Just in time for the holiday season, partners can increase account coverage and uncover additional revenue opportunities when combining ShoreTel UC&C with HP Networking PoE solutions. Lead with ShoreTel UC&C solutions when focusing on your customers and ensure solution reliability by including HP Networking power over Ethernet (PoE) switch solutions.
ShoreTel recently named 14 partners to the Circle of Excellence for the 2013 partner year, covering the October 2012 through September 2013 time period. The Circle of Excellence Award is presented to ShoreTel’s top global reseller partners, and each year less than one-half of one percent of all partners earn this distinction. This year for […]
ShoreTel recently recognized 98 partners for outstanding achievement in customer satisfaction and loyalty for the period April 1 to September 30, 2013. ShoreTel measures customer loyalty using the globally recognized Net Promoter score (NPS®) model to drive improvements in customer service, ensure profitable growth and recognize top performing partners. NPS asks the customer not just […]
HP Networking is known for trend-setting. In the 80’s, the group produced the first stackable hub – Ethertwist. In 1993, it issued the first lifetime warranty with next-day replacement for the life of the product. And now, HP Networking is the first to offer Lifetime Warranty 2.0, with up to 3 years of 24×7 phone […]
Unified communications offers so many benefits to contact centers that deciding to deploy UC should be a “no brainer.” So says Stephen Leaden, founder and president of Leaden Associates. “Having instant messaging and chat functions to communicate with the supervisor, shortening the length of outbound call dialing, increasing the speed of answers – everything improves,” […]
After months of discovery, presentations, demos and decision-making, a client has selected a unified communication solution and implementation team. Throughout the process, the client’s telecommunications consultant has run point, ensuring that requirements, logistics, assessments and information flowed smoothly across teams, departments, channel partners and geographies. It’s time for that engagement to pay off. “The value […]
How do consultants determine the winning bid among their UC vendor choices? We asked four telecommunications industry experts how they measure the competition. Byron Battles, principal of the The Battles Group, LLC, says his assessment list includes four components: technology, vendor reputation, proposed implementation team and financials.
The discovery’s complete. RFPs have been issued, and answered, and the responses vetted. The consultant has made his or her recommendations, and along with the client, has narrowed the field of vendors that might be awarded a contract to solve the client’s business communications needs. The next step: solution demonstrations.The demo is often the “make […]
What’s the best way to respond to a request for proposal (RFP)? It’s common for consultants to invite multiple channel partners to bid on a unified communications solution deployment. What are ways the CPs can improve their chance of success? Typically, the final decisions will be made by a buying committee made up of the […]
The ramifications of replacing a business phone system can’t be underestimated. Enterprise telephony systems are no longer “plain old telephone service.” Today’s unified communications solutions present a vast array of features, configurations and requirements. So how can a business be confident that its specific needs will be met by a particular product suite? A typical […]