ShoreTel Integration with Sage ACT!
By: James Benton,Check out ShoreTel’s new integration with Sage ACT! Video.
Sage ACT! is a pioneer in the CRM industry and has millions of registered users. ShoreTel’s ACT! Up integration provides incoming screen pops showing various (configurable) data points from the caller’s ACT! contact record. A “click-to-dial” control also allows dialing out of the ACT! client application.
You can find more information about ACT! at: http://tinyurl.com/6snyulj

Is this an add on package? Is there a cost to this?
Thanks.
Yes, this is an add-on package with a cost. More information on the integration is available here: http://support.shoretel.com/products/applications/act_integration.html.
This package is order-able via ShoreTel resellers using QMS. If you are a ShoreTel customer, ask your reseller to quote a cost for you. Thanks.