Author : Don Joos

ShoreTel Partners Passionate about Customer Experience!

By: Don Joos, Senior Vice President of Business Operations

I am excited to announce our Customer Experience results for the first  half of the partner year (October 2012 through March 2013). ShoreTel utilizes Net Promoter Score (NPS), a globally recognized loyalty metric, to measure the customer experience.  Currently, the Partner NPS is 64 and the ShoreTel NPS is 61.  Considering World Class NPS is […]

Committed to Satisfaction

By: Don Joos, Senior Vice President of Business Operations

ShoreTel has been extremely successful providing customers a great experience as we continue to receive accolades in the market place about how our customers are raving fans. Our goal for satisfied customers is not limited to our on-premise business but it also extends to our cloud business, ShoreTel Sky. Over the last couple of months, […]

ShoreTel Sky Integration

By: Don Joos, Senior Vice President of Business Operations

It’s been just about five months since ShoreTel completed the acquisition of M5 Networks and recently our new family took on a new name, with the announcement of ShoreTel Sky one week ago. We believe the sky’s the limit and as our industry continues to evolve, we are seeing customers beginning to migrate more activities […]

Net Promoter Score Update

By: Don Joos, Senior Vice President of Business Operations

I am very excited to provide an update on the progress we made during the first full year of our Customer Experience (CE) program. We launched our revised survey program last year leveraging Net Promoter Score (NPS) as our primary metric. During the last 12 months, we gained valuable feedback on how ShoreTel and our […]

ShoreTel and Partner Customer Experience is World Class!

By: Don Joos, Senior Vice President of Business Operations

We are pleased to recognize the following Partners who consistently deliver a World Class Customer Experience for the time period of July – December 2011. In July 2011, ShoreTel launched an improved Customer Experience program, utilizing Net Promoter Score (NPS) methodology. ShoreTel and several of our Partners have met or exceeded the World Class threshold. […]

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