recent announcement of its 10,000th enterprise customer, the popularity of our brilliantly simple UC solutions continues to garner attention in board rooms, press rooms and competitors’ conference rooms worldwide.
However, sometimes the most revealing—and compelling—feedback is what people say when we’re not in the room.
Our obsessive commitment to world-class customer satisfaction means that we work closely with partners and customers to help ensure that every deployment is not only successful, but a delightful experience for everyone. We survey extensively and use the results of those surveys as key drivers in many of our business practices.
This week, however, two completely independent ShoreTel stories caught our attention simply because of their spontaneity.
The first article appeared in peHUB, an interactive forum for the private equity community, on the heels of an announcement from venture capital firm, Foundation Capital, that it was recognized as being the first venture capital firm office to be awarded LEED Gold Certification.
LEED is an internationally recognized green building certification system, providing third-party verification that a building or community was designed and built using strategies aimed at improving environmental performance. The enterprise class VoIP system of choice? ShoreTel.
The very next day, we noticed a question and answer session with Carol Ann Hurley, co-owner and president of Econotel Business Systems, which appeared in the Providence Business News. When asked how her business has changed in recent years, Ms Hurley replied, “Three years ago, we picked up the ShoreTel product, and that’s why our profit margins are doing so well now. It’s the leading Voice over IP telephone product.”
Kudos from West Coast to East Coast in just over a day, and as we expand worldwide we’re excited about what ShoreTel raving fans will say in a week.
To learn more about ShoreTel’s brilliantly simple UC solutions, contact your local sales representative or sign up for a free demonstration.
Labels: Customer Experiences