As recently as last year, customers were investing large amounts of money in buying new Nortel systems. Now with Avaya taking the reins having bought Nortel out of bankruptcy, Nortel customers are faced with the dilemma of how to salvage some of their investment in their legacy Nortel PBXs without disrupting their communication systems and [...]

In my recent end-of-year post, I talked about the major transitions taking place in 2009, and how the world is changing dramatically for the legacy TDM players. Now let’s take a refreshing look at how the business communications landscape is likely going to look in 2015. Here’s my prediction: We’re going to see ShoreTel, Cisco [...]

Of all of my years in the industry, few have been as interesting as 2009 when it comes to major shifts in the unified communications (UC) landscape. The global recession drove much of the change this year, but that wasn’t the only contributing factor. There’s also a continuing industry-wide technology shift underway. Most are familiar [...]

This Sunday, September 13th, at 9am PT, I am participating in a KNBR interview with host, Gary Allen, where we will chat with San Francisco Giants CIO, Bill Schlough, about his cost-saving decision to implement ShoreTel at San Francisco’s AT&T Park. When ShoreTel announced that it was the chosen telecommunications equipment partner by the San [...]

After my ITEXPO West 2009 keynote earlier this week, I had a great conversation with Rick Martin of VON Magazine. Rick wrote a post before my speech in which he posed several questions about ShoreTel. He and I were able to discuss them in person, but I’ve addressed them in my own post since others [...]

As I gave my keynote address at the TMC ITEXPO on Tuesday, I couldn’t help noticing a sea of heads nodding in agreement throughout the presentation – with the exception of a few competitors who sat in, too. Several key points seemed to resonate with all participants, regardless of their IT role, the size of [...]

This year marks the 10th anniversary of ITEXPO and, from what I have seen, there are no signs of it slowing down. In an era when companies are cutting back on tradeshow expenditures, how is it that ITEXPO has managed to keep its attendance and exhibitor numbers intact? It is my belief that the ever-growing [...]

As thousands of communications professionals prepare to converge on the Los Angeles Conference Center for the TMC ITEXPO next week, the ShoreTel team is already set to demonstrate how ShoreTel’s brilliantly simple UC solutions can help organizations of all sizes reduce costs, gain a competitive edge and drive efficiency throughout the business. This year’s conference [...]

There has been a huge volume of correspondence about the potential acquisition of Nortel’s enterprise business by Avaya for $475M, and much speculation around why the deal is priced so low, how easily can the two distinct cultures be assimilated and if this isn’t just a case of two sinking ships lashing themselves together to [...]

The announcement of an important new teaming agreement between ShoreTel and IBM represents a major milestone in the evolution of unified communications (UC). Not only is the innovative and technology behind the two companies’ powerful business communications and collaboration tools raising the bar on performance and ease of use, but for the first time, it’s [...]