We are pleased to welcome 25 of our global partners to the Circle of Excellence (COE) for the 2014 partner year, covering the October 2013 through September 2014 time period. The Circle of Excellence is awarded to ShoreTel’s top performing global reseller partners, recognizing their exceptional achievement in total revenue bookings, year-over-year growth, customer satisfaction […]
2014 turned out to be another great year for Unified Communications (UC) with significant growth in cloud based systems and adoption of new technologies like BYOD. As we approach the end of the year, it is interesting to see where we are today and how some of the key trends that are emerging will affect […]
ShoreTel Connect enables ShoreTel on-premises customers to provide applications from the cloud for individual employees on an “as-needed” basis. ShoreTel Connect is a hybrid cloud communication solution that leverages the best of on-site as well as cloud delivery platforms. ShoreTel’s hybrid cloud collaboration solution is for on-premises customers who want to maintain local control and […]
VoIP has been around long enough to have made it from “emerging technology” to the norm. Much like the Internet did for encyclopedias, VoIP is making land lines seem archaic. Companies large and small are opting for internet phone systems over wired PBX because: It’s less expensive, particularly for international calls It provides equal quality […]
You may have heard the news that lit up the Internet over the holiday weekend – as only celebrity scandals can. Hackers stole photos of numerous Hollywood starlets in various states of undress by breaking into iCloud accounts. Immediately people were abuzz with the critical question, “Just how safe is the cloud?” But the cloud […]
ShoreTel was pleased to exhibit at HP Discover 2014 in Las Vegas last week, the latest in numerous joint customer engagement events in 2014. Whether it’s ShoreTel’s on-premises solutions virtualized on HP’s server technology, or ShoreTel’s cloud-based ShoreTel Sky service running on HP’s carrier grade networking infrastructure, or a combination of both, the net result is […]
Last week I had the opportunity to speak at the Enterprise Connect tradeshow. Each year there is a panel discussing the requests for proposals for a mock IP telephony and unified communications client. The 2014 RPF session at Enterprise Connect was the fourth iteration of this particular panel, as moderated by Dave Stein, principal at […]
Technology evolves at a breakneck pace, but the greatest business successes come when technology molds to meet individual business needs. Alas, no matter where we’re located hackers find a way to keep pace with technological developments. The only truly secure system is one that no one can access, one that is totally private, which certainly […]
Rumors are circulating that the deskphone is dead. This is untrue. Companies continue to make significant investments into their communications endpoint infrastructure; ShoreTel recognizes this and continues to innovate. For many end-users, desk phones are simply the easiest and quickest way to communicate and collaborate in the office. ShoreTel provides a choice.
Your company contact center is the first line of communication with your customers. Companies can no longer rely solely on voice interactions via a toll-free number. Those who excel in customer service realize they must keep pace with emerging technology trends while keeping costs in line. How does your contact center measure up?