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Brown and Caldwell Leverages ShoreTel to Build Unified Communications

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

One of the largest environmental and civil engineering firms in the United States, Brown and Caldwell, Inc. provides environmental consulting and engineering services to public and government agencies and private industries. Headquartered in Walnut Creek, Calif., Brown and Caldwell is a privately-held, 100 percent environmental firm with 1,500+ professionals serving clients locally and globally from 45 locations.

The company selected ShoreTel in spring of 2012 for the brilliant simplicity of its distributed architecture, ease of deployment, and the mobility solution that delivers their ShoreTel UC solution to temporary job sites over Wi-Fi hot spots. Brown and Caldwell expects annual savings of around $300,000 using their suite of ShoreTel solutions.

“The ShoreTel solution is simple and easy to support and we’ve been able to reduce our overall telephony footprint by 60 percent as well as maintain our staff level supporting the solution,” says Mark Lencioni, senior manager of IS engineering at Brown and Caldwell. “Our device expenses and support maintenance costs are down, and we’ve significantly reduced our Instant Messaging and Conferencing contracts. ShoreTel has been top notch and we are happy with the decision to go with them for our unified communication needs.”

Brown and Caldwell have the full suite of ShoreTel offerings including the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Mobility, and ShoreTel Conferencing, with over 1,500 licenses across 45 locations. The company is currently beta testing the ShoreTel Dock and expects to realize additional savings once the device is rolled out.

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