Bring Your Own Experience (BYOE) is the latest trend impacting Unified Communications (UC) and speaks to the need for UC to be more user-centric. UC has evolved to the point where the focus is more around the needs of the end users than the network, and reflects the impact of powerful trends from the consumer […]
Recently I asked my colleague Emma McCormack to weigh in on what fantastic feature we could add to ShoreTel Mobility that would make her life easier. She came right back with a very reasonable and incisive request for Visual Voice Mail. Reasonable and incisive…aside from the fact that it’s already in the product. So while […]
Your company contact center is the first line of communication with your customers. Companies can no longer rely solely on voice interactions via a toll-free number. Those who excel in customer service realize they must keep pace with emerging technology trends while keeping costs in line. How does your contact center measure up?
Welcome to 2 Minutes 2 Mobility, where we highlight a cool feature or capability of ShoreTel Mobility and demo it for you in about 2 minutes. Our commitment is that each edition will be relevant, concise, and meaningful and that you will consider your viewing time well spent. This time we’re discussing a common configuration […]