We hope all our premises-based customers are enjoying the new features provided with ShoreTel Mobility 8 release.
However, in all the downloadable excitement, we want to clarify one important point. Two new features including enterprise video conferencing and integration with ShoreTel Communicator are currently only available for our existing and new on-premises customers. …more
“The greatest benefit of ShoreTel Mobility is that it enables people to work from anywhere as if they’re sitting in the office. Mobility gives our road warriors, especially those working globally, the freedom to communicate at any time while also reducing our IT costs. With the Virtual Mobility Router, we can now deploy new software in minutes instead of hours. We’re now evaluating the new video capabilities in version 8 and are integrating it with our Lifesize system. That way, people will be able to call into room-based video conferences from their devices from wherever they are.” - LiquidHub CIO, Paul Harewood …more
At the start of 2014, Mitel completed its $400 million merger with Aastra Technologies. The newly-formed company retains the Mitel name, and will have a board of directors composed of appointees from both Mitel and Aastra.
Not surprisingly, the merger was lauded by Mitel and Aastra investors. Both companies had suffered through years of declining revenue – Mitel’s revenue reached six-year lows in 2013, while Aastra’s 2012 revenue was the lowest since 2007 – and the merger provided investors with some hope of driving top-line growth. …more
A growing number of businesses are considering a virtualized unified communications environment.
By virtualizing UC applications, businesses can increase server utilization while reducing hardware, operating and administration costs. However, while many UC vendors support virtualization, few of these vendors offer a solution that maximizes the benefits of a virtualized environment. Most vendors take a rigid approach to virtualization, which imposes additional costs on customers while mitigating the benefits of improved server utilization. …more
We’re pleased to announce that TMC, a global, integrated media company, has awarded us a 2014 Communications Solutions Product of the Year Award for the ShoreTel 400 series IP phones for ShoreTel Sky.
The ShoreTel 400 series IP phones for ShoreTel Sky® expand ShoreTel’s UCaaS solutions portfolio. ShoreTel is a leader in the field with an IP phone system delivered as an end-to-end service for the cloud that ensures an optimized user experience, bringing together ShoreTel-designed 400 series desk phones, ShoreTel-developed business applications, and world-class service and support. …more
We live in the age of Big Data. In business, at home, in the high street and even in sport, data collection and analysis impacts decision-making at every level. The granularity and volume of the data around us enables prediction of future events – not just a recap of the past. Based on probabilities, these crystal ball predictions range from the outcome of an F1 race through to inbound call volume and resourcing needs for a business switchboard.
Formula One teams like WILLIAMS MARTINI RACING embraced the concept of Big Data many years ago and have been refining it ever since. When the racecars take to the circuit, around 200 sensors are monitoring every imaginable parameter on the car – including steering and slip angles, tyre temperature, oil pressure and mid-corner speed, helping to generate up to 100 gigabytes of data over a race weekend. …more
The Williams Conference Centre is billed not as a unique event venue that never fails to impress, but rather a complete experience that aims to provide a truly memorable day for all visitors. Whether attending a business meeting or purely for pleasure, visitors have the opportunity to see the Williams Grand Prix Collection, the largest private collection of F1 cars in the world which charts the illustrious history of the popular F1 team. Behind the scenes staff at the Conference Centre are masters at juggling busy days with multiple visits and clients. From a welcoming reception to detailed arrangements for guest refreshments and from assisting with audio/visual set-up to helping guests choose their ideal F1 memorabilia, customer service teams need all the help they can get to cope with conflicting demands while delivering top class customer service. …more
The hint is in my title: Manager of Advanced Applications. In simple terms it means that here in Europe I’m responsible for leading the sales team for Enterprise Contact Center (ECC) and Mobility. In more complex terms, it means I’m often looked to for tips and information on how these solutions work in the day-to-day lives of our customers.
As one who is constantly traveling here in Europe, be it by plane, train or car, I’m a heavy user of Mobility and while the app is great “out of the box,” there are some tweaks or features that you can use that I’ve found improves my productivity but also my overall experience with using the app.
Here are my top five. …more
At ShoreTel, the only thing that matters to us is to be close to our customers, and prospective new customers – especially those that are using Microsoft Lync for instant messaging and presence.
Even though Microsoft Lync offers a voice capability that competes against ShoreTel, we’re finding most customers prefer to have the best of both worlds. They want the power of Microsoft Lync on the desktop, and ShoreTel providing the business communication system all integrated as one single solution in the eyes of the end users, making the combination of Microsoft Lync and ShoreTel as the answer of choice by many businesses.
Customer Relationship Management (CRM) systems serve as a repository and management instrument to help sales and service representatives achieve their targets. Phone systems are crucial for sales and service to generate information that drives revenue and customer loyalty. Salesforce.com is the most popular CRM system today; ShoreTel Sky for Salesforce integration immediately increases sales effectiveness and supports productivity while elevating the overall customer relationship management experience to very high levels.
The click-to-dial feature enables Salesforce to dial leads and opportunities and have sales call notes automatically tied to them. This feature is also very handy for staff from other functions within a business, who can now dial directly from the CRM and add notes or records from the call. …more