Blog Archives

Generations, Technology and BYOD in the Workplace

By: Katie Maller, Communications Manager Google+ icon for profile link

An interesting study by Cornerstone OnDemand and Kelton, gauged employees’ attitudes about technology in the workplace and whether company-provided applications adequately facilitate their productivity. Their research revealed a surprising phenomenon – the always-on, tech savvy younger workforce who grew up in the information age is actually overwhelmed by the chaotic pace and inundation of technology, […]

The Importance of Integration

By: Ali Rizvi, Senior Product Manager

UC is not “unified” unless your services are unified with your business systems. Enterprises today are looking to seamlessly blend applications they already live in with UC tools and capabilities. Integration of business processes is a game-changer for today’s enterprises and a necessity to succeed. Customers expect the best solutions to play well with others – […]

Enabling ubiquitous communications from the cloud through ShoreTel Sky

By: Arvind Rangarajan, Product Marketing Manager

The communication needs of people and businesses have evolved over time. The underlying technology that is used to fulfill the needs of enterprises has also changed significantly from plain old telephone (POTS) copper lines to ISDN circuits to DSL Lines and T1s. On one hand, business VoIP users have increased the different modes of communication […]

ShoreTel Offers Education Application Bundles for Partners

By: Jack McCarthy, Content Manager Google+ icon for profile link

ShoreTel is providing partners with two application bundles for the education and the K-12 markets to deliver enhanced communications for improved efficiency, safety, teaching, and learning as well as allowing a school to be better prepared in an emergency situation. The bundles provide additional savings to K-12 customers and are priced at discounts compared to […]

ShoreTel Newsletter Offers Insight into SIP, Integration

By: Jack McCarthy, Content Manager Google+ icon for profile link

The ShoreTel Newsletter this month addresses two important trends in IP communications for partners and customers – the growing influence of SIP and ShoreTel’s integration with The SIP (Session Initiation Protocol) is the standard that supports multiple levels of communications and is the underpinning of unified communications. As more businesses seek to lower costs […]

Virtualization – Does All Custom Hardware Eventually Become Obsolete?

By: Dieter Rencken, Senior Product Manager

Virtual servers have become the rule rather than the exception in most IT organizations. So when applications that do not support virtualization need to be deployed, they may stand out as being behind the times, which may also be perceived as a negative. Today’s unified communication systems have their roots in proprietary PBX designs where […]

Business Continuity in an IPV6 world

By: Dieter Rencken, Senior Product Manager

World IPv6 Day is today and it will showcase those companies that have enabled their “edge” for IPv6. As IPV6 continues its rollout throughout the world, most businesses are considering what it takes or are already implementing solutions to maintain connectivity with their customers that will connect to their Web services and/or UC applications overIPV6 […]

Integrated Applications “a la carte” – An economical way to selectively enhance ShoreTel Workgroups

By: Maura Higgins, Director, Professional Services

Many ShoreTel customers operate informal call centers based on ShoreTel Workgroups. Workgroups are very easy to manage and often completely satisfy all communications and management needs in such environments. At the other end of the spectrum are businesses with sophisticated functional requirements including skills-based routing, advanced reporting and advanced supervisor tools for which the ShoreTel […]

Turbocharge Your Business with UC-Enabled Applications

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Could your business be more efficient if communications were integrated into your core business processes, such as sales and customer service? Integrating unified communications (UC) features into business applications can increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The ability to call, IM, email or conference another person from within the […]

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