Blog Archives

Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

By: Jamie Romanin, Managing Director, Australia and New Zealand

The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. […]

Up close at the Australian Grand Prix

By: Craig Howe, Client Sales Executive, ANZ Southern Region

With ShoreTel coming on board as an Official Supplier for the UK-based Williams Martini Racing team in June last year, the 2014 Melbourne Grand Prix was the first chance for ShoreTel’s Australian team to be involved in the event. At this year’s race, we took a group of clients and partners from Australia and New […]

ShoreTel Tours Asia Pacific to Update Channel Partners

By: Emma McCormack, Marketing Director, APAC

ShoreTel product management directors Rich Winslow and Ed Wright and channel programs director Jeff Mattan hit the skies cramming a tour of 5 countries in 10 days across Asia Pacific (APAC).  Our APAC channel community of systems integrators, business partners and distributors flew in to hear the ShoreTel executive team discuss the company’s UC market […]

Australia’s Freemantle Dockers Score with Powerful Unified Communications Solution

By: Emma McCormack, Marketing Director, APAC

It’s summer in Australia and that means pre-season training for the Australian Football League has begun, with round 1 kicking off on 14th March. For one ShoreTel customer, the Freemantle Football Club, they’ve been back at work since December in preparation for a cracking 2014. With 40,000 members and 500 corporate partners, The Dockers, are […]

Improve Your Contact Center with ShoreTel Contact Center Agent Dashboard

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Contact Center Agent Dashboard (CCAD) is a web application especially designed to communicate key customer service metrics to each agent in real-time to keep them fully engaged with their customer service level and empower them to deliver their best performance. The CCAD application has been a valuable add-on to ShoreTel Contact Center for many […]

ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 for Multi-device Multi-channel Contact Centers

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Advanced Applications is pleased to announce that ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 is enhanced to support multi-device, multi-channel ShoreTel Enterprise Contact Center 8 (ECC8) customers. With CCIV 2.0, ECC8 customers can now gain deeper insight into their business operations with real-time ‘Cradle-to-Grave’ views of inbound and outbound multimedia (voice call, chat & […]

ShoreTel Cuts the Ribbon to Officially Open its Singapore Office

By: Bruce Downing, Managing Director, Asia and South Africa

We officially opened the new ShoreTel head office in Singapore on the evening of Tuesday 22 January amongst much fan-fair and fun. We enjoyed a great night with strong attendance from ShoreTel customers, partners and staff. This exciting milestone signifies ShoreTel’s commitment to the Asia Pacific Region with plans to increase customer demand for our […]

West Australian Local Government Consolidates Disparate Systems With ShoreTel

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

“We now have a communications environment that is the platform for the council to meet its goals to provide great customer experience and service response.” – Paul Moll, Manager Information Services, City of Subiaco City of Subiaco is the local government authority responsible for a region with a residential population of almost 20,000 and approximately […]

ShoreTel: Australian Telecommunications Vendor of the Year

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel is the Telecommunications Vendor of the Year per the ARN IT Industry Awards 2012. “It was humbling to receive an award like this, at an event that was attended by close to 700 of the ‘who’s who’ of our industry. The award is a great endorsement for ShoreTel’s 100 percent channel strategy, and also […]

ShoreTel Expands Asian Presence by Opening Indian Office

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel has opened its inaugural Indian office and added Transition Systems as its first Indian distributor. With the opening of its office in Delhi, ShoreTel now has a presence in ten countries across Asia: China, Hong Kong, India, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, and the regional head office based in Singapore. ShoreTel has […]

< 1 – 10 of 17 >