ShoreTel’s Unified Communication solution provides powerful and cost effective options to maximize the availability of dial tone for users. IP Phones (also known as VoIP phones) are controlled by modular voice switch appliances that are inherently super reliable. This reliability can be augmented by provisioning two methods of backup voice switches:

I recently had the opportunity to attend IT Expo in Miami Beach, Fl. This three-day seminar set out to provide in-depth information on UC apps – including SIP trunking, realtime video, Fax-over-IP, mobility and more. My participation in panel discussions hosted by Ingate confirmed my belief that a focused security policy around UC is very [...]

Server virtualization is a fast growing trend and ShoreTel customers are taking full advantage. Providers such as VMware believe that there are now more applications deployed on virtual servers than on physical servers. And with good reason. By deploying ShoreTel in a virtualized environment, companies are able to reduce their total cost of ownership by [...]

For those who no longer want to put up with Exchange for email, ShoreTel is pleased to share that voicemail synchronization with Gmail for Business is now included within ShoreTel release 11.2.

Among other concerns, recent events in Japan have prompted many to re-evaluate the impact of a possible outage to their enterprise communication systems. Certainly the scale of disaster and loss that we have seen in the past week challenges fully the old adage, “Hope for the best, but prepare for the worst.”

ShoreTel has a rich history in phone innovation, and we’re proud to continue that leadership with the arrival of our latest next generation desk phone.

Organizations of all sizes are turning to virtualization mainly because it reduces the number of physical servers required, thereby lowering hardware maintenance costs, saving space, speeding deployment and offering increased flexibility. However, many IT groups now are discovering that the quality of virtual machine deployment may be inconsistent and lead to sub-par performance, management difficulties [...]

Last week’s announcement that the ShoreTel Small Business Edition (SBE) now features expanded support for multiple sites is attracting huge interest from smaller organizations. For many of these busy companies, small doesn’t necessarily mean that they only have one office. Some may have a warehouse location across town or a small satellite office to support [...]

Passing the one million phone shipment milestone is not just a noteworthy business achievement for ShoreTel, but it’s also a testament to the quality and value of the product. When ShoreTel engineers set out to design an IP phone for the ShoreTel system, their mission was to create a telephone that users would love. They [...]

As IP networks continue to evolve, and advanced IP-based communications devices such as softphones and smartphones align more closely with today’s business needs, many IT experts are beginning to wonder what role, if any, the desktop IP phone will play moving forward. In his recent article, Whose Fault is The IP Phone? Eric Krapf candidly [...]