Monthly Archives: June 2010
How to Untangle: Mission-Critical Business Continuity
June 30, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
In today’s competitive environment, high productivity and customer service are the life blood of business success. Communication systems are at the heart of this success. When the system fails, nobody communicates. Information stops flowing. Individual productivity plummets. Customer service tanks and reputations are at risk. So what causes a communications system to fail? Most likely [...]
How to Untangle: Do More with Less
June 23, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
The recent recession has forced businesses of all sizes to face what remains a constant challenge for small and midsized organizations: How to do more with less. For most businesses, the communication system is a mission-critical technology and a fundamental success factor. Bargain-basement prices can be appealing, especially in tough economic times, but it’s important [...]
How to Untangle: Contact Center Call Compliance
June 16, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
This is the sixth blog in our ‘How to Untangle’ series that highlights how eliminating complexity from unified communications solutions can help your business. Optimizing the customer and prospective customer experience is a powerful way to reduce churn and increase sales, but many organizations are under constant pressure to lower costs. This often means reducing [...]
ShoreTel Keeps Communications Healthy at Busy Clinic
June 15, 2010
Authored by: Gina Jacobs, Senior Director of Marketing Communications
A highly connected world requires highly efficient communication connections. ShoreTel’s brilliantly simple solutions are not only eliminating IT complexity, but they’re helping to keep people connected and communicating, regardless of industry, market segment or geographical location. An excellent example of this is in the healthcare industry. A recent article in Health Management Technology, highlighted the [...]
How to Untangle: Integrating Business Processes with Communications
June 8, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
Few business professionals doubt the value of the latest communication technologies: unified messaging, flexible call centers, mobile access, remote conferencing, and more, are all proving their worth when it comes to boosting productivity, distributing information, improving customer support, and collaborating across teams. However, implementing these technologies as discrete tools often presents a major challenge: business [...]
How to Untangle: A Shrinking IT Team and Growing IT Complexity
June 2, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
As technology continues to deliver solutions that enhance business value and help organizations stay competitive, many IT groups struggle with a paradox that is hard to satisfactorily resolve: an IT team minus sufficient staff and budget, multiplied by increasing layers of complexity and network needs. As business communication systems have been steadily transitioning to IP, [...]