Author : Dieter Rencken

Securing Your UC System

By: Dieter Rencken, Senior Product Manager

We live in a very different world than say just 10 years ago. Our business systems including our phone/UC systems are more open and standards based and more interconnected than ever before. This provides tremendous benefits but also requires us to be aware of the associated security risks. Securing a UC system should not be […]

Are You A Phone Power User?

By: Dieter Rencken, Senior Product Manager

Do you dread having to transfer a call or conference in another person when on your desk phone? We’ve all been there: Press the Conference or Transfer button and pray the original call doesn’t get dropped. And then, after a few stressful seconds, breathe a sigh of relief when everybody can speak to each other […]

Virtualization – Does All Custom Hardware Eventually Become Obsolete?

By: Dieter Rencken, Senior Product Manager

Virtual servers have become the rule rather than the exception in most IT organizations. So when applications that do not support virtualization need to be deployed, they may stand out as being behind the times, which may also be perceived as a negative. Today’s unified communication systems have their roots in proprietary PBX designs where […]

Business Continuity in an IPV6 world

By: Dieter Rencken, Senior Product Manager

World IPv6 Day is today and it will showcase those companies that have enabled their “edge” for IPv6. As IPV6 continues its rollout throughout the world, most businesses are considering what it takes or are already implementing solutions to maintain connectivity with their customers that will connect to their Web services and/or UC applications overIPV6 […]

Understanding ShoreTel’s Failover Options

By: Dieter Rencken, Senior Product Manager

ShoreTel’s Unified Communication solution provides powerful and cost effective options to maximize the availability of dial tone for users. IP Phones (also known as VoIP phones) are controlled by modular voice switch appliances that are inherently super reliable. This reliability can be augmented by provisioning two methods of backup voice switches:

SIP Trunking at IT Expo

By: Dieter Rencken, Senior Product Manager

I recently had the opportunity to attend IT Expo in Miami Beach, Fl. This three-day seminar set out to provide in-depth information on UC apps – including SIP trunking, realtime video, Fax-over-IP, mobility and more. My participation in panel discussions hosted by Ingate confirmed my belief that a focused security policy around UC is very […]

ShoreTel Customers Successfully Leverage Virtualization

By: Dieter Rencken, Senior Product Manager

Server virtualization is a fast growing trend and ShoreTel customers are taking full advantage. Providers such as VMware believe that there are now more applications deployed on virtual servers than on physical servers. And with good reason. By deploying ShoreTel in a virtualized environment, companies are able to reduce their total cost of ownership by […]

Disaster Recovery Options for ShoreTel Systems

By: Dieter Rencken, Senior Product Manager

Among other concerns, recent events in Japan have prompted many to re-evaluate the impact of a possible outage to their enterprise communication systems. Certainly the scale of disaster and loss that we have seen in the past week challenges fully the old adage, “Hope for the best, but prepare for the worst.”

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