Monthly Archives: May 2011
Memorial Day
May 30, 2011
Authored by: ShoreTel, Brilliantly Simple
The phones are silent and computers are dark in our U.S. offices today. Today is Memorial Day, the long weekend seen by many as the unofficial start for summer vacation – filled with family gatherings and fun with friends. Originating after the Civil War as Decoration Day, it is a day to remember those who [...]
Customer Loyalty and Contact Centers
May 27, 2011
Authored by: ShoreTel, Brilliantly Simple
Many companies are attempting to differentiate themselves from their competitors through customer service. Finding new customers is always important for the growth of a company, but keeping existing customers has a significant impact on a company’s ability to survive in a global economy. While companies are placing more pressure on their customer service organization to [...]
The Shoretel Team Continues To Grow By Leaps And Bounds
May 25, 2011
Authored by: Norma Lane, Vice President, Human Resources
While many companies have been busy reducing staff to reduce costs in a down economy, we’ve been very busy hiring top talent.
ShoreTel Customer Anthony Marano Speaking at International Avaya Users Group
May 24, 2011
Authored by: Liz Pedro, Customer Programs Manager
It’s the International Avaya Users Group Global conference this week in Vegas (May 22-26 2011) and ShoreTel is presenting! Ok, maybe not, but one of our ShoreTel Mobility power users, Chris Nowak, is presenting how Anthony Marano uses ShoreTel Mobility on their Avaya PBX. His topic is “VOIP & WiFi –A Winning Recipe for Delivering [...]
Feature Teacher: Contact Center (Tip #2)
May 23, 2011
Authored by: ShoreTel, Brilliantly Simple
Web Based ShoreTel Contact Center Director Contact Center 7 can now be managed through an intuitive Web based management interface that makes the administration and management of the ECC brilliantly simple.
ShoreTel Integrates Voicemail Synchronization with Gmail for Business
May 20, 2011
Authored by: Dieter Rencken, Senior Product Manager
For those who no longer want to put up with Exchange for email, ShoreTel is pleased to share that voicemail synchronization with Gmail for Business is now included within ShoreTel release 11.2.
ShoreTel@Interop
Authored by: ShoreTel, Brilliantly Simple
Can you believe it’s been a week since Interop 2011 concluded? If you missed anything, or are simply going through withdrawals, check out our recap video:
The Power of Integrated Collaboration
May 18, 2011
Authored by: ShoreTel, Brilliantly Simple
The world of business communications and collaboration is changing at lightning speed. And almost every organization can benefit from Integrated Collaboration. These new tools are changing how work gets done and how customers or clients are served. The results are significant savings and efficiencies, as well as the potential for increased business growth.
Feature Teacher: Contact Center (Tip #1)
May 16, 2011
Authored by: ShoreTel, Brilliantly Simple
Personal Agent Queues How often have you had the need for some or maybe even all of your agents to have their personal queue. It could be for scenarios where you want to route the call from a customer to an agent that last answered the call. It could be for agents to cherry pick [...]
ShoreTel Wins in Vegas – Success at Interop 2011
Authored by: Bernard Gutnick, Senior Director, Product Marketing
ShoreTel was the safest safe bet in Vegas at Interop 2011 – two product launches, a packed house in our private celebration and the coolest tradeshow booth, with live demonstrations of ShoreTel solutions.