Blog Archives

Touchdown! Buffalo Bills Score On and Off the Field with ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

Today we’re excited to share the news that the NFL team Buffalo Bills has selected and installed a ShoreTel unified communications system to improve staff productivity and fan satisfaction. The Bills are the second NFL team to use ShoreTel technology to win on and off the playing field, joining an impressive roster of sports customers […]

Keynoting at CCAS Regional Contact Centre Symposium 2014 Singapore

By: Laurent Dinard, Sr. Product Manager

Last week I was invited to present the welcome keynote at the 10th CCAS Regional Contact Centre Symposium 2014 Singapore. Singapore is the business hub of Asia and it’s the also the HQ for ShoreTel Asia. When I went through the Singapore airport, the security check, luggage claim, customs and getting a taxi took less […]

Skills and Groups and Groups and Skills…

By: Matthew Weiner, Product Sales Specialist - Contact Center Practice

It’s nice to have options like this; not “or” but “and”. We do, not everyone else does. Since these concepts come up and are so similar in some ways, it seemed ripe for a bit of a blogging. Let’s define these terms first of all: to be fair they can both mean similar things but […]

ShoreTel Adds to Sports Customer Roster: Cleveland Indians Join “Team Orange”

By: Katie Maller, Communications Manager Google+ icon for profile link

Ah, the signs of spring – the crack of the bat, the smell of hot dogs and peanuts, the 7th inning stretch. Yes, baseball is back! ShoreTel has a special fondness for the game, and for providing our solutions to baseball teams and many other sports teams around the globe. Today we’re excited to announce […]

Observations from the 3rd Annual Tribal Telecommunications Conference

By: Katie Maller, Communications Manager Google+ icon for profile link

Tribal Telecom 2014 was held this week at Wild Horse Pass Hotel on the Gila River Indian Community near Phoenix, Arizona.  ShoreTel has been in attendance the past three years and continues to support Tribal Nations across the US in building their technology plans for the future. This event brings together Native American leaders with […]

Brunswick Selects ShoreTel for Global UC Solution for 8,000 workers

By: Katie Maller, Communications Manager Google+ icon for profile link

Big news! Today we’re proud to announce that Brunswick Corporation has chosen ShoreTel to displace legacy Avaya/Nortel systems at more than 200 sites around the globe with more than 8,000 users. About one-third of the sites are live now with more deploying each month, and when complete, Brunswick will be one of ShoreTel’s largest customers. […]

UK’s Leading Debt Advice Charity Relies on ShoreTel

By: Katie Maller, Communications Manager Google+ icon for profile link

StepChange Debt Charity in the UK provides free debt advice and management to around 500,000 people a year. As spending and debt has increased in the UK so have calls to the company. They have seen remarkable growth since they started fifteen years ago and recently opened their tenth office and third call center. They wanted […]

City of Pensacola Implements Progressive Communications Resulting in Lower TCO

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

The City of Pensacola boasts a population over 50,000 and an area more than 22 square miles. The municipality manages a staff of almost 800, a budget of over $200 million, the Pensacola International Airport, a 50-acre Port Authority, and more than 30 city buildings. Rich in tradition and history, the City of Pensacola is […]

ShoreTel Newsletter Offers Tips on Choosing Partners, Virtualization Updates

By: Jack McCarthy, Content Manager Google+ icon for profile link

ShoreTel customers can benefit in two important ways by checking out the September ShoreTel Newsletter. In “8 Tips for Choosing a Solution Provider for UC,” they’re provided with important questions to ask when selecting a solution provider for their new business phone system. Choosing the right solution provider can make all the difference in creating […]

Los Angeles Dodgers Keep Winning with ShoreTel as Unified Communications Provider

By: Jack McCarthy, Content Manager Google+ icon for profile link

The Los Angeles Dodgers are putting together a great season, expecting to clinch the National League West division title within a few days. And they are also establishing a winning way with their communications system, selecting ShoreTel as their provider. The Dodgers said Tuesday that they named ShoreTel to deliver front office and contact center […]

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