Author : Clinton Fitch

Talk Proved Priceless at UC Expo

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

I have a confession to make: I didn’t approach my first visit to UC Expo with a sense of excitement. I didn’t dread the event, but I certainly wasn’t beside myself with giddy anticipation. There were the usual jangle of nerves that accompany any time you have to speak in front of a room of […]

The ShoreTel Digital Nomad

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

I am a digital nomad. In the three years that I have been part of the ShoreTel team, I’ve learned and thrived in my nomadic work style. Traveling from state-to-state and now country-to-country (in case you missed the memo, I live in the United Kingdom now), living off of cafe and hotel Wi-Fi as I […]

Virtualization? Yep, we do that. The WHOLE thing

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

If there is one buzzword going around the IT world today it is Virtualization. Okay, there are others but this is one that even the junior IT folks are talking about. There is good reason to talk about it for a lot of different reasons. First, there is the cost savings of having a bunch […]

ShoreTel Contact Center – Version 7

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

A new Contact Center v7 overview video has been created and is now available on the Product Demo page of our website. The video highlights the new features that in Contact Center and is designed to provide an overview of the solution. Learn more about ShoreTel Contact Center 7 and see what this brilliantly simple call center solution can offer […]

On the Road Again… with ShoreTel Mobility

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

Over the course of the past two weeks I have been in and around the United Kingdom working with the ShoreTel team. For those of you who aren’t aware, ShoreTel has an office based just outside of London (where I spent most of my time the past few weeks) and we have staff throughout EMEA […]

A Friendly Game Between Two ShoreTel Customers

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

This week, here at the mothership in Sunnyvale, the Product Management team got together for a series of meetings. We discussed a lot, brainstormed, worked on roadmaps… all those things that us PMs do when we are locked in a room with Post-It notes. But it wasn’t all work and no play. The team went […]

Debunking 6 Myths Around ShoreTel Contact Center

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

A few months ago I passed the two-year threshold of my time here at ShoreTel. It has been a fast paced two years with lots of changes, particularly when it comes to our Contact Center solution. ECC (Enterprise Contact Center) has grown up massively from where it was just two years ago. We’ve issued two […]

The Keys to a Successful Contact Center Demonstration – Know Your Lines

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

One of the most common questions we at ShoreTel get asked about Contact Center is how to successfully demonstrate the product. Enterprise Contact Center (ECC) is still “Brilliantly Simple” and very feature rich. And if you know how to have the conversation and show the various parts of ECC, success will happen.

A Great Partner Event in the Midwest

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

This week several of us from the ShoreTel team went to Minneapolis to meet with our customers and partners in the Midwest. The first event was hosted by our partner Transcend United and was focused on their customers who are also ShoreTel customers or potential customers. Our second event was a meeting of the majority […]

Tips and Tricks: How To Access ShoreTel Contact Center Agent Manager on Your iPad or iPhone

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

A common question received by the Contact Center team here at ShoreTel goes something along the lines of, “How can I view the Agent Manager on my iPad?” The Agent Manager – or Real-Time Reports as customers commonly refer it to – is a Windows based solution that is built into ShoreTel Enterprise Contact Center. […]

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