Blog Archives

Office Move an Inspired Choice

By: Adrian Hipkiss, Managing Director, EMEA

Bracknell, a veritable hub of multinational tech companies, has opened its arms to another. ShoreTel, with the help of Dr. Phillip Lee, MP for Bracknell, has thrown open the doors of its new European headquarters in Inspired, Easthampstead Road. The move was overdue – we have grown exponentially over the past 18 months, and the […]

Stephens Scown Solicitors Overrules Outdated Communications by Choosing ShoreTel

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

Stephens Scown Solicitors is one of the leading law firms in the South West of England, ranked for quality of service and legal advice in the independent legal guides, Legal 500 and Chambers. It employs over 200 staff and 40 partners across three offices in Exeter, Truro and St Austell. In order to adapt to […]

Improve Your Contact Center with ShoreTel Contact Center Agent Dashboard

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Contact Center Agent Dashboard (CCAD) is a web application especially designed to communicate key customer service metrics to each agent in real-time to keep them fully engaged with their customer service level and empower them to deliver their best performance. The CCAD application has been a valuable add-on to ShoreTel Contact Center for many […]

ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 for Multi-device Multi-channel Contact Centers

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Advanced Applications is pleased to announce that ShoreTel Contact Center Interaction Viewer (CCIV) 2.0 is enhanced to support multi-device, multi-channel ShoreTel Enterprise Contact Center 8 (ECC8) customers. With CCIV 2.0, ECC8 customers can now gain deeper insight into their business operations with real-time ‘Cradle-to-Grave’ views of inbound and outbound multimedia (voice call, chat & […]

ShoreTel Conference Partners Scale with Intimacy

By: Keith Bartlett, EMEA business development director

Recently, I attended the 2012 ShoreTel Champion Partner Conference in Orlando, Fla. After eight days of intense business talk and the three days of travelling that followed, I was still buoyed by what I had witnessed. The exhaustion and jetlag were minor niggles in what turned out to be the best and most informative conference […]

ShoreTel Helps National Ice Centre Entertain the Nation

By: Adrian Hipkiss, Managing Director, EMEA

The National Ice Centre and Capital FM Arena Nottingham, the East Midlands’ hottest concert and sports venue, has selected ShoreTel for its UC platform and Contact Center. The ShoreTel solution will enable the organisation to move its ticketing system in-house and provide customer experience befitting the social networking age. National Ice Centre’s primary aim is […]

Playback Call Recordings via Links Embedded Directly Within Salesforce.com Records

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Professional Services is pleased to announce a new capability for playing back recorded calls via links embedded directly within Salesforce records. As a result of powerful integration between the ShoreTel Call Recorder and the new ShoreTel Salesforce.com Call Center Adapter (Version 4.2.2), this new capability streamlines business operations that involve customer information, call recordings, […]

ShoreTel Invests in EMEA Leadership with Key Regional Hires

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

“ShoreTel has reached a tipping point in the growth of our business in EMEA. Our recent M5 acquisition, the investment in our UC offering and the demands of a burgeoning customer and partner base need to be reflected in our management layer. Keith, Justin and Darren bring with them extensive knowledge and experience of the […]

ShoreTel Call Recorder 2.1.5 is now Generally Available

By: ShoreTel, Brilliantly Simple Google+ icon for profile link

ShoreTel Professional Services is pleased to announce that the ShoreTel Professional Services Call Recorder version 2.1.5 is now Generally Available. Effective immediately, new orders will be fulfilled with this version. Please contact your ShoreTel partner for more information. Software upgrade or new trial software is always available for any ShoreTel customers. This new package releases […]

BYOD: If You Can’t Beat Them, Join Them

By: Adrian Hipkiss, Managing Director, EMEA

One of the first meetings you have when you start a new job is with the IT team. This is where you are hooked up to the enterprise communication system and spend your first few days learning the new system and unlearning the previous one – time that could have been invested in getting to […]

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