Category : Customer Experiences

Boston Ballet Keeps Productions Running Gracefully with ShoreTel

By: Lionel Tran, Product Marketing Manager, Global Customer Reference Programs

Nothing says class and sophistication like the ballet, which would naturally mean that the communication solution used by a ballet company should be equally classy and sophisticated. We’d like to think that’s the case, as the Boston Ballet has chosen ShoreTel to replace its outdated phone systems, which not only improved the efficiency of its […]

Fan of the Month Chat – Oral Roberts University

By: Lionel Tran, Product Marketing Manager, Global Customer Reference Programs

With Spring break upon us in the U.S., we’d like to congratulate our ShoreTel Fan-of-the-Month for March 2015, Michael Mathews, CIO at Oral Roberts University based in Tulsa, Oklahoma. Thanks to our partner Peak Up Time, Oral Roberts University is one of our most valued customers who has been using ShoreTel VoIP solutions for many […]

Key tools to improve the performance of sales and customer service teams

By: Kathleen Kelly, President and CEO of dvsAnalytics, Inc.

In preparation for the upcoming ShoreTel One Champion Partner Conference, we’re highlighting some of our partners who will be in attendance. These and other partners will reveal how they work together with ShoreTel to help deliver powerful, efficient and cost-effective UC solutions.  Since every customer interaction directly impacts the future revenue and growth of an […]

Mobility is Making a Difference to UK Law Firms

By: Martyn Wells, IT Director, Wright Hassall Solicitors

With the world’s biggest mobile event, Mobile World Congress, taking place in Barcelona this week, my news feeds have bombarded me with mobile stories. While the show was once very carrier and telco-focused, it has now grown to look at mobility in a much wider sense, with many business software companies exhibiting at the event. […]

Fan of the Month Chat – VOIT

By: Lionel Tran, Product Marketing Manager, Global Customer Reference Programs

We’re pleased to introduce and congratulate our ShoreTel Fan of the Month for February 2015, Jim Sillasen, IT Director at VOIT Real Estate Services and a ShoreTel advocate for nearly 10 years. About Voit Real Estate Services Founded in 1971, Voit Real Estate Services is a full-service real estate company providing commercial real estate services […]

Dr. Martens Kicks off Virtualized UC and Mobility for Growth in Multi-Channel Retail

By: Nic Harris, European Network Manager at Dr. Martens

For more than 100 years Dr. Martens boots, shoes and accessories have been worn by rock stars, workmen, actors, punkers, teenagers and many other people of all ages and stripes. While our company has thrived, in 2014 we set a goal of doubling the size of the Dr. Marten retail brand by 2018. In order […]

Learn How The Buffalo Bills Score On and Off the Field

By: Katie Maller, Communications Manager Google+ icon for profile link

Today we’re excited to share the news that the NFL team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The Bills are the second NFL team to use ShoreTel technology to win on and off the playing field, joining an impressive roster of sports customers […]

Is ShoreTel the Giants’ Secret Weapon?

By: Mike Healy, Sr. Vice President and Chief Financial Officer

While the team is playing, ShoreTel covers all the bases off the field. The hallmark of the San Francisco Giants team is communications between their players, coaches, front office staff, and fans, and ShoreTel has helped the Giants unify their communications since 2009 when they became a customer. Ever since, there have been many memorable […]

How ShoreTel enables a data-centric approach to communications at Williams

By: Andrew Gray, Marketing Director, EMEA

We live in the age of Big Data. In business, at home, in the high street and even in sport, data collection and analysis impacts decision-making at every level. The granularity and volume of the data around us enables prediction of future events – not just a recap of the past. Based on probabilities, these […]

ShoreTel Puts Customer Experience at the Heart of Williams F1 Conference Centre

By: Andrew Gray, Marketing Director, EMEA

The Williams Conference Centre is billed not as a unique event venue that never fails to impress, but rather a complete experience that aims to provide a truly memorable day for all visitors. Whether attending a business meeting or purely for pleasure, visitors have the opportunity to see the Williams Grand Prix Collection, the largest […]

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