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ShoreTel Receives Two 2014 Unified Communications Product of the Year Awards

By: Katie Maller, Communications Manager Google+ icon for profile link

UC_POTY_2007We’re proud to announce that TMC, a global, integrated media company, has named the ShoreTel Dock and ShoreTel 14.2 as 2014 Unified Communications Product of the Year Award winners.

“I am excited to proclaim ShoreTel as a 2014 recipient of TMC’s Unified Communications Product of the Year Award for their innovative products, the ShoreTel Dock and ShoreTel 14.2,” said Rich Tehrani, CEO of TMC. “Our judges were very impressed with the ingenuity and excellence displayed by ShoreTel in their groundbreaking work on these two products.” …more

ShoreTel and HP – A Thriving Partnership on Display at HP Discover 2014

By: Paul Foucher, Senior Manager, Alliances Marketing

HPShoreTel was pleased to exhibit at HP Discover 2014 in Las Vegas last week, the latest in numerous joint customer engagement events in 2014. Whether it’s ShoreTel’s on-premises solutions virtualized on HP’s server technology, or ShoreTel’s cloud-based ShoreTel Sky service running on HP’s carrier grade networking infrastructure, or a combination of both, the net result is a win-win for all.

It was great to get a glimpse of some of the new technology HP is rolling out this year and reinforce how our cloud strategy dovetails nicely with announcements HP made at Discover including their focus on hybrid cloud virtualization with their new Helion announcement and focus on cloud security with a new breadth of cloud security related solutions called Atalla, to defend against internal and external security threats. (Here I am on the left, with Juan Rubio of ShoreTel and Robert Ruiz, vice president at HP Networking.)


Giants Media Day: Knocking It Out of the Park

By: Mark Roberts, Chief Marketing Officer

As a Brit now living in the San Francisco Bay Area, I have come to love the spectacle of baseball – the big stadium, singing of the national anthem, colorful uniforms, crowd reactions and sheer athleticism. Last night, as the San Francisco Giants took on the Washington Nationals at AT&T Stadium, the sport shined in all its glory as I was surrounded by some of the best fans in the league and breathtaking views of the bay.

The only dark spot during an otherwise perfect evening was that the Giants, who have the best record in baseball, lost 6-2 against the Nationals, who are hot and on a winning streak. …more

Consultant Webinar this Week: Unifying UC with ShoreTel CRM Integration

By: Nancy Gates, Consultant Liaison Program Director

Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June 11th for members of the Canadian Technology Consultants Association, and on Thurs., June 12th for North American consultants. …more

Three ShoreTel Channel Experts Recognized by CRN Magazine

By: Katie Maller, Communications Manager Google+ icon for profile link

WOTC_2013We’re proud to pass along the news today that three of our female channel experts have been recognized by CRN magazine. Heather Tenuto, vice president of worldwide channel programs and sales enablement, has been named to the CRN 2014 Women of the Channel list, and has been recognized as one of this year’s Power 100. Sarah Smith, channel development manager, and Bridget Winston, director of partner business management for the Western region, have been named to the CRN 2014 Women of the Channel list. …more

Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

By: Jamie Romanin, Managing Director, Australia and New Zealand


The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. With operations across Australia and offices in Singapore and Hong Kong, Peoplebank’s communications systems were costly to maintain and inhibiting business agility, competitiveness and regional growth plans.


Communications Continuity a Key Theme at Apple WWDC

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Monday morning kicked off the week with many huddled around their computer to take in Apple’s 25th Worldwide Developers Conference (WWDC) – watching the live streaming with rapt attention toward what software updates would be announced.

ShoreTel has long been aware that businesses are shifting to a world where hardware isn’t as relevant (although Apple will surely convince us otherwise with an announcement of new hardware later this summer); it’s about user experience. This is in part due to the multitude of options and devices available to both consume and create content.

And with the WWDC announcements, Apple demonstrated their continued excellence in the field of beautifully simple and streamlined communication abilities. “We believe you should be able to use the right device at the moment, but the transitions between these moments should be natural and seamless,” noted Craig Federighi, Apple’s senior vice president of software engineering.


Big Brothers Big Sisters of Lone Star Realizes Unmatched Value Using ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

BBBSWe always enjoy relaying stories about our customers, especially when the customer is a non-profit dedicated to helping children.

Big Brothers Big Sisters is the largest mentoring organization in the United States. Its volunteers provide more than 10,000 children with support, guidance, friendship and fun through safe, positive mentoring relationships.

Big Brothers Big Sisters of Lone Star, located in NorthTexas, had separate and disparate telephone systems at all of its offices. It needed a solution that would help tie all of its locations together, minimize costs, and enhance productivity and customer service. …more

Enabling ubiquitous communications from the cloud through ShoreTel Sky

By: Arvind Rangarajan, Product Marketing Manager

The communication needs of people and businesses have evolved over time. The underlying technology that is used to fulfill the needs of enterprises has also changed significantly from plain old telephone (POTS) copper lines to ISDN circuits to DSL Lines and T1s. On one hand, business VoIP users have increased the different modes of communication from phones, instant messaging clients on computers to smart mobile phones and tablet PCs, while on the other hand businesses are in need of reducing the cost of supporting all these modes of communication. The workforce today is very dynamic and by being able to communicate when they want, where they want and how they want, people are able to be successful and increase productivity to new levels. …more

Which deployment model is right for you? A look at virtualized, hosted and cloud

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Companies are increasingly considering centralized deployment of their SIP-trunking and UC resources into a private cloud or data center to maximize their return on investment in computing and virtual infrastructure resources.

Many legacy systems were built with the premise that dedicated servers would always host and run software and associated workloads. But just because communication components are moved into a private cloud doesn’t mean that customers should have to compromise quality by displacing all existing equipment or sacrificing existing enterprise-grade features.

Some confusion can occur when people begin to discuss “virtual programs.” Virtualization, hosted services and cloud communications are three definitively unique deployment methods. …more

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