Author : Jack McCarthy

ShoreTel’s Network Assessment Ensures a Successful Deployment

By: Jack McCarthy, Content Manager Google+ icon for profile link

IT managers have a lot on their plate in managing the many needs of their organizations, and sometimes, assessing the performance of their networks may not be on the top of their list. But when ShoreTel technicians prepare to implement a solution for customers, they make sure a network assessment is performed first. “We strongly […]

ShoreTel’s HP Partnership Delivers End-to-End UC Infrastructure

By: Jack McCarthy, Content Manager Google+ icon for profile link

With ShoreTel’s recent announcement that it has joined the HP AllianceOne Partner Program, businesses can expect major benefits when leveraging best-of-breed solutions from the companies. The partnership enables clients and partners to gain the benefits of two leading companies rather than be locked into a single-vendor system. ShoreTel’s White Paper, “Delivering End-to-End UC Infrastructure with […]

Debunking Myths About Switching Business Phone Systems

By: Jack McCarthy, Content Manager Google+ icon for profile link

Some IT managers may overlook the importance of their phone systems in their efforts to drive their businesses to success. In fact, phone systems are the lifeline to sales, customer service, and the innovation that moves companies forward. The ShoreTel White Paper, “Six Myths of Switching Business Phone Systems,” outlines common misperceptions that hold back enterprises […]

SMBs Showing Growing Interest in Unified Communications

By: Jack McCarthy, Content Manager Google+ icon for profile link

Small- and medium-sized businesses (SMBs) are expressing increasing interest in unified communications, according to IDC. But it’s up to UC vendors to show prospective SMB buyers how they can benefit from comprehensive UC solutions, the report added. “Many SMB business and IT priorities relate to communication and collaboration,” Justin Jaffe, research manager for Small/Medium-Sized Business […]

ShoreTel’s Infographic Outlines 10 Home Office Essentials

By: Jack McCarthy, Content Manager Google+ icon for profile link

Telecommuting has long been celebrated as a solution to work/life balance and less congested roads. Working from home is highly popular with IT managers, customer service representatives and salespeople, to name a few. Whether you work from home on Fridays or as a way of life, you need the right tools to stay connected with […]

ShoreTel Offers Education Application Bundles for Partners

By: Jack McCarthy, Content Manager Google+ icon for profile link

ShoreTel is providing partners with two application bundles for the education and the K-12 markets to deliver enhanced communications for improved efficiency, safety, teaching, and learning as well as allowing a school to be better prepared in an emergency situation. The bundles provide additional savings to K-12 customers and are priced at discounts compared to […]

Top Tips to Improve Call Center Performance

By: Jack McCarthy, Content Manager Google+ icon for profile link

Customers expect high levels of service when they contact a business, and the ability of an organization’s contact center to meet those expectations can determine successful interaction. Some top tips to improving contact center performance were offered in an article from U.K.-based Call Centre Helper, called “12 great tips to improve call centre performance.” Some […]

New ShoreTel White Paper Shows How to Make Your UC Deployment a Success

By: Jack McCarthy, Content Manager Google+ icon for profile link

As CIOs and other IT decision-makers consider moving their business to unified communications, there are numerous aspects that can markedly impact the level of success with their UC deployment. To help them move to UC, ShoreTel has released a new White Paper, “5 Things You Need to Know to Make Your UC Deployment a Success.” […]

ShoreTel’s New Webinar Outlines the Real Costs of IP Telephony and Unified Communications

By: Jack McCarthy, Content Manager Google+ icon for profile link

When considering the purchase of an IP telephony and unified communications solution, an assessment of the total cost of ownership (TCO) is critical to sound decision-making. To get a true picture of total cost of an IP telephony and UC deployment, ShoreTel has produced a free Webinar that brings together industry experts and presents a […]

ShoreTel Named Company of the Year for UC and Collaboration by Frost & Sullivan

By: Jack McCarthy, Content Manager Google+ icon for profile link

The research and consulting firm Frost & Sullivan has selected ShoreTel as Company of the Year for unified communications and collaboration, citing the company’s excellence in growth strategy, innovation of products and technology, and customer value. In selecting ShoreTel, Frost & Sullivan compared ShoreTel and competitors’ performances using both quantitative and qualitative metrics. “Frost & […]

< 1 – 10 of 98 >