Category : Cloud Division

Unified Communications as a Service: Market Trends and Business Benefits

By: Arvind Rangarajan, Product Marketing Manager

We’re experiencing a workplace transformation! The very nature of work as we once knew it has fundamentally changed. Work is no longer a location, it is an activity. Work is not a place you go, it’s a thing you do. There is increasingly a very dynamic rhythm to the nature of work, which involves teams […]

Hybrid Cloud Solution Delivers Applications to ShoreTel Users

By: Richard LeGrand, Senior Product Manager

ShoreTel Connect enables ShoreTel on-premises customers to provide applications from the cloud for individual employees on an “as-needed” basis. ShoreTel Connect is a hybrid cloud communication solution that leverages the best of on-site as well as cloud delivery platforms. ShoreTel’s hybrid cloud collaboration solution is for on-premises customers who want to maintain local control and […]

It’s all about productivity with ShoreTel Sky Dialers

By: Arvind Rangarajan, Product Marketing Manager

Business VoIP phone systems today are much more than just voice and can help increase employee productivity through application integration that can help make connections with people faster. For some companies these could translate into bottom-line savings. Simple “click-to-dial” applications will eliminate incorrectly dialed numbers and save seconds every time a user is placing the […]

The Importance of Integration

By: Ali Rizvi, Senior Product Manager

UC is not “unified” unless your services are unified with your business systems. Enterprises today are looking to seamlessly blend applications they already live in with UC tools and capabilities. Integration of business processes is a game-changer for today’s enterprises and a necessity to succeed. Customers expect the best solutions to play well with others – […]

Apple, the Cloud and Security

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

You may have heard the news that lit up the Internet over the holiday weekend – as only celebrity scandals can. Hackers stole photos of numerous Hollywood starlets in various states of undress by breaking into iCloud accounts. Immediately people were abuzz with the critical question, “Just how safe is the cloud?” But the cloud […]

ShoreTel Awarded 2014 Communications Solutions Product of the Year Award

By: Katie Maller, Communications Manager Google+ icon for profile link

We’re pleased to announce that TMC, a global, integrated media company, has awarded us a 2014 Communications Solutions Product of the Year Award for the ShoreTel 400 series IP phones for ShoreTel Sky.  The ShoreTel 400 series IP phones for ShoreTel Sky® expand ShoreTel’s UCaaS solutions portfolio. ShoreTel is a leader in the field with […]

Enterprise Empowerment through ShoreTel Sky for Salesforce

By: Arvind Rangarajan, Product Marketing Manager

Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness […]

GigaOm Structure conference focuses on cloud and security

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Yesterday and today ShoreTel has been hanging out at the GigaOm Structure Conference in San Francisco. This is GigaOm’s largest conference to date and billed as conversations around the annual state of the cloud. (Its popularity was proven by the standing room only situation in the main presentation hall, despite the Spain vs. Chile World […]

Enabling ubiquitous communications from the cloud through ShoreTel Sky

By: Arvind Rangarajan, Product Marketing Manager

The communication needs of people and businesses have evolved over time. The underlying technology that is used to fulfill the needs of enterprises has also changed significantly from plain old telephone (POTS) copper lines to ISDN circuits to DSL Lines and T1s. On one hand, business VoIP users have increased the different modes of communication […]

Which deployment model is right for you? A look at virtualized, hosted and cloud

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Companies are increasingly considering centralized deployment of their SIP-trunking and UC resources into a private cloud or data center to maximize their return on investment in computing and virtual infrastructure resources. Many legacy systems were built with the premise that dedicated servers would always host and run software and associated workloads. But just because communication […]

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