Monthly Archives: August 2010
ShoreTel demonstrates brilliant simplicity at ILTA
August 19, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
Successful communication is the core of any service industry. Without it, the needs of a client can be jeopardized and customer satisfaction threatened. For the legal industry, a streamlined and custom communication system can also mean better time management and tracking. Many of our customers in the legal market have leveraged the brilliantly simple ShoreTel [...]
ShoreTel employee joins top “Women of the Channel”
August 18, 2010
Authored by: Tom Hamilton, Senior Director of Worldwide Channel Marketing & Development
The ShoreTel team was both proud and delighted today to learn that our very own Annette Lorenz, Sr. Manager of Worldwide Channel Marketing, has been recognized by Everything Channel’s CRN Magazine as one of the top “Women of the Channel.” CRN’s annual list recognizes female executives across vendors’ channel organizations, distributors and solution providers for [...]
How to Untangle: Customer Service Communications
Authored by: Bernard Gutnick, Senior Director, Product Marketing
Customer service can be a key differentiator for most companies today, and every customer, whether a person or a company, amounts to a mountain of good will—not to mention the revenue! But providing a level of customer care that will distinguish your company from the competition can be tricky. Today, the number of customer communication [...]
How to Untangle: The IT Needs of Your Rapidly Growing Business
August 10, 2010
Authored by: Bernard Gutnick, Senior Director, Product Marketing
As the painful days of the recession begin to subside, many companies are beginning to restart the jets, and are hurriedly expanding workforces to keep pace with growing demand. That’s great news, but is your IT group ready for a huge influx of new employees? Communications has changed significantly over the last couple of years [...]