Author : Dan Hoffman

Charting a New Course

By: Dan Hoffman, ShoreTel cloud division president

Dan Hoffman Assumes New Leadership Role with ShoreTel – Keith Nealon Becomes President and General Manager of the Cloud Division On paper, it has been a long time since I had a “new job.”  But actually, in growing M5 from zero to $70 million, I’ve had a new job every year. I’ve had to change […]

ShoreTel Sky – Hurricane Sandy Related Service Updates

By: Dan Hoffman, ShoreTel cloud division president

As a result of massive flooding and power loss caused by hurricane Sandy, ShoreTel Sky began to lose some services in two of our data centers at about 10:45 pm on October 29. Multiple carriers and our data center providers are reporting issues. We will update this page as information becomes available and continue to […]

Information About Yesterday’s Service Issues

By: Dan Hoffman, ShoreTel cloud division president

We regret any inconveniences our customers and partners may have suffered as a result of the technical difficulties we encountered yesterday. Our focus now is on understanding what happened and how it can be avoided in the future. Transparency is very important to us and we intend to share the reason(s) for the problem and […]

ShoreTel’s Cloud Division Among Crain’s New York Business Fast 50

By: Dan Hoffman, ShoreTel cloud division president

ShoreTel’s Cloud Division, formerly known as M5 Networks, has earned the No. 20 spot on Crain’s New York Business Fast 50 list. We are very excited to have been included among this impressive list of companies. The increasing demand for cloud-based phone systems and unified communications features that are easy to use and fully managed has […]

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