ShoreTel Enterprise Contact Center is at the heart of MonaVie’s ShoreTel Unified Communications Solution, which also comprises ShoreTel IP Telephones and a custom application feature built by ShoreTel Professional Services.

Many vendors claim to be channel-oriented businesses dedicated to the good fortune of their resellers – but are they, and more importantly, does it matter?

Once largely restricted to large enterprises, Unified Communications has evolved to provide powerful and affordable business communication capabilities to small businesses. Typically, when people use the term Unified Communications, they are referring a set of six specific capabilities.

Do you know what ShoreTel Professional Services can do for you? We play several roles within ShoreTel: Builds and support various Software Development Kits (SDK) for customers and third parties, which they can use to build their own software solutions that integrate with the ShoreTel phone system. Builds custom software solutions that work with the [...]

ShoreTel continues to grow at an astonishing rate. Recently I was asked why we are seeing such a strong growth. One reason is because we are delivering the capabilities our customers are requesting. When customers asked for integration with the Microsoft unified communications (UC) offering, we answered with a brilliantly simple solution.

School’s out for summer. And for one Wisconsin School District, this meant graduating from the complexity of Cisco to the Brilliant Simplicity of a ShoreTel system. Kaukauna Area School District provides education for close to 4,200 students across four elementary schools, one middle school and one high school. Supporting the school district’s communications requirements were [...]

Check out our June Newsletter to read more this month’s hot topics – saving money and and IP video and voice:

Large enterprises have a solid understanding of the value of technology and the ability to dedicate resources for staff, implementation and support of IT infrastructure changes. In contrast, SMBs are often constrained in both staff and funds – acquiring technology on an ad-hoc basis to address an immediate need.

“Change is good.” “All things need to evolve.” “The only thing that’s constant is change.” You’ve probably heard these and various other iterations many times. And they are true, even when it comes to ShoreTel’s Technology Partner Program (aka, the TPP). Over the past few quarters we realized that the TPP needed a refresh.

The iPass Mobile Workforce Report has been making the rounds for the past few weeks, and it has a lot of eye opening information. But what stood out for me was the definition of a mobile worker.