Author : Maura Higgins

Wholes Greater Than The Sums Of Their Parts

By: Maura Higgins, Director, Professional Services

The beauty and power of architecturally open systems is in the way they allow technologies to be combined, resulting in wholes much greater than the sums of their parts. The ShoreTel Voice Forms IVR Application, a solution built via ShoreTel’s open software interfaces, allows callers to complete audio “forms” simply by speaking their answers one […]

Integrated Applications “a la carte” – An economical way to selectively enhance ShoreTel Workgroups

By: Maura Higgins, Director, Professional Services

Many ShoreTel customers operate informal call centers based on ShoreTel Workgroups. Workgroups are very easy to manage and often completely satisfy all communications and management needs in such environments. At the other end of the spectrum are businesses with sophisticated functional requirements including skills-based routing, advanced reporting and advanced supervisor tools for which the ShoreTel […]

(Customer) Relationship Advice – A CRM Integration Primer

By: Maura Higgins, Director, Professional Services

Good communications are key to good relationships. This holds true for personal and business relationships alike. Moreover, among most enterprises, their most important assets are customers.  And because the quality of the ongoing relationships among a company’s employees and its customers is paramount, it is not an accident that software systems aimed at helping companies […]

Integrated Applications for Education

By: Maura Higgins, Director, Professional Services

IT Managers responsible for choosing technologies that ensure the smooth operation of their schools are in luck. ShoreTel’s distributed UC platform provides a unique foundation for hosting enhanced solutions that specifically improve the efficiency and productivity of operations in K-12 Schools and Colleges and Universities alike. 

The ShoreTel UC Platform is Just the Beginning…

By: Maura Higgins, Director, Professional Services

ShoreTel’s solution is fundamentally different and better suited to the realities of business than others on the market. With a brilliant simplicity that removes the high cost and complexity typical of legacy or bolted-together systems, our UC platform is just the beginning. Organizations of all sizes can get the most out of first-rate integrated voice, […]

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