Author : Laurent Dinard

Keynoting at CCAS Regional Contact Centre Symposium 2014 Singapore

By: Laurent Dinard, Sr. Product Manager

Last week I was invited to present the welcome keynote at the 10th CCAS Regional Contact Centre Symposium 2014 Singapore. Singapore is the business hub of Asia and it’s the also the HQ for ShoreTel Asia. When I went through the Singapore airport, the security check, luggage claim, customs and getting a taxi took less […]

Update on ShoreTel’s Direction for Instant Messaging and Presence

By: Laurent Dinard, Sr. Product Manager

Hello ShoreTel Community, I wanted to provide an update on ShoreTel’s direction for Instant Messaging and Presence. We recognized years ago that IM would become strategic for most organizations. We acquired the core XMPP server technology to embed natively into our system. XMPP (compared to SIMPLE- SIP for IM) scales in a very economic fashion […]

ShoreTel and Softphones

By: Laurent Dinard, Sr. Product Manager

Softphone applications are extensions of IP desktop phones on the enterprise networks. Their popularity is increasing alongside user trends of BYOD and enterprise everywhere access. Out of all vendors, ShoreTel is the best positioned to bank on these softphone trends as the company has been focused on building and promoting desktop UC clients since the […]

ShoreTel Joins Unified Communications Interoperability Forum (UCIF)

By: Laurent Dinard, Sr. Product Manager

I am excited to announce ShoreTel is now a member of the Unified Communications Interoperability Forum (UCIF), a non-profit alliance of worldwide technology leaders working together to fully realize the potential of unified communications. UCIF is dedicated to enabling standards-based, cross-vendor interoperability of UC hardware and software across enterprises, service providers and consumer clouds and […]

Confessions of a UC Product Manager

By: Laurent Dinard, Sr. Product Manager

The product is there. Partners, its fate is in your hands I joined ShoreTel four years ago as Collaboration Product Manager, with the mission to transform the ShoreTel IP Telephony System into a “Unified Communications” system. I am pleased to report that I fulfilled my mission. ShoreTel 12 was launched five months ago.

ShoreTel Customer Wins Excellence Awards for ShoreTel Contact Center Solution

By: Laurent Dinard, Sr. Product Manager

For the past couple of weeks we’ve demonstrated some of the tips and tricks you can use to make the most of your ShoreTel Contact Center experience. And when it comes to company success nothing tastes as sweet as when your customers are recognized for using your solution. One of our customers, Firstmark Credit Union, […]

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