Some IT managers may overlook the importance of their phone systems in their efforts to drive their businesses to success. In fact, phone systems are the lifeline to sales, customer service, and the innovation that moves companies forward.
Founded in 1969 and headquartered in Hartland, Wisconsin, Dorner Manufacturing provides conveyor systems and services for the smart movement of products to a vast network of distributors, dealers and customers from over 1,200 different industries worldwide. From experienced sales staff to customer application engineers, Dorner employees must be able to communicate from wherever—and whenever—necessary to accomplish the job at hand. To improve global business communications and employee productivity, Dorner wanted to replace its costly and complex aged phone systems with modern VoIP architecture. …more
Small- and medium-sized businesses (SMBs) are expressing increasing interest in unified communications, according to IDC. But it’s up to UC vendors to show prospective SMB buyers how they can benefit from comprehensive UC solutions, the report added.
“Many SMB business and IT priorities relate to communication and collaboration,” Justin Jaffe, research manager for Small/Medium-Sized Business and Remote Worker/Home Business research at IDC, said in an IDC news release. “SMBs are interested in both underlying capabilities and specific UC technologies. The real challenge for vendors is to effectively connect the benefits of unified communications to improved business performance. Show how UC can make a real difference in productivity and efficiency and SMBs will flock to it.” …more
Dreamforce kicked off in earnest yesterday with Mark Benioff’s keynote address. (Well actually it kicked off with a surprise performance from Huey Lewis and the News. I’m a fan, for sure, but there’s something a little unusual about live rock music at 9:00 am). It was a great session and I came away thinking about three important and interesting things.
Telecommuting has long been celebrated as a solution to work/life balance and less congested roads. Working from home is highly popular with IT managers, customer service representatives and salespeople, to name a few. Whether you work from home on Fridays or as a way of life, you need the right tools to stay connected with coworkers, collaborate effectively, and make your contributions known.
You’ll need a functional workspace and a comfortable chair and desk. But you’ll also need modern communication tools such as …more
Traditionally, most contact centers like to build a list of holidays that determine open or closed status and how those calls should be treated on those days.
That’s certainly workable within the ShoreTel PBX, and doing this in ShoreTel Enterprise Contact Center (ECC), allows the contact center to operate 24/7, even if the business is closed.
This is handy for self-service applications (“your bank balance is…”, “your order shipped on…”). You can also provide day-specific messages if you wish. All of this can be set up and left to run as part of the everyday scripts.
Most importantly, it also allows the contact center to report on what may have happened during these holiday events using the ever handy IVR Application Markers and/or DNIS reporting. …more
By now hopefully you’ve heard about our relationship with the Williams F1® Team – we’ve been rolling out a unified communications solution for them, providing connectivity between Williams’ global headquarters and factory in the UK with the race team, including the pit crew, logistics experts and key personnel at Grand Prix circuits. We’re also an Official Supplier for the team from June 28, 2013 through December 2014. There has been lots of buzz around this in Europe and Asia, and now the excitement has finally arrived in the United States.
Starting today with the 2013 Formula 1 United States Grand Prix in Austin, ShoreTel Mobility software and cordless IP phones will be used track side for the first time by the Williams F1Team. This race marks the debut of full deployment of ShoreTel mobility and UC solutions at the track. …more
ShoreTel will be exhibiting next week at Dreamforce 2013 in booth N1818 (Moscone Center North), held in San Francisco Nov. 18-21. Since its founding, ShoreTel has supported open standards so customers have the flexibility to integrate leading business process applications such as Salesforce.com with their telephone systems. On display at Dreamforce will be the latest integrations to Salesforce.com for both on-premises and ShoreTel Sky customers. The ShoreTel Dock will also be shown in the booth. And attendees have two opportunities to hear from ShoreTel off the trade show floor. Read on for details!…more
Although streaming media like voice over IP is highly discouraged by the provider (as is streaming the NHL from my Slingbox), I am able to use Instant Messaging for real-time communications. Sure I can still email, but for an interactive conversation instant messaging is much more effective. …more
ShoreTel is providing partners with two application bundles for the education and the K-12 markets to deliver enhanced communications for improved efficiency, safety, teaching, and learning as well as allowing a school to be better prepared in an emergency situation.
The bundles provide additional savings to K-12 customers and are priced at discounts compared to individual application purchases.
The K-12 Standard Bundle includes Staff Emergency Notification and four classroom phone scheduling applications.
The K-12 Premium Bundle includes the enhanced version of Staff Emergency Notification with automated 911 call recording, the four classroom phone scheduling apps, and software to automate parent and community outreach, automated 911 recording, and nuisance and harassing call blocking. …more