Blog Archives

How to make the most of your UC system

By: Kurt Kruger, Senior Manager of Product Operations

The goal of UC is to provide a single interface through which users can access a wide range of communications options, including voice, instant messaging, email, conferencing and more. But an oft-heard question is, “How can we get the most out of our system.” And from a general perspective, that’s really easy. Actually use the […]

If the Office is Anywhere, recently it was the DMV

By: Tricia Stream, Product Positioning Manager Google+ icon for profile link

After a week at Enterprise Connect in Orlando, I was exhausted. The show had been a tremendous success – with many valuable conversations at our booth and a lot of insight shared in the sessions. I gathered my belongings and headed to the airport. Which is where I realized I had lost my wallet somewhere […]

Electronic Wasteland

By: Tom Perry, Director of Marketing, EMEA

With the summer vacation season in full tilt, employees are beginning to plan their hand-over notes and delegate responsibilities. But the holiday planning is tinged with a bit of weariness in anticipation of what awaits them when they come back. Which one of us hasn’t been confronted by an overloaded inbox, groaning under the weight […]

Update on ShoreTel’s Direction for Instant Messaging and Presence

By: Laurent Dinard, Sr. Product Manager

Hello ShoreTel Community, I wanted to provide an update on ShoreTel’s direction for Instant Messaging and Presence. We recognized years ago that IM would become strategic for most organizations. We acquired the core XMPP server technology to embed natively into our system. XMPP (compared to SIMPLE- SIP for IM) scales in a very economic fashion […]

Boost Productivity with ShoreTel Unified Communications

By: Natalia Kagramanova, Senior Product Manager

Once largely restricted to large enterprises, Unified Communications has evolved to provide powerful and affordable business communication capabilities to small businesses. Typically, when people use the term Unified Communications, they are referring a set of six specific capabilities.

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