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The Rise of the Multi-Channel Contact Center

By: Jack McCarthy, Content Manager Google+ icon for profile link

Consumers are growing increasingly savvy as they search for better deals, lower prices and better services from businesses. And to get what they want, they’re using a variety of ways of accessing services, from voice to email, web chat and instant messaging. ShoreTel’s new White Paper, Building a Multi-Channel Contact Center, explains how businesses can […]

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