Category : IP Phone Systems

Baseball Teams Knock it Out of the Park With ShoreTel

By: Robert Pleasant, Product Marketing Associate

It’s springtime, and that means baseball season is in full swing. Across the country, teams are dusting off the pitcher’s mound, setting up the bases, and readying their ShoreTel phones. Yes, for many baseball teams, ShoreTel plays an integral part in their daily operations, keeping players and staff connected in their stations and on the […]

The Future is Now — How Science Fiction Predicted Business Communications

By: Robert Pleasant, Product Marketing Associate

At what point can we say we are living in the future dreamed of in science fiction? Though 2001 may not have been a space odyssey imagined in the older book and film, the years since have seen growth in communication and technology that fiction only dreamed of, and ShoreTel is proud to be a […]

The Integration of ShoreTel and Microsoft Lync

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

At ShoreTel, the only thing that matters to us is to be close to our customers, and prospective new customers – especially those that are using Microsoft Lync for instant messaging and presence. Even though Microsoft Lync offers a voice capability that competes against ShoreTel, we’re finding most customers prefer to have the best of […]

Enterprise Empowerment through ShoreTel Sky for Salesforce

By: Arvind Rangarajan, Product Marketing Manager

Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness […]

Consultant Webinar this Week: Unifying UC with ShoreTel CRM Integration

By: Nancy Gates, Consultant Liaison Program Director

Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and […]

Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

By: Jamie Romanin, Managing Director, Australia and New Zealand

The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. […]

Communications Continuity a Key Theme at Apple WWDC

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Monday morning kicked off the week with many huddled around their computer to take in Apple’s 25th Worldwide Developers Conference (WWDC) – watching the live streaming with rapt attention toward what software updates would be announced. ShoreTel has long been aware that businesses are shifting to a world where hardware isn’t as relevant (although Apple […]

Big Brothers Big Sisters of Lone Star Realizes Unmatched Value Using ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

We always enjoy relaying stories about our customers, especially when the customer is a non-profit dedicated to helping children. Big Brothers Big Sisters is the largest mentoring organization in the United States. Its volunteers provide more than 10,000 children with support, guidance, friendship and fun through safe, positive mentoring relationships. Big Brothers Big Sisters of […]

An update on Heartbleed Bug and ShoreTel Platforms

By: ShoreTel, Brilliantly Simple

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important […]

An Inside Look at the Enterprise Connect RFP Panel

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]

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