Category : IP Phone Systems

An update on Heartbleed Bug and ShoreTel Platforms

By: ShoreTel, Brilliantly Simple

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important […]

An Inside Look at the Enterprise Connect RFP Panel

By: Tricia Stream, Product Positioning Manager Google+ icon for profile link

Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]

Does the desk phone have the same future as the PC? The answer may surprise you

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

It’s always a pleasure to be invited to join a panel of experts at the Enterprise Connect conference.   Dave Michels, industry analyst from UC Strategies, invited me to join his session “Reports of the Desk Phone’s Demise Are NOT Greatly Exaggerated.” This was a session for conference attendees to hear about the latest ways their […]

Bottom’s Up – The ShoreTel 400 Series Comes to Sky

By: Randa Green, Senior Manager, Product Management - Sky Platform

Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.

Virtualized IP Phone Systems Help Companies Improve TCO

By: Natalia Kagramanova, Senior Product Manager

Unified communications (UC) extends employees’ ability to collaborate beyond the traditional extension-to-extension dialing: employees can now communicate using instant messaging, exchange information in live audio and web conferences, meet using video sessions, make and receive phone calls from any device, etc. While enabling new methods of collaboration among employees, UC can be a challenge to […]

Debunking Myths About Switching Business Phone Systems

By: Jack McCarthy, Content Manager Google+ icon for profile link

Some IT managers may overlook the importance of their phone systems in their efforts to drive their businesses to success. In fact, phone systems are the lifeline to sales, customer service, and the innovation that moves companies forward. The ShoreTel White Paper, “Six Myths of Switching Business Phone Systems,” outlines common misperceptions that hold back enterprises […]

How to Sail Around Pitfalls During a Telephone System Replacement

By: Jack McCarthy, Content Manager Google+ icon for profile link

Replacing a telephone system should bring significant benefits to a business. And to ensure that result, telecom consultant Melissa Swartz, in an article in No Jitter, listed some steps to ensure success in a new deployment. IT managers need to thoroughly plan in advance of a replacement, Swartz said. Among her recommendations: conduct a proper […]

IP Telephony Guidebook Updated for IT Decision Makers

By: Jack McCarthy, Content Manager Google+ icon for profile link

For IT leaders, making the decision to switch to IP telephony and unified communications and actually deploying the system is no small task, particularly in a field that is evolving so rapidly. To help these decision makers with pre-decision questions and post-decision planning and implementation, we’ve updated our 77-page IP telephony guide, IP Telephony from […]

ShoreTel UC is Music to the Ears for Roland

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Roland Corporation is a leading manufacturer and distributor of electronic musical instruments, including keyboards, synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. For four decades, Roland has set the global standards in music technology, and markets its products under a number of other brand names such as BOSS, Edirol, […]

With ShoreTel 400 Series IP Phones, It’s About User Experience

By: Kurt Kruger, Senior Manager of Product Operations

ShoreTel has worked hard to become the market leader of unified communications (UC) systems, including business phone systems, applications and mobile UC solutions. And with the release of its ShoreTel 400 series IP phones today, the company remains true to form. The 400 series IP phones offer new functionality and enhanced usability, such as visual […]

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