Blog Archives

ShoreTel Offers Education Application Bundles for Partners

By: Jack McCarthy, Content Manager Google+ icon for profile link

ShoreTel is providing partners with two application bundles for the education and the K-12 markets to deliver enhanced communications for improved efficiency, safety, teaching, and learning as well as allowing a school to be better prepared in an emergency situation. The bundles provide additional savings to K-12 customers and are priced at discounts compared to […]

ShoreTel Newsletter Offers Insight into SIP, Salesforce.com Integration

By: Jack McCarthy, Content Manager Google+ icon for profile link

The ShoreTel Newsletter this month addresses two important trends in IP communications for partners and customers – the growing influence of SIP and ShoreTel’s integration with Salesforce.com. The SIP (Session Initiation Protocol) is the standard that supports multiple levels of communications and is the underpinning of unified communications. As more businesses seek to lower costs […]

Virtualization – Does All Custom Hardware Eventually Become Obsolete?

By: Dieter Rencken, Senior Product Manager

Virtual servers have become the rule rather than the exception in most IT organizations. So when applications that do not support virtualization need to be deployed, they may stand out as being behind the times, which may also be perceived as a negative. Today’s unified communication systems have their roots in proprietary PBX designs where […]

Business Continuity in an IPV6 world

By: Dieter Rencken, Senior Product Manager

World IPv6 Day is today and it will showcase those companies that have enabled their “edge” for IPv6. As IPV6 continues its rollout throughout the world, most businesses are considering what it takes or are already implementing solutions to maintain connectivity with their customers that will connect to their Web services and/or UC applications overIPV6 […]

Integrated Applications “a la carte” – An economical way to selectively enhance ShoreTel Workgroups

By: Maura Higgins, Director, Professional Services

Many ShoreTel customers operate informal call centers based on ShoreTel Workgroups. Workgroups are very easy to manage and often completely satisfy all communications and management needs in such environments. At the other end of the spectrum are businesses with sophisticated functional requirements including skills-based routing, advanced reporting and advanced supervisor tools for which the ShoreTel […]

Turbocharge Your Business with UC-Enabled Applications

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Could your business be more efficient if communications were integrated into your core business processes, such as sales and customer service? Integrating unified communications (UC) features into business applications can increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The ability to call, IM, email or conference another person from within the […]

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