Blog Archives

Business Communications A to Z: Sixth in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

Every industry has its special language – the acronyms and verbal shortcuts that condense a lot of information into only a few syllables. Reading a white paper loaded with unified communications (UC) terms can create a headache if you don’t have an explanation close at hand. At ShoreTel we’re all about simplifying UC. That’s why […]

Business Communications A to Z: a Handy Reference Guide for Call Center Week

By: Jack McCarthy, Content Manager Google+ icon for profile link

In March, ShoreTel’s rolled out a business communications glossary to make all the terms and acronyms of VoIP UC readily available in one package. Highlighted in a series of blogs, ShoreTel’s Businesses Communications A to Z gives you everything you need to know about unified communications. As Call Center Week opens in Las Vegas, where […]

Business Communications A to Z: Fifth in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

If you haven’t spent a lot of time in the telecommunications industry–and even if you have–you may find yourself stumped by an “insider” acronym or phrase.  Knowing key technical jargon and abbreviated terms can make or break your understanding of a presentation or white paper. At ShoreTel we’re all about simplifying unified communications (UC).  That’s […]

Business Communications A to Z: Fourth in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

Learning the ins and outs of unified communications shouldn’t require learning a whole new language, but it can feel that way when you come across unfamiliar industry terms and acronyms. At ShoreTel we’re all about simplifying unified communications (UC).  That’s why we’ve created a brilliantly simple business communications glossary that can give you the ABCs […]

Business Communications A to Z: Third in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

When you’re not familiar with the lingo, encountering acronyms like DID or FMC in a unified communications (UC) presentation can create confusion. Words that mean one thing in a particular context can mean something completely different when the topic’s UC. Don’t be befuddled. Just download ShoreTel’s brilliantly simple business communications glossary that can give you […]

Business Communications A to Z: Second in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

Previously, we blogged about how confusing industry jargon can be for those new to the world of VoIP/UC or business communications in general. When you’re not familiar with the lingo, encountering acronyms like CTI or CDR in a white paper can leave important details on the table. ShoreTel to the rescue. We’re all about simplifying […]

Business Communications A to Z: First in a Series

By: Gina Jacobs, Senior Director of Marketing Communications Google+ icon for profile link

What’s in a name? Sometimes, a lot of confusion. If a name is an acronym (like VoIP or IVR or DoS) and you’re not familiar with the term, learning about today’s business communication systems can be frustrating. Acronyms and industry terms encapsulate critical, sometimes complicated concepts into an abbreviated shorthand; if you don’t know the […]

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