At ShoreTel, the only thing that matters to us is to be close to our customers, and prospective new customers – especially those that are using Microsoft Lync for instant messaging and presence.
Even though Microsoft Lync offers a voice capability that competes against ShoreTel, we’re finding most customers prefer to have the best of both worlds. They want the power of Microsoft Lync on the desktop, and ShoreTel providing the business communication system all integrated as one single solution in the eyes of the end users, making the combination of Microsoft Lync and ShoreTel as the answer of choice by many businesses.
Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness and supports productivity while elevating the overall customer relationship management experience to very high levels.
The click-to-dial feature enables Salesforce to dial leads and opportunities and have sales call notes automatically tied to them. This feature is also very handy for staff from other functions within a business, who can now dial directly from the CRM and add notes or records from the call. …more
Bracknell, a veritable hub of multinational tech companies, has opened its arms to another. ShoreTel, with the help of Dr. Phillip Lee, MP for Bracknell, has thrown open the doors of its new European headquarters in Inspired, Easthampstead Road. The move was overdue – we have grown exponentially over the past 18 months, and the time had come to situate ourselves in an office that reflected our own ambition. This was the one. The space is expansive with the orange of ShoreTel permeating throughout the office, reminding all those who enter of the ambition and scope of the company now inhabiting it. Our choice of location and office was educated by our ever-expanding partner and customer base – we asked ourselves: what would best suit them? …more
Cisco’s foray into the SMB unified communications market ends as a cautionary tale for partners and customers. The company has announced end-of-life for their UC300, UC500, BE3000 and UC5000 models.
In late 2008, Cisco announced plans for a $100 million global strategic initiative to target the SMB market. In its announcement, Ian Pennel, senior vice president of Cisco’s Small Business Technology Group noted, “It’s critical that small-business owners have a technology partner they trust to help them find and deploy the right solutions to grow their business.” Two years later the company unveiled its first unified communications products for SMBs, the UC300, UC500 and Business Edition 3000.
Cisco aggressively recruited partners to support its entry into the SMB unified communications market. The company pledged to invest in people and technology to support its SMB partners worldwide, and in turn, encouraged partners to develop a practice centered on Cisco SMB solutions. …more
Yesterday and today ShoreTel has been hanging out at the GigaOm Structure Conference in San Francisco.
Alas, there is no technology to enhance the commute endured for attendance
This is GigaOm’s largest conference to date and billed as conversations around the annual state of the cloud. (Its popularity was proven by the standing room only situation in the main presentation hall, despite the Spain vs. Chile World Cup match broadcasting on flat screens in the hallways, and then running out of food at lunch.)
We’re proud to announce that TMC, a global, integrated media company, has named the ShoreTel Dock and ShoreTel 14.2 as 2014 Unified Communications Product of the Year Award winners.
“I am excited to proclaim ShoreTel as a 2014 recipient of TMC’s Unified Communications Product of the Year Award for their innovative products, the ShoreTel Dock and ShoreTel 14.2,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the ingenuity and excellence displayed by ShoreTel in their groundbreaking work on these two products.” …more
ShoreTel was pleased to exhibit at HP Discover 2014 in Las Vegas last week, the latest in numerous joint customer engagement events in 2014. Whether it’s ShoreTel’s on-premises solutions virtualized on HP’s server technology, or ShoreTel’s cloud-based ShoreTel Sky service running on HP’s carrier grade networking infrastructure, or a combination of both, the net result is a win-win for all.
It was great to get a glimpse of some of the new technology HP is rolling out this year and reinforce how our cloud strategy dovetails nicely with announcements HP made at Discover including their focus on hybrid cloud virtualization with their new Helion announcement and focus on cloud security with a new breadth of cloud security related solutions called Atalla, to defend against internal and external security threats. (Here I am on the left, with Juan Rubio of ShoreTel and Robert Ruiz, vice president at HP Networking.)
As a Brit now living in the San Francisco Bay Area, I have come to love the spectacle of baseball – the big stadium, singing of the national anthem, colorful uniforms, crowd reactions and sheer athleticism. Last night, as the San Francisco Giants took on the Washington Nationals at AT&T Stadium, the sport shined in all its glory as I was surrounded by some of the best fans in the league and breathtaking views of the bay.
The only dark spot during an otherwise perfect evening was that the Giants, who have the best record in baseball, lost 6-2 against the Nationals, who are hot and on a winning streak. …more
Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and on Thurs., June 12th for North American consultants. …more
We’re proud to pass along the news today that three of our female channel experts have been recognized by CRN magazine. Heather Tenuto, vice president of worldwide channel programs and sales enablement, has been named to the CRN 2014 Women of the Channel list, and has been recognized as one of this year’s Power 100. Sarah Smith, channel development manager, and Bridget Winston, director of partner business management for the Western region, have been named to the CRN 2014 Women of the Channel list. …more