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How Healthcare Organizations Take Advantage of UC

By: Jack McCarthy, Content Manager Google+ icon for profile link

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Healthcare is undergoing massive changes on many fronts, from the introduction of Obamacare to continuing efforts to create workable electronic health record-keeping systems. As a result, hospitals, clinics, and doctors’ groups and other healthcare organizations are looking for efficiency, cost savings and innovative technologies to master these changes.

Unified communications perfectly fits these needs. In the ShoreTel White Paper, Unified Communications On-Call for Healthcare, IT managers for several hospitals outline how ShoreTel’s UC solution is improving healthcare delivery by allowing workers to collaborate more efficiently and be more productive while achieving cost savings.

Here are just two examples.

Carson Tahoe Regional Healthcare, a healthcare leader in Northern Nevada, uses ShoreTel UC to support communications among staff and patients Employees manage their emails and voicemails from a single inbox. Calls follow them to their home offices or mobile phones, so they can be productive no matter where they are. “Users like seeing their voicemail and email in one place,” said Tyler Jackson, systems administrator for Carson Tahoe Health. “They’re more productive because they can respond to the right people faster and they can quickly transfer callers to the right destination. ShoreTel has improved communications internally and externally.”

Westside Regional Center, an agency that helps people with developmental disabilities in Southern California, also uses ShoreTel’s business phone system to provide services to clients more effectively. Westside Regional’s social workers meet with clients to understand more about them to provide the right activities and services. The ShoreTel phone system is essential in helping the social workers and administrative staff to quickly and efficiently connect with the right person through email, voicemail or instant messaging—and see if a coworker is available to take a call. “Everyone here simply loves the ShoreTel IP phones,” said Sharon Smyth, director of IT and facilities at Westside Regional Center.

Check out the White Paper to get a better understanding of how healthcare organizations are taking advantage of UC.

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