Blog Archives

Australia’s Freemantle Dockers Score with Powerful Unified Communications Solution

By: Emma McCormack, Marketing Director, APAC

It’s summer in Australia and that means pre-season training for the Australian Football League has begun, with round 1 kicking off on 14th March. For one ShoreTel customer, the Freemantle Football Club, they’ve been back at work since December in preparation for a cracking 2014. With 40,000 members and 500 corporate partners, The Dockers, are […]

UC in Mid-Air Even Easier With FAA Rules Change

By: Rich Winslow, Senior Director, Product Management

Using Unified Communications at 35,000 feet is easy. Flying across the U.S. on Virgin America and I’m still able to keep in contact and stay productive leveraging ShoreTel Communicator over Gogo in-flight wireless. Although streaming media like voice over IP is highly discouraged by the provider (as is streaming the NHL from my Slingbox), I am […]

ShoreTel UC is Music to the Ears for Roland

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Roland Corporation is a leading manufacturer and distributor of electronic musical instruments, including keyboards, synthesizers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. For four decades, Roland has set the global standards in music technology, and markets its products under a number of other brand names such as BOSS, Edirol, […]

ECC Tip: How Can I Log In Agents Remotely?

By: Matthew Weiner, Product Sales Specialist - Contact Center Practice

We know ShoreTel Enterprise Contact Center (ECC) can allow a supervisor to move agents around, Group to Group, or log them out by removing them from all their groups in Agent Manager or by using the Diagnostics Tool as well. But what if I need to log in just the people who I choose to […]

ShoreTel UC: A Reliable Foundation for Construction Customers

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

ShoreTel is proud to provide solutions that enable construction firms to improve site-to-site employee communication, increase productivity and reduce costs. The McGraw-Hill 2013 Construction Forecast predicts that total U.S. construction starts for 2013 will rise 6 percent to $483.7 billion, and the US Commerce Department recently reported that spending on residential housing rose in May […]

Large Bank Lowers TCO with ShoreTel Unified Communications

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Minnwest Bank is one of Minnesota’s largest private bank holding companies, with 24 offices across 19 communities near the Twin Cities metropolis and surrounding regional centers.  Minnwest Bank needed to find a more modern solution for managing communications across two dozen locations to simultaneously enhance customer services and operational efficiencies. Minnwest Bank selected a ShoreTel UC Solution […]

California University Displaces Cisco to Save $533,000 over Five Years

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Established in 1902, Point Loma Nazarene University (PLNU) comprises a forward-thinking staff and more than 3,500 students. The school offers more than 50 undergraduate areas of study, and regional centers for its graduate programs. PLNU is nationally recognized for its leadership in sustainability, and debate championships, as well as other significant achievements. The IT department […]

ShoreTel 13.2 Released for General Availability

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

We are pleased to announce the General Availability of ShoreTel 13.2. The updated release enhances ShoreTel’s unified communication solution with expanded SoftPhone capabilities and support for Microsoft Windows 8. Some users are indicating an intention to move away from deskphones, with 10 percent of ShoreTel customers noting that they plan to transition to softphones for […]

Clark Pest Control Trades out Pesky PBX for Better Communications and ROI with ShoreTel

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Clark Pest Control is the largest family-owned pest control firm in the United States. Since it was founded in 1950, Clark Pest Control has grown to more than 1,200 employees and 23 branch offices. From technicians working in the field to agents handling inbound calls, the ability to efficiently collaborate across phones, desktops, and remote […]

The ShoreTel Digital Nomad

By: Clinton Fitch, Practice Manager of Advanced Applications - EMEA

I am a digital nomad. In the three years that I have been part of the ShoreTel team, I’ve learned and thrived in my nomadic work style. Traveling from state-to-state and now country-to-country (in case you missed the memo, I live in the United Kingdom now), living off of cafe and hotel Wi-Fi as I […]

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