Author : Matt Neimeier

ShoreTel Contact Center Group Limitation – DNIS Reporting and Routing

By: Matt Neimeier, Contact Center Product Sales Specialist

Often times I get asked what the maximum number of groups are supported per agent within ShoreTel Contact Center. “The Customer has 300 products, and they want reporting for each product, so we need 300 groups…right?”  Sometimes the prospect only has 30 agents, and the agents do only two tasks, sales and support. Wow! Configuring […]

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