Category : Unified Communications

The Growing VoIP Market: Where the Momentum Has Shifted

By: Michael Freeman, Sr. Manager, Demand Generation Google+ icon for profile link

VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because: It’s less expensive, particularly for international calls It provides equal quality […]

The Importance of Integration

By: Ali Rizvi, Senior Product Manager

UC is not “unified” unless your services are unified with your business systems. Enterprises today are looking to seamlessly blend applications they already live in with UC tools and capabilities. Integration of business processes is a game-changer for today’s enterprises and a necessity to succeed. Customers expect the best solutions to play well with others – […]

What’s up with Wi-Fi?

By: Andy Powell, EMEA Training Manager

Just lately I have found myself getting really fussy about the quality and availability of Wi-Fi. I also realise that I actually base business choices on that perception. So what do I mean? Well, there are a bunch of Wi-Fi things which really annoy me: When sitting in a coffee shop trying to register for […]

Mitel’s merger with Aastra puts investors before customers

By: Teney Takahashi, Product Marketing Manager - Competitive Analysis

At the start of 2014, Mitel completed its $400 million merger with Aastra Technologies. The newly-formed company retains the Mitel name, and will have a board of directors composed of appointees from both Mitel and Aastra. Not surprisingly, the merger was lauded by Mitel and Aastra investors.  Both companies had suffered through years of declining […]

The Virtualized Reality of Unified Communications

By: Teney Takahashi, Product Marketing Manager - Competitive Analysis

A growing number of businesses are considering a virtualized unified communications environment. By virtualizing UC applications, businesses can increase server utilization while reducing hardware, operating and administration costs. However, while many UC vendors support virtualization, few of these vendors offer a solution that maximizes the benefits of a virtualized environment. Most vendors take a rigid […]

ShoreTel Puts Customer Experience at the Heart of Williams F1 Conference Centre

By: Andrew Gray, Marketing Director, EMEA

The Williams Conference Centre is billed not as a unique event venue that never fails to impress, but rather a complete experience that aims to provide a truly memorable day for all visitors. Whether attending a business meeting or purely for pleasure, visitors have the opportunity to see the Williams Grand Prix Collection, the largest […]

Cisco Abandons UC For SMB

By: Teney Takahashi, Product Marketing Manager - Competitive Analysis

Cisco’s foray into the SMB unified communications market ends as a cautionary tale for partners and customers. The company has announced end-of-life for their UC300, UC500, BE3000 and UC5000 models. In late 2008, Cisco announced plans for a $100 million global strategic initiative to target the SMB market. In its announcement, Ian Pennel, senior vice […]

GigaOm Structure conference focuses on cloud and security

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Yesterday and today ShoreTel has been hanging out at the GigaOm Structure Conference in San Francisco. This is GigaOm’s largest conference to date and billed as conversations around the annual state of the cloud. (Its popularity was proven by the standing room only situation in the main presentation hall, despite the Spain vs. Chile World […]

Consultant Webinar this Week: Unifying UC with ShoreTel CRM Integration

By: Nancy Gates, Consultant Liaison Program Director

Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and […]

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