Blog Archives

ShoreTel and HP – A Thriving Partnership on Display at HP Discover 2014

By: Paul Foucher, Senior Manager, Alliances Marketing

ShoreTel was pleased to exhibit at HP Discover 2014 in Las Vegas last week, the latest in numerous joint customer engagement events in 2014. Whether it’s ShoreTel’s on-premises solutions virtualized on HP’s server technology, or ShoreTel’s cloud-based ShoreTel Sky service running on HP’s carrier grade networking infrastructure, or a combination of both, the net result is […]

An Inside Look at the Enterprise Connect RFP Panel

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]

Do you know the difference between privacy and security?

By: Tricia Stream, Content Marketing Manager Google+ icon for profile link

Technology evolves at a breakneck pace, but the greatest business successes come when technology molds to meet individual business needs. Alas, no matter where we’re located hackers find a way to keep pace with technological developments. The only truly secure system is one that no one can access, one that is totally private, which certainly […]

Bottom’s Up – The ShoreTel 400 Series Comes to Sky

By: Randa Green, Senior Manager, Product Management - Sky Platform

Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.

Is Your Contact Center Available to All of Your Customers?

By: Ed Wright, Director of Product Management

Your company contact center is the first line of communication with your customers. Companies can no longer rely solely on voice interactions via a toll-free number. Those who excel in customer service realize they must keep pace with emerging technology trends while keeping costs in line. How does your contact center measure up?

Looking Into Technology’s Future: Four Predictions for 2014

By: Pejman Roshan, Vice President, Product Management

Technology is changing at such a rapid pace that we often don’t notice it until it’s fundamentally changed the tech landscape. Businesses are often suspicious of new technologies, worrying that they will disrupt accepted practices; however innovation has a way of disrupting the established way of doing things and replacing them with something better. CIOs […]

The ShoreTel Newsletter Offers Insight on UC Deployment Models, ShoreTel Dock, TCO Survey

By: Jack McCarthy, Content Manager Google+ icon for profile link

The most recent ShoreTel Newsletter offers valuable observations into news and trends in the unified communications market from which businesses can profit. A question being asked by many companies is whether to deploy unified communications solutions in-house or as a hosted service. In UC On-Premise or in the Cloud? 8 Questions to Ask, ShoreTel News […]

Stephens Scown Solicitors Overrules Outdated Communications by Choosing ShoreTel

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Stephens Scown Solicitors is one of the leading law firms in the South West of England, ranked for quality of service and legal advice in the independent legal guides, Legal 500 and Chambers. It employs over 200 staff and 40 partners across three offices in Exeter, Truro and St Austell. In order to adapt to […]

IDC’s 3rd Platform Envisions Shift to Use of New Technologies

By: Jack McCarthy, Content Manager Google+ icon for profile link

Technology and its uses in business are changing so rapidly that analysts are racing to describe the changes. Frank Gens, IDC’s senior vice president and lead analyst, recently described what IDC believes is a 3rd platform being built on new technologies of mobility, cloud, social media and big data. “The 3rd platform is not just […]

State of the CIO Survey Shows Tech World in Flux

By: Jack McCarthy, Content Manager Google+ icon for profile link

The annual State of the CIO 2013 survey comes as rapid changes are transforming the technology and business world, and CIOs’ attitudes reflect that change. For 2013, more CIOs than ever (56 percent) say they are focusing on businesses strategy and improving their companies’ prospects through transformational activities. These activities include aligning IT initiatives with […]

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