Author : Natalia Kagramanova

Virtualized IP Phone Systems Help Companies Improve TCO

By: Natalia Kagramanova, Senior Product Manager

Unified communications (UC) extends employees’ ability to collaborate beyond the traditional extension-to-extension dialing: employees can now communicate using instant messaging, exchange information in live audio and web conferences, meet using video sessions, make and receive phone calls from any device, etc. While enabling new methods of collaboration among employees, UC can be a challenge to […]

Virtualization is here: ShoreTel delivers customizable virtualization

By: Natalia Kagramanova, Senior Product Manager

ShoreTel has officially launched ShoreTel 14.2 which allows companies of all sizes to deploy a ShoreTel communications system in a virtual environment. ShoreTel 14.2 delivers greater flexibility for customers, with the ability to mix and match hardware-based and virtual appliances in a single network, all managed using a single web-based management interface. With ShoreTel 14.2, […]

ShoreTel 14 Diagnostics and Monitoring

By: Natalia Kagramanova, Senior Product Manager

ShoreTel Diagnostics and Monitoring is a web-based tool that provides detailed information about performance and health of your ShoreTel system. The clean interface of diagnostics and monitoring within ShoreTel 14 provides clear visibility and proactive monitoring of the quality of calls, bandwidth utilization, performance of system components, and other parameters of the system, with relevant […]

ShoreTel Small Business Edition 100 Gives Companies a Competitive Edge

By: Natalia Kagramanova, Senior Product Manager

The influence of small businesses in economic life is hard to underestimate. Although small businesses by themselves seldom make headlines, together, they make up: 99.7 percent of U.S. employer firms, 64 percent of net new private-sector jobs, 49.2 percent of private-sector employment, 42.9 percent of private-sector payroll, 46 percent of private-sector output, 43 percent of […]

Why ShoreTel is the Right Size UC for SMBs

By: Natalia Kagramanova, Senior Product Manager

Small businesses don’t think small. Yet, many small and medium businesses (SMBs) have looked at unified communications (UC) – and decided that UC is a grand concept that’s too big to fit their needs and budget. But times have changed, and more solutions are being tailored to be the right fit for SMBs.

Premise-based or Hosted IP PBX?

By: Natalia Kagramanova, Senior Product Manager

Hosted VoIP solutions are becoming more popular among many businesses. The following four benefits are listed among the top benefits that make hosted VoIP increasingly more popular: No requirement for high upfront investments Flexibility to add, change or delete users No need for maintenance contract or dedicated IT staff Ability to have remote extensions

Boost Productivity with ShoreTel Unified Communications

By: Natalia Kagramanova, Senior Product Manager

Once largely restricted to large enterprises, Unified Communications has evolved to provide powerful and affordable business communication capabilities to small businesses. Typically, when people use the term Unified Communications, they are referring a set of six specific capabilities.

Is Unified Communications Right for My Small Business?

By: Natalia Kagramanova, Senior Product Manager

Large enterprises have a solid understanding of the value of technology and the ability to dedicate resources for staff, implementation and support of IT infrastructure changes. In contrast, SMBs are often constrained in both staff and funds – acquiring technology on an ad-hoc basis to address an immediate need.

BCM No More

By: Natalia Kagramanova, Senior Product Manager

It is official: The End of Life has been announced for Nortel’s Business Communication Manager (BCM). Over its lifespan of more than 20 years, BCM has become one of the most popular and reliable systems in the SMB market. Both end-users and resellers enjoyed the product for its feature richness and reliability. But sometimes good […]

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