Wednesday night, October 30, represented a massive milestone for ShoreTel in Asia, with our company winning a Rising Star award in the 2013 NetworkWorld Asia Readers’ Choice Product Excellence Awards. The awards were presented in a gala ceremony in Singapore, and it was great that ShoreTel had a good representation at the event with Bruce […]
I’ve been at the 2013 GigaOM Mobilize conference these past two days with Ricky Wong, our senior product manager for mobility. Sounds appropriate, right? I’ve always been a fan of GigaOM conferences for their ability to attract smart thought leaders and “doers” who are able to add insight to the constantly evolving technological landscape. This year […]
Home to the maple leaf and millions of hockey fans, Canada also has a growing base of ShoreTel customers who are selecting our UC solutions over big name competitors. To support this growth, ShoreTel recently opened a new head office, executive briefing center and training center in Toronto. Our happy Canadian customers say it best:
Successfully managing a business means effectively communicating without barriers or borders. Organizations want reliable and flexible tools to cost-efficiently communicate, collaborate and conference, from anywhere at any time, on any network, using any device. ShoreTel and HP have joined together to deliver best-of-breed Unified Communications and Networking solutions that enable organizations to quickly take advantage […]
A 30 gbps wireless connection sound good? That would certainly allow for the application of the “throw bandwidth at it to solve all performance problems” principle to wireless (WLAN) networks, which is so effectively used on the wired Ethernet front. Real-time applications over 802.11 Wireless LANs (WLANs) such as voice (“VoFi”) – used in business […]
The recording profiles are where you can configure the core functionality of the ShoreTel Call Recorder. At the simplest level, a customer can create a profile to record all calls for all users and store all recordings in one location with a simple name generated. However, more complex scenarios can also be achieved – such […]
Most of these settings are self-explanatory. The key settings near the top are critical for the server to be able to record ANY calls.
Because the Call Recorder Server runs as a Windows service, it doesn’t have a user interface; admins typically control it through the Windows Services application. Specifically, they can configure it’s run state, startup mode (whether it runs automatically when Windows starts or not) and login account details from the services application.
The ShoreTel Call Recorder application is a server-based application developed by ShoreTel Professional Services. Call Recorder runs as a Windows service 24/7 on one or more of the customer’s ShoreTel servers. It monitors the customer’s phones for external calls and when calls connect – based on the call’s details combined with the application’s configuration – […]
In a previous post, I highlighted how ShoreTel’s solution is fundamentally different from other solutions on the market today. It was built from scratch resulting in ease of deployment, management, scalability and use – all of which drives to the lowest TCO in the industry. These are all product differentiators but the other fundamental difference […]