Category : IP Phone Systems

The Integration of ShoreTel and Microsoft Lync

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

At ShoreTel, the only thing that matters to us is to be close to our customers, and prospective new customers – especially those that are using Microsoft Lync for instant messaging and presence. Even though Microsoft Lync offers a voice capability that competes against ShoreTel, we’re finding most customers prefer to have the best of […]

Enterprise Empowerment through ShoreTel Sky for Salesforce

By: Arvind Rangarajan, Product Marketing Manager

Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness […]

Consultant Webinar this Week: Unifying UC with ShoreTel CRM Integration

By: Nancy Gates, Consultant Liaison Program Director

Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and […]

Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

By: Jamie Romanin, Managing Director, Australia and New Zealand

The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. […]

Communications Continuity a Key Theme at Apple WWDC

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Monday morning kicked off the week with many huddled around their computer to take in Apple’s 25th Worldwide Developers Conference (WWDC) – watching the live streaming with rapt attention toward what software updates would be announced. ShoreTel has long been aware that businesses are shifting to a world where hardware isn’t as relevant (although Apple […]

Big Brothers Big Sisters of Lone Star Realizes Unmatched Value Using ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

We always enjoy relaying stories about our customers, especially when the customer is a non-profit dedicated to helping children. Big Brothers Big Sisters is the largest mentoring organization in the United States. Its volunteers provide more than 10,000 children with support, guidance, friendship and fun through safe, positive mentoring relationships. Big Brothers Big Sisters of […]

An update on Heartbleed Bug and ShoreTel Platforms

By: ShoreTel, Brilliantly Simple

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important […]

An Inside Look at the Enterprise Connect RFP Panel

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]

Does the desk phone have the same future as the PC? The answer may surprise you

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

It’s always a pleasure to be invited to join a panel of experts at the Enterprise Connect conference.   Dave Michels, industry analyst from UC Strategies, invited me to join his session “Reports of the Desk Phone’s Demise Are NOT Greatly Exaggerated.” This was a session for conference attendees to hear about the latest ways their […]

Bottom’s Up – The ShoreTel 400 Series Comes to Sky

By: Randa Green, Senior Manager, Product Management - Sky Platform

Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.

< 1 – 10 of 88 >