Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]
Technology evolves at a breakneck pace, but the greatest business successes come when technology molds to meet individual business needs. Alas, no matter where we’re located hackers find a way to keep pace with technological developments. The only truly secure system is one that no one can access, one that is totally private, which certainly […]
Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.
Your company contact center is the first line of communication with your customers. Companies can no longer rely solely on voice interactions via a toll-free number. Those who excel in customer service realize they must keep pace with emerging technology trends while keeping costs in line. How does your contact center measure up?
Technology is changing at such a rapid pace that we often don’t notice it until it’s fundamentally changed the tech landscape. Businesses are often suspicious of new technologies, worrying that they will disrupt accepted practices; however innovation has a way of disrupting the established way of doing things and replacing them with something better. CIOs […]
The most recent ShoreTel Newsletter offers valuable observations into news and trends in the unified communications market from which businesses can profit. A question being asked by many companies is whether to deploy unified communications solutions in-house or as a hosted service. In UC On-Premise or in the Cloud? 8 Questions to Ask, ShoreTel News […]
Stephens Scown Solicitors is one of the leading law firms in the South West of England, ranked for quality of service and legal advice in the independent legal guides, Legal 500 and Chambers. It employs over 200 staff and 40 partners across three offices in Exeter, Truro and St Austell. In order to adapt to […]
Technology and its uses in business are changing so rapidly that analysts are racing to describe the changes. Frank Gens, IDC’s senior vice president and lead analyst, recently described what IDC believes is a 3rd platform being built on new technologies of mobility, cloud, social media and big data. “The 3rd platform is not just […]
The annual State of the CIO 2013 survey comes as rapid changes are transforming the technology and business world, and CIOs’ attitudes reflect that change. For 2013, more CIOs than ever (56 percent) say they are focusing on businesses strategy and improving their companies’ prospects through transformational activities. These activities include aligning IT initiatives with […]
ShoreTel’s position as the worldwide market leader in the Unified Communications as a Service (UCaaS) private cloud category affirms the company’s longstanding focus on building customer loyalty by providing a reliable, productive experience, company executives said Thursday. Synergy Research Group last week released a report on cloud unified communications services, showing ShoreTel’s cloud service, ShoreTel […]