Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness […]
Yesterday and today ShoreTel has been hanging out at the GigaOm Structure Conference in San Francisco. This is GigaOm’s largest conference to date and billed as conversations around the annual state of the cloud. (Its popularity was proven by the standing room only situation in the main presentation hall, despite the Spain vs. Chile World […]
The communication needs of people and businesses have evolved over time. The underlying technology that is used to fulfill the needs of enterprises has also changed significantly from plain old telephone (POTS) copper lines to ISDN circuits to DSL Lines and T1s. On one hand, business VoIP users have increased the different modes of communication […]
Companies are increasingly considering centralized deployment of their SIP-trunking and UC resources into a private cloud or data center to maximize their return on investment in computing and virtual infrastructure resources. Many legacy systems were built with the premise that dedicated servers would always host and run software and associated workloads. But just because communication […]
Day 1: ShoreTel is a Platinum sponsor of the UC Summit Conference this week in beautiful La Jolla, Calif. On Sunday, April 27th, Mark Roberts, our CMO, delivered the opening keynote address to a nearly full house of about 100 people. His educational presentation entitled “To Cloud or Not to Cloud” was very well received by […]
Business owners always have a million things to worry about to get their business going. From buying a IP phone system, getting office space, implementing applications like salesforce.com, and determining the budget for everything…the list seems endless. And not everyone has the staff to manage all of the applications.
Once upon a time all enterprises used circuit-switched telephone networks with local operators manually switching cables to connect to inter-office numbers. As technology continued its march forward, businesses established the standard of deploying telephony systems via software installed on hardware appliances within company closets. The information superhighway heyday brought forth the ability to connect across […]
Technology evolves at a breakneck pace, but the greatest business successes come when technology molds to meet individual business needs. Alas, no matter where we’re located hackers find a way to keep pace with technological developments. The only truly secure system is one that no one can access, one that is totally private, which certainly […]
Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.
Cloud is not a new concept; in fact, it has long been in existence. The difference is technology is now changing the implementation methods of how we communicate and conduct business. We are shifting to a world where specific hardware is no longer as relevant as the user experience. The latter of which includes some […]