Author : ShoreTel

ShoreTel And Microsoft Integration

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

It’s no secret people find a sense of comfort in their routine. And technology is constantly changing the way we communicate – both in terms of the tools available and people’s preferences. Ultimately, people want to drive their unified communications interactions from the environment they live in. Additionally, enterprises may prefer to standardize on existing […]

Stephens Scown Solicitors Overrules Outdated Communications by Choosing ShoreTel

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Stephens Scown Solicitors is one of the leading law firms in the South West of England, ranked for quality of service and legal advice in the independent legal guides, Legal 500 and Chambers. It employs over 200 staff and 40 partners across three offices in Exeter, Truro and St Austell. In order to adapt to […]

Improve Your Contact Center with ShoreTel Contact Center Agent Dashboard

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Contact Center Agent Dashboard (CCAD) is a web application especially designed to communicate key customer service metrics to each agent in real-time to keep them fully engaged with their customer service level and empower them to deliver their best performance. The CCAD application has been a valuable add-on to ShoreTel Contact Center for many […]

Banking Customers Invest Big in ShoreTel UC Solutions

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

A ShoreTel Unified Communications system is a boon for financial institutions of all sizes and structures looking to improve operational efficiency, reduce costs and retain customers by providing quality service. ShoreTel’s financial customers include First Security Bank, MinnWest Bank, Colonial Savings, First Neighbor Bank and New Dominion Bank. These financial institutions have found that the […]

Video: San Francisco Giants Bring Their World Series Trophies To ShoreTel

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

The San Francisco Giants visited their partner, ShoreTel, last week to show off their two World Series trophies to excited employees and Giants fans. Check out the video of the event as Giants CIO Bill Schlough acts a master of ceremonies. Check out our Flickr photostream of the event as well.

ShoreTel 13.2 Released for General Availability

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

We are pleased to announce the General Availability of ShoreTel 13.2. The updated release enhances ShoreTel’s unified communication solution with expanded SoftPhone capabilities and support for Microsoft Windows 8. Some users are indicating an intention to move away from deskphones, with 10 percent of ShoreTel customers noting that they plan to transition to softphones for […]

ShoreTel, AudioCodes Present “Breakfast of Champions” at Enterprise Connect

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel and AudioCodes on Tuesday at Enterprise Connect in Orlando, Fla. will offer conference goers a “Breakfast of UC Champions” to discuss UC deployment. The breakfast will feature a free educational session, called “Simplify Your UC Deployment,“ with AudioCodes and ShoreTel’s fundamentally different, all-in-one unified communications (UC) system. The session will outline how ShoreTel and […]

ShoreTel Mobility 6.1 Now Available

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel is pleased to share that ShoreTel Mobility 6.1 is now available. Multiple Active Directory (AD) Forest integration The latest update adds support for Multiple Active Directory (AD) Forest integration – designed for enterprises that may need to integrate where up to five AD Forests on one ShoreTel Mobility Router. One directory is designated as […]

ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 for Multi-device Multi-channel Contact Centers

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Advanced Applications is pleased to announce that ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 is enhanced to support multi-device, multi-channel ShoreTel Enterprise Contact Center 8 (ECC8) customers. With CCIV 2.0, ECC8 customers can now gain deeper insight into their business operations with real-time ‘Cradle-to-Grave’ views of inbound and outbound multimedia (voice call, chat & […]

ShoreTel Sky Leads Market for UCaaS Private Cloud

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel’s cloud service offering, ShoreTel Sky, continues to gain ground in its market, judging by several indicators. On Thursday, a report from Synergy Research Group on cloud unified communications services said ShoreTel has the leading market position in the Unified Communications as a Service (UCaaS) private cloud category. ShoreTel Sky has held the top position […]

< 1 – 10 of 228 >