Category : Customer Experiences

Learn How The Buffalo Bills Score On and Off the Field

By: Katie Maller, Communications Manager Google+ icon for profile link

Today we’re excited to share the news that the NFL team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The Bills are the second NFL team to use ShoreTel technology to win on and off the playing field, joining an impressive roster of sports customers […]

Is ShoreTel the Giants’ Secret Weapon?

By: Mike Healy, Sr. Vice President and Chief Financial Officer

While the team is playing, ShoreTel covers all the bases off the field. The hallmark of the San Francisco Giants team is communications between their players, coaches, front office staff, and fans, and ShoreTel has helped the Giants unify their communications since 2009 when they became a customer. Ever since, there have been many memorable […]

How ShoreTel enables a data-centric approach to communications at Williams

By: Andrew Gray, Marketing Director, EMEA

We live in the age of Big Data. In business, at home, in the high street and even in sport, data collection and analysis impacts decision-making at every level. The granularity and volume of the data around us enables prediction of future events – not just a recap of the past. Based on probabilities, these […]

ShoreTel Puts Customer Experience at the Heart of Williams F1 Conference Centre

By: Andrew Gray, Marketing Director, EMEA

The Williams Conference Centre is billed not as a unique event venue that never fails to impress, but rather a complete experience that aims to provide a truly memorable day for all visitors. Whether attending a business meeting or purely for pleasure, visitors have the opportunity to see the Williams Grand Prix Collection, the largest […]

Giants Media Day: Knocking It Out of the Park

By: Mark Roberts, Chief Marketing Officer

As a Brit now living in the San Francisco Bay Area, I have come to love the spectacle of baseball – the big stadium, singing of the national anthem, colorful uniforms, crowd reactions and sheer athleticism. Last night, as the San Francisco Giants took on the Washington Nationals at AT&T Stadium, the sport shined in […]

Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

By: Jamie Romanin, Managing Director, Australia and New Zealand

The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. […]

Big Brothers Big Sisters of Lone Star Realizes Unmatched Value Using ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

We always enjoy relaying stories about our customers, especially when the customer is a non-profit dedicated to helping children. Big Brothers Big Sisters is the largest mentoring organization in the United States. Its volunteers provide more than 10,000 children with support, guidance, friendship and fun through safe, positive mentoring relationships. Big Brothers Big Sisters of […]

Anthony & Sylvan Pools Dives into VoIP for Better Customer Service

By: Katie Maller, Communications Manager Google+ icon for profile link

This Memorial Day many of us probably have plans including barbequing and swimming. For one of ShoreTel’s customers, hanging around swimming pools is their business.  ShoreTel customer Anthony & Sylvan Pools installs the highest number of swimming pools of any company in the growing U.S. market. With its 50 sites using a mix of Mitel, […]

The Big 3: Business process, big data and user experience

By: Ali Rizvi, Senior Product Manager

There are three keys to the customer kingdom. I like to call them the Big 3. Business process. Big data. User experience. In the age of technology, focus on these three can help you deliver customer success through your product or service. We must understand a few things before we can say that we know […]

Williams marketing department drives home the benefits from ShoreTel Unified Communications

By: Andrew Gray, Marketing Director, EMEA

Williams Grand Prix Engineering Ltd is a multifaceted international business that includes Williams Advanced Engineering and WILLIAMS MARTINI RACING. Within the team, while the designers, engineers and pit-crew get the credit alongside the drivers for strong race results, the marketing team is also hard at work finding and supporting partners, hosting guests and communicating with […]

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