Author : Norm Jones

ShoreTel Enterprise Contact Center 7

By: Norm Jones, Technical Marketing Engineer

We launched ShoreTel Enterprise Contact Center 7 this past May. Our CMO, Kevin Gavin, said of it, “In this era of social media where news spreads fast, enterprises strive to enhance their company’s brand perception through stellar customer service. The call center, with personal agent queues, is one of the first points of contact where […]

ShoreTel Executive Briefing Center

By: Norm Jones, Technical Marketing Engineer

Back in 2000, I started my career at as tech support, project management and installation. (I also answered the shipping/receiving door when not on support calls.) Before that I spent 10 years installing legacy phone systems, certified on Avaya, NorTel and Mitel systems. So I’m pretty comfortable around all systems.

Seven Deadly Deployment Sins

By: Norm Jones, Technical Marketing Engineer

(The Most Common Mistakes of IP Telephony Deployment…and How to Short-Circuit Them) All kinds of issues can potentially crop up as organizations make the switch to a new Unified Communications/IP phone system. Here’s how you can avoid the seven most common deployment gaffes. After years in the field implementing hundreds of IP telephony systems, I’ve […]

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