Archive : 2012

Seven Steps to Prepare for the Worst

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Twenty-five percent of businesses that close following a disaster never get back up and running, according to the Institute for Business & Home Safety, a non-profit insurance industry group. Keeping your business running after a major flood, earthquake, fire, terrorist attack or other unexpected and unwelcome event is critical. Help from normal insurance policies and […]

The ShoreTel Cloud Division has added Westron Communications as an Alliance partner.

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel’s Cloud Division and Westron Communications Announce Partnership As a ShoreTel Cloud Division channel partner, Westron Communications will now offer customers ShoreTel Sky cloud-based voice, unified communications, mobility and contact center solutions, in addition to on-premise systems. “Westron has built our reputation as a trusted consultant, striving to serve as our clients’ primary IT business partner. […]

Predictions for Unified Communications in 2013

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

It’s hard to believe the conclusion of 2012 is right around the corner. At ShoreTel, we believe the next two years will bring more change in the UC industry than any other time since the initial introduction of voice over IP. So where do we see unified communications heading in 2013? To a certain degree, […]

SF Giants Score Another Win with ShoreTel

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

In 2009 the San Francisco Giants selected ShoreTel for their communication needs. Since selecting ShoreTel they’ve won two World Series titles (go Giants!) and this week they add another win! In what is clearly the 2012 triple crown, the Giants took home the World Series Championship, with help from the MLB National League MVP Buster […]

ShoreTel 13.1 is now Generally Available

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel is pleased to announce that ShoreTel 13.1 is now generally available for all new orders and upgrades with no shipping control. The highlights of this release are the additions of the following capabilities: File-based Music on Hold – This new feature allows customers the option of playing different WAV files as a music source […]

ShoreTel Professional Services Custom Reports

By: James Benton,

Our Professional Services group is often asked about creating custom reports from their ShoreTel system, so I thought I’d explain a bit about them. First some background on the data store itself: ShoreTel uses the MySQL database management system to store both configuration data (since ShoreTel version 8) and dynamic call data (since ShoreTel version […]

ShoreTel Solutions Allow Non-Profits to Focus on the Greater Good

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Unified communications are key for non-profit organizations as they engage with donors, evaluate programs, compete for grant funding or discuss legal requirements. However, these organizations generally do not have the financial resources to hire full-time staff members to manage and support overly complex technology. They need a solution that is simple and cost effective to […]

11 Tips for More Effective Meetings

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Love them or hate them; meetings are a big part of your day. These helpful tips will keep your meeting from veering off track and into time-wasting territory.   How would you describe your last meeting? Was it productive, a time waste, a useful brain storming session? As you probably could guess, the number of […]

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