Last week I was invited to present the welcome keynote at the 10th CCAS Regional Contact Centre Symposium 2014 Singapore. Singapore is the business hub of Asia and it’s the also the HQ for ShoreTel Asia. When I went through the Singapore airport, the security check, luggage claim, customs and getting a taxi took less […]
Polycom announced a new brand identity last week. My first impression of the new Polycom logo was mixed. It did not exult the “solid” image of the legacy logo. Some argue that you must always trust the first impression. In this case, this is untrue.
Hello ShoreTel Community, I wanted to provide an update on ShoreTel’s direction for Instant Messaging and Presence. We recognized years ago that IM would become strategic for most organizations. We acquired the core XMPP server technology to embed natively into our system. XMPP (compared to SIMPLE- SIP for IM) scales in a very economic fashion […]
Softphone applications are extensions of IP desktop phones on the enterprise networks. Their popularity is increasing alongside user trends of BYOD and enterprise everywhere access. Out of all vendors, ShoreTel is the best positioned to bank on these softphone trends as the company has been focused on building and promoting desktop UC clients since the […]
I am excited to announce ShoreTel is now a member of the Unified Communications Interoperability Forum (UCIF), a non-profit alliance of worldwide technology leaders working together to fully realize the potential of unified communications. UCIF is dedicated to enabling standards-based, cross-vendor interoperability of UC hardware and software across enterprises, service providers and consumer clouds and […]
The product is there. Partners, its fate is in your hands I joined ShoreTel four years ago as Collaboration Product Manager, with the mission to transform the ShoreTel IP Telephony System into a “Unified Communications” system. I am pleased to report that I fulfilled my mission. ShoreTel 12 was launched five months ago.
For the past couple of weeks we’ve demonstrated some of the tips and tricks you can use to make the most of your ShoreTel Contact Center experience. And when it comes to company success nothing tastes as sweet as when your customers are recognized for using your solution. One of our customers, Firstmark Credit Union, […]
Today we announced the introduction of ShoreTel Enterprise Contact Center 7, enabling companies to dramatically enhance customer loyalty via their customer service organization. This release now puts a high-availability contact center within reach of every customer, big or small.
Twice the capacity. Enhanced collaboration tool. Mass adoption across the enterprise. It’s ShoreTel 12. Unified Communications just got simplified for companies of all sizes.