Blog Archives

ShoreTel Awards Partners with Outstanding Achievement in Customer Satisfaction

By: Katie Maller, Communications Manager Google+ icon for profile link

ShoreTel recently recognized 98 partners for outstanding achievement in customer satisfaction and loyalty for the period April 1 to September 30, 2013. ShoreTel measures customer loyalty using the globally recognized Net Promoter score (NPS®) model to drive improvements in customer service, ensure profitable growth and recognize top performing partners. NPS asks the customer not just […]

Aberdeen IP Telephony Study Shows ShoreTel Offers Lowest Average TCO

By: Jack McCarthy, Content Manager Google+ icon for profile link

As IP-based systems and networks get cheaper, faster and more conducive to innovation, they continue to gain ground as businesses choose them in favor of legacy TDM systems, according to a new study by the Aberdeen Group. And although IP-based systems have been available for about eight years, businesses, in particular SMEs, continue to move […]

Banking Customers Invest Big in ShoreTel UC Solutions

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

A ShoreTel Unified Communications system is a boon for financial institutions of all sizes and structures looking to improve operational efficiency, reduce costs and retain customers by providing quality service. ShoreTel’s financial customers include First Security Bank, MinnWest Bank, Colonial Savings, First Neighbor Bank and New Dominion Bank. These financial institutions have found that the […]

ShoreTel Helps Healthcare Companies Cure Communication Ailments

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Whether you work in a large or small healthcare company, one thing is sure – the patient is your top priority. Therefore you need a unified communications system that supports your patient-first vision. ShoreTel helps hundreds of healthcare organizations around the globe address their communication challenges and improve patient care. Our healthcare customers include Cleveland Clinic, […]

What UC Strategies Has to Say About NPS

By: Kevin Gavin, CMO

Dave Michels is a telecom industry analyst/journalist whose commentary I enjoy following.  Dave is never one to shy way from the controversial opinion but he always does his research and stays fact based.  His recent post on UC Strategies focuses on Net Promoter Score (NPS) does a good job of explaining how it works and why […]

ShoreTel and Partner Customer Experience is World Class!

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Our NPS Survey Program has reached its first anniversary (July, 2012). The customer responses are showing that our program is strong and reliable. The New Partner Year (October 2011-September 2012) ended with the Partner’s and ShoreTel’s NPS at 62. Considering a World Class NPS is 50, this is an achievement of which you should all […]

NPS and Why It Matters

By: Bharath Oruganti, Senior Director, Technical Services

Building on Don’s blog post from Monday where he detailed ShoreTel’s success in the first year of our Net Promoter Score (NPS) program, I thought I should step back and explain what NPS is and, more importantly, why it matters. Why NPS? Customer feedback is the secret sauce that helps every company continually review and […]

Tips for an Outstanding Customer Experience

By: Terri Thomas, Senior Director of Customer Care

ShoreTel and our resellers work hard to ensure our customers are the most satisfied in the industry. Our focus on satisfaction is a core value and has moved us into world-class territory, which consistently exceeding industry metrics. Part of this success can be attributed to best practices. And I would like to share with you […]

ShoreTel: Highest Customer Satisfaction From West to East, According to Eastern Management Group

By: Bernard Gutnick, Senior Director, Product Marketing Google+ icon for profile link

Have you ever considered buying a product, and went on a website to read the reviews from other customers? It’s really a valuable way to hear feedback from others using the same solutions. Can you imagine if you could get 8,000 people together to share their view on unified communications solutions? Well, that’s exactly what […]

2011 Circle of Excellence Awards

By: Tom Hamilton, Senior Director of Worldwide Channel Marketing & Development

This year’s ShoreTel Champion Partner Conference has been our biggest to date. We were thrilled to welcome over 250 partner companies. We are a 100 percent indirect company; we do not sell direct. We do not compete with our partners. It’s not just what we do at ShoreTel, it’s what we do together with our […]

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