Author : Stella Chen

Automatically Synchronize the ShoreTel System Directory with Microsoft AD Information

By: Stella Chen, Technical Specialist-Applications & Business Process Integration

ShoreTel Professional Services is pleased to announce the ShoreTel Active Directory (AD) Import Application, which automatically synchronizes the ShoreTel System Directory with Microsoft AD information and supports mixed PBX environments as well as migration of users from legacy systems. This application imports ShoreTel system directory records so that a complete corporate directory is presented within […]

New Real-time Performance Reports Available with ShoreTel Contact Center Agent Dashboard

By: Stella Chen, Technical Specialist-Applications & Business Process Integration

ShoreTel Professional Services is pleased to announce Contact Center Agent Dashboard Application Version 3.3, which features new reports and other improvements that empower agents to more effectively serve customers. The new Daily Group Report shows real-time cumulative group metrics including Calls Answered, Agents Active, Calls in Queue and Answer Rate. The new Department Performance Report […]

ShoreTel Call Recorder Player Version 2.1.6 Supports All Browsers on Windows and Mac

By: Stella Chen, Technical Specialist-Applications & Business Process Integration

Building on the success of our Call Recorder Version 2.1.5 and its bonus capability of call recording playback in Salesforce.com, ShoreTel Professional Services is pleased to announce that the enhanced ShoreTel Call Recorder Player Version 2.1.6 now supports Internet Explorer, FireFox, Chrome and Safari browsers on Windows and Mac platforms via the embedded QuickTime player. […]

ShoreTel Salesforce.com Integration for Mac

By: Stella Chen, Technical Specialist-Applications & Business Process Integration

ShoreTel Professional Services is pleased to announce the new ShoreTel Salesforce.com Integration for Mac Application. This brings sales force automation (SFA), including call-triggered screen pops and click-to-dial features to the Apple Mac platform. It also includes the new ShoreTel Call Reporting Service, which integrates ShoreTel Call Detail Records (CDR) into the Salesforce.com database. The integration […]

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