In their book “The Power of Simplicity”, business authors Jack Trout and Steve Rivkin begin by asking why people fear simplicity so much. They conclude that it is because historically, people have feared being considered “simple-minded” or a “simpleton.” As a result of this negative association, people became conditioned to think that “complexity” offered a [...]

Virtualization is an excellent technology to reduce server, power and cooling requirements and provides server management tools for high availability, backup and restore. When applied to UC systems though, I have to think back to 1971 and the famous Who song “Won’t Get Fooled Again.”

This week ShoreTel announced we extended virtualization support to ShoreTel Enterprise Contact Center. In addition we announced that more than 1,000 ShoreTel customers in 26 countries have virtualized ShoreTel. We’ve heard for years that virtualizing provides benefits such as cost savings, easier administration and increased system availability but we asked some of our customers what [...]

There is no denying the current trend in bringing your own devices (BYOD) into the workplace – driven mainly by the rapid proliferation of smartphones and tablets that make it easy to blend our personal and professional lives. Workers have embraced BYOD, and the newest generation now entering the workforce is pushing the boundaries. They [...]

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Today is a significant day in the life of ShoreTel Enterprise Contact Center. We now support virtualization of the ECC server with VMWare! It is a monumental step forward for the product and sets us apart from virtually (pardon the pun) all of our competitors in the market.  

We’ve come a long way since the DynaTAC 8000X cell phone brick ushered in a new era of communication, removing the sci-fi stigma behind the commercial availability of mobile devices. Until recently, RIM ruled enterprise mobility – BlackBerry smartphones were used primarily to support the road warrior remote workers. But the emergence of new platforms [...]

An increasing number of enterprises are deploying ShoreTel in a virtualized environment not only for the significant cost savings but also for easier administration and increased system availability. ShoreTel empowers customers to choose the implementation model that best fits their business – whether customers prefer a virtualized model or a more traditional approach, the choice [...]

As the corporate workforce becomes increasingly mobile, desk phones are giving way to smartphones, while powerful tablet devices marginalize PCs. As these smart devices pop up everywhere within companies, more Wi-Fi will be needed to achieve the same performance as traditional laptops. Combined, the ShoreTel Mobility and Ruckus Smart Wi-Fi systems are ideally suited to [...]

With Bring Your Own Device (BYOD) programs taking off at so many companies, the simple fact is that people are choosing a myriad of devices for use in their work and personal lives. Many use two or even three devices depending upon the task, location, or other factors. And, frequently, each of these devices has [...]