The recent stock market gyrations have given financial decision makers cause for concern over making further investments in IT. Many economists now believe that the economic recovery that began in 2009 has stalled and we’re possibly entering another period of slow growth – the dreaded double-dip. ShoreTel recently announced its quarterly results and Kevin Gavin, [...]
The voicemail hacking scandal at News of the World has led many people to wonder about the security of their own voicemails and phone calls. Voicemail hacking is possible with some technical skills and caller ID spoofing – especially if the user doesn’t take the most basic step of using a password to protect their [...]
David Sims of TMCnet published an article this month titled “The Benefits of VoIP Extend Beyond Price.” This is a great article which shows the coming of age for a technology that revolutionized how we work today. In this article Sims lists four areas where companies benefit from implementing a VoIP solution which include: ease [...]
We were fortunate to have Duncan Clark of industry analyst firm Canalys from the United Kingdom join us for our annual Industry Analyst Briefing held at our Champion Conference. Duncan shares his view on ShoreTel and the overall event:
It is great to report that we ended our fiscal year on a high note and that we enter Fiscal 2012 with positive momentum. The investments we have made in our sales channel, product development and branding over the past several quarters have helped us close fiscal 2011 strongly. In the fourth quarter, we recorded [...]
Professional firms that bill clients for time and services such as law offices, accountants, architects, etc. may have a requirement to assign a client’s account number to some or all calls that occur on behalf of the particular client. This is usually to bill back the cost of the call and/or the cost of the [...]
Did you know that many of our licensed integrated applications are available on the ShoreTel Support Website under Integrated Applications? This website contains current versions of the Call Router, Emergency Notification, Salesforce.com Call Center Adaptor, Web Dialer, and other applications.
Organizations ranging from schools to city governments to financial institutions can improve customer service and their bottom lines by automating interactions and providing clients with expanded opportunities for self service. Interactive Voice Response applications allow callers to identify and authenticate themselves, review personal details, conduct transactions or request topical information by mail or fax. They [...]
In addition to the SDKs available for the ShoreTel Unified Communications solution, the ShoreTel Contact Center system provides SDKs to enable subscriptions for real-time statistics of various Contact Center entities. These SDKs are also provided free to customers as part of the ShoreTel Innovation Network. The ShoreTel Contact Center collects data from a few hundred [...]
The ShoreTel core Unified Communications system provides open SDKs (software development kits) for free as part of the ShoreTel Innovation Network. These enable customers to integrate ShoreTel UC features into existing enterprise systems and business processes. The ShoreTel SDKs include both platform- specific and independent SDKs so developers have a choice as to which SDK [...]