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ShoreTel: Highest Customer Satisfaction From West to East, According to Eastern Management Group

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

Have you ever considered buying a product, and went on a website to read the reviews from other customers? It’s really a valuable way to hear feedback from others using the same solutions.

Can you imagine if you could get 8,000 people together to share their view on unified communications solutions? Well, that’s exactly what Eastern Management Group does every year in their 2011 Customer Satisfaction study, published a few weeks ago.  

EMG is a leading independent research firm that surveys 8,000 IT professionals from organizations between 10 and 20,000 employees in the US and Canada. We were thrilled to see ShoreTel customers rated us higher than any other firm. (We do not sponsor the study or provide customers for them to interview.)

Now if only I could find 8,000 people to tell me which NAS storage device to buy. At least buying a UC solution just got a little easier based on the results from EMG!

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