Your company contact center is the first line of communication with your customers. Companies can no longer rely solely on voice interactions via a toll-free number. Those who excel in customer service realize they must keep pace with emerging technology trends while keeping costs in line. How does your contact center measure up?
Welcome to 2 Minutes 2 Mobility, where we highlight a cool feature or capability of ShoreTel Mobility and demo it for you in about 2 minutes. Our commitment is that each edition will be relevant, concise, and meaningful and that you will consider your viewing time well spent. This time we’re discussing a common configuration […]