Monthly Archives: November 2011
ShoreTel Contact Center Agent Dashboard: Introduction
November 30, 2011
Authored by: Navin Mishra, Technical Architect, ShoreTel Professional Services
The ShoreTel Contact Center Agent Dashboard (CCAD) is an add-on application for the ShoreTel Contact Center (CC) that provides the ability to monitor service in real-time. This application displays customer service metrics such as number of calls waiting, average wait times, and other such performance statistics.
ShoreTel Mobilizes UC with HP
November 29, 2011
Authored by: ShoreTel, Brilliantly Simple
“IP telephony, unified communications and smaqrtphones are transforming how and where we work. By collaborating with HP, ShoreTel will continue to empower enterprises to easily turn the chaos of BYOD into a powerful, cost-saving and productivity enhancing phenomenon. With the support of our expanding base of partners, ShoreTel sees tremendous opportunity in the coming year [...]
ShoreTel Israeli International Expansion
November 28, 2011
Authored by: Graham Ferguson, Sr. International Product Manager
ShoreTel is once again expanding internationally by adding support for more countries, and this time it’s Israel. Demand has been rising from both offices of multi-national companies and local customers that see the benefit of ShoreTel simplicity and want to purchase a system. But so much has to happen before we launch into a new [...]
Buyer Beware
November 25, 2011
Authored by: Geoff Murase, Sr. Product Marketing Manager
Christmas shopping season is now officially upon us and everyone is anticipating the bargains they may be able to pick up as presents or to keep for themselves. However, shoppers who look at heavily discounted prices may be enticed to make purchases that may not make sense in the long run. For example, if you’re [...]
SDK Tools of Trade #4: ShoreTel Web Service vs. TAPI COM SDKs
November 22, 2011
Authored by: Navin Mishra, Technical Architect, ShoreTel Professional Services
When integrating ShoreTel UC with third-party applications, both the ShoreTel TAPI COM and Web Service SDK provide a simpler interface than the ShoreTel TAPI SDK. However, there are some key differences in the exposed ShoreTel UC features. To help developers make an informed decision between the two SDKs, below is a matrix that compares the [...]
Confessions of a UC Product Manager
November 21, 2011
Authored by: Laurent Dinard, Sr. Product Manager
The product is there. Partners, its fate is in your hands I joined ShoreTel four years ago as Collaboration Product Manager, with the mission to transform the ShoreTel IP Telephony System into a “Unified Communications” system. I am pleased to report that I fulfilled my mission. ShoreTel 12 was launched five months ago.
Integrated Applications for Education
November 18, 2011
Authored by: Maura Higgins, Director, Professional Services
IT Managers responsible for choosing technologies that ensure the smooth operation of their schools are in luck. ShoreTel’s distributed UC platform provides a unique foundation for hosting enhanced solutions that specifically improve the efficiency and productivity of operations in K-12 Schools and Colleges and Universities alike.
Customers Tesla Motors and Pacific Business Systems Participate in ShoreTel Town Hall
November 17, 2011
Authored by: Kevin Gavin, CMO
We held our quarterly all employee ShoreTel Town Hall meeting yesterday and it was great to welcome ShoreTel customers Tesla Motors and Pacific Business Systems. Our employees love to hear directly from customers why they chose ShoreTel and why so many are such raving fans.
Cashing in Casino Chips
Authored by: Geoff Murase, Sr. Product Marketing Manager
Can you expense casino chips on your business trip? Sometimes. Gambling in a casino always has its risk. But selecting a risky communication system is something casino operators would rather not bet on.
ShoreTel Integration with Sage ACT!
November 16, 2011
Authored by: James Benton,
Check out ShoreTel’s new integration with Sage ACT! Video. Sage ACT! is a pioneer in the CRM industry and has millions of registered users. ShoreTel’s ACT! Up integration provides incoming screen pops showing various (configurable) data points from the caller’s ACT! contact record. A “click-to-dial” control also allows dialing out of the ACT! client application.