It is often required to show the list of groups where an agent is currently logged into and active. This information is available from the earlier ShoreTel Contact Center Real Time Agent Activity Event Feed SDK, which gives events for agent login and logout along with the list of groups. But it is not explicitly [...]

ShoreTel is working on the opening of the Australian Gartner Symposium ITxpo Gold Coast 2011 to further expand ShoreTel’s exciting, brilliantly simple solution to today’s ever growing UC mobility convergence to mobile devices. I’m down under – ready to show off our latest ShoreTel Mobility release, which supports Android, iPhone, IPad, Nokia and other mobile devices on ShoreTel, Cisco as well as other [...]

The RMH Group is an award-winning mechanical, electrical, industrial process and sustainable design engineering firm where being able to communicate effectively from the office or field is critical to facilitating core operations. We recently shot an on-site video with them about their experience with their ShoreTel solution.

Imagine the chaos of an elementary school environment at lunchtime – kids running wild instead of eating the turkey sandwich neatly packed in their lunchbox. Now picture the terror a teacher might experience if one of her students does not return when the bell rings. In the split-seconds that follow, the teacher will need to [...]

Today is binary day (11-11-11) but ShoreTel is pleased to share that it’s also ShoreTel 12.1 generally available release day. This release replaces ShoreTel 11.2 and will now be available for all new orders and upgrades. The ShoreTel 12.1 release blends the feature set of ST 12 with new features targeted toward brilliantly simple unified [...]

In the 11th hour on the 11th day of the 11th month, we take a moment to reflect and remember those who serve our country – past and present. To all our veterans, past and present, and your families: On this Veterans Day, let us thank, honor and remember the service of our veteran’s, we [...]

The recording profiles are where you can configure the core functionality of the ShoreTel Call Recorder. At the simplest level, a customer can create a profile to record all calls for all users and store all recordings in one location with a simple name generated. However, more complex scenarios can also be achieved – such [...]

Most of these settings are self-explanatory. The key settings near the top are critical for the server to be able to record ANY calls.

Because the Call Recorder Server runs as a Windows service, it doesn’t have a user interface; admins typically control it through the Windows Services application. Specifically, they can configure it’s run state, startup mode (whether it runs automatically when Windows starts or not) and login account details from the services application.

The ShoreTel Call Recorder application is a server-based application developed by ShoreTel Professional Services. Call Recorder runs as a Windows service 24/7 on one or more of the customer’s ShoreTel servers. It monitors the customer’s phones for external calls and when calls connect – based on the call’s details combined with the application’s configuration – [...]