Blog Archives

Diggers Hotline Displaces Cisco for ShoreTel Contact Center’s Reliability, Simplicity and Cost Savings

By: Liz Pedro, Customer Programs Manager Google+ icon for profile link

Diggers Hotline is a nonprofit business in Wisconsin, established in 1976 to help ensure statewide continuity of utility and communications services, to prevent damage to underground and overhead facilities, and to increase worker and public safety. The organization handles around a half million call requests each year, any hour of any day, via incoming calls […]

Thoughts from Esntatech, the Newest Validated ShoreTel Innovation Network Alliance Member

By: Steve Weinstock, Sr. Product Manager – OEM and Alliances

Last year, on May 3, ShoreTel announced the creation of a single, holistic program that simplified participation for technology partners and developers to deliver advanced integrated solutions to customers – today’s ShoreTel Innovation Network. Throughout this past year we’ve added over 220 new developers, averaging at least 15 new Foundation level members each month. There […]

INSights – A Very Feasible Facsimile

By: Steve Weinstock, Sr. Product Manager – OEM and Alliances

Being that it is already March, I decided to keep myself ahead of the game and get my taxes done before the deadline. Unfortunately, a crucial Form-1099 was absolutely nowhere to be found and my bank informed me that there was absolutely positively no way they could email me my info. I don’t have a […]

Brilliantly Simple Integration

By: Graham Ferguson, Sr. International Product Manager

Once in a while you get a request from a channel partner that develops into a broader relationship. So it was in EMEA when a channel partner was looking into a customer request for a door-entry system compatible with the ShoreTel UC platform.

INsight – Communicating on All Synapses

By: Steve Weinstock, Sr. Product Manager – OEM and Alliances

Imagine the chaos of an elementary school environment at lunchtime – kids running wild instead of eating the turkey sandwich neatly packed in their lunchbox. Now picture the terror a teacher might experience if one of her students does not return when the bell rings. In the split-seconds that follow, the teacher will need to […]

SDK Tools of Trade #2: ShoreTel Contact Center

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

Do you know how to determine the type of call a ShoreTel Contact Center Agent is handling? Using the ShoreTel Contact Center Real Time Group Activity Event Feed SDK, a third-party application can easily get real-time statistics of agents in a group. It may also be necessary to determine the type of call a ShoreTel […]

The ShoreTel UC Platform is Just the Beginning…

By: Maura Higgins, Director, Professional Services

ShoreTel’s solution is fundamentally different and better suited to the realities of business than others on the market. With a brilliant simplicity that removes the high cost and complexity typical of legacy or bolted-together systems, our UC platform is just the beginning. Organizations of all sizes can get the most out of first-rate integrated voice, […]

ShoreTel SDK Tools of the Trade: Using ShoreTel Web Service SDK for Click-to-Call

By: Navin Mishra, Technical Architect, ShoreTel Professional Services

The ShoreTel SDKs are very rich and come with extensive documentation and supporting samples. ShoreTel Innovation Network members can also use our developer news group for self-help. That said, ShoreTel Professional services and our developer community have collectively learned some very interesting and useful things that allow us to be better ShoreTel UC and Contact […]

Insight to Innovation

By: Steve Weinstock, Sr. Product Manager – OEM and Alliances

The 100th solution has been validated in the ShoreTel Innovation Network. It’s been five months since we introduced the new and improved Innovation Network – providing a unique way to introduce third-party solutions to ShoreTel’s growing group of reseller partners and end-users – through the combination of our developer network and the Technology Partner Program. […]

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