The recording profiles are where you can configure the core functionality of the ShoreTel Call Recorder. At the simplest level, a customer can create a profile to record all calls for all users and store all recordings in one location with a simple name generated. However, more complex scenarios can also be achieved – such [...]
Most of these settings are self-explanatory. The key settings near the top are critical for the server to be able to record ANY calls.
Because the Call Recorder Server runs as a Windows service, it doesn’t have a user interface; admins typically control it through the Windows Services application. Specifically, they can configure it’s run state, startup mode (whether it runs automatically when Windows starts or not) and login account details from the services application.
The ShoreTel Call Recorder application is a server-based application developed by ShoreTel Professional Services. Call Recorder runs as a Windows service 24/7 on one or more of the customer’s ShoreTel servers. It monitors the customer’s phones for external calls and when calls connect – based on the call’s details combined with the application’s configuration – [...]
In a previous post, I highlighted how ShoreTel’s solution is fundamentally different from other solutions on the market today. It was built from scratch resulting in ease of deployment, management, scalability and use – all of which drives to the lowest TCO in the industry. These are all product differentiators but the other fundamental difference [...]
That is our wish for the enterprise…that everyone will get ShoreTel eventually. Why? Well, there is the selfish reason of course (market share and stock price) but the other reason is we want companies to have a communications solution that will work for them, not the other way around.
ShoreTel has the lowest total cost of ownership, and our current promotions may make our competitors green with envy. Effective immediately, all new customers that trade in Avaya or Cisco products and leverage our ShoreTel Financial Solutions program will receive $125 per phone toward their ShoreTel system. But what if you don’t have Avaya or [...]
School’s out for summer. And for one Wisconsin School District, this meant graduating from the complexity of Cisco to the Brilliant Simplicity of a ShoreTel system. Kaukauna Area School District provides education for close to 4,200 students across four elementary schools, one middle school and one high school. Supporting the school district’s communications requirements were [...]
For those who no longer want to put up with Exchange for email, ShoreTel is pleased to share that voicemail synchronization with Gmail for Business is now included within ShoreTel release 11.2.
The world of business communications and collaboration is changing at lightning speed. And almost every organization can benefit from Integrated Collaboration. These new tools are changing how work gets done and how customers or clients are served. The results are significant savings and efficiencies, as well as the potential for increased business growth.